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Solving problems right the first time

Any workplace will have problems to be solved. This is a good sign as a workplace is designed to solve problems and create solutions for their target markets.

The challenge faced by many employees is problems were not solved effectively and as a result, the problems recur or develop into new problems further down the line. In a time-strapped workplace, problems that are not effectively solved will result in re-work, frustrations and loss of productivity.

The aim of every employee is to solve problems right the first time. This will ensure everyone does not waste precious time, gets the job done well and move on with their other tasks.

Objective

Outline

• Learn from an ICF Professional Coach and leadership trainer who has helped many leaders and employees to solve their problems and make more effective decisions.
• Learn the problem solving process
• Importance of stakeholder management when solving problems
• Tools and techniques to understand the situation, analyse causes and exploring the solutions
• Tools and techniques to make more effective decisions
• Case study using a real-life situation
  to practice and apply the tools learned
• Experience sharing: The Do’s and Don’ts of problem solving and decision making

Outcomes:

• A more effective problem solver and decision maker
• Increased confidence to deal with problems and challenges that show up at work
• Overall job and career success as you will be more effective and successful in all your job roles

Who should attend

Methodology

Participants will experience a highly interactive and open workshop with a variety of active learning methodology such as:

• Experiential activities and reflective learning
• Group discussion and sharing of real cases and live examples
• Role play, exercises and team coaching
• Bite-sized learning, followed by application and practice

Testimonials

Solution - focused mindset, format, Grid analysis skills can be applied in course of works.
Trainer is very experience and friendly & knowledgeable.
National Environment Agency

The course provide clear concept and tools. The workshop is relevant and provide case study and sharing. Trainer is interesting and knowledgeable and and answer all questions. I have learnt valuable tools to implement at my work place and would likely advance my work quality. Even this is a one day workshop, I felt that there was much more to learn. Great Trainer! Passion for the subject.
Kulicke & Soffa Pte Ltd

An engaging, lively and humorous facilitator who is able to draw out the participants and connect them with the learning points, leaving them feeling equipped and recharged.
TUI Travel plc, Asia

Very enjoyable programme with very tangible and actionable outcomes. Very engaging and relevant to our particular business. Delivery style was perfect for the group.
Sto South East Asia

I was really impressed by the sincerity and passion you had for sharing your knowledge. You are one of those rare trainers who teach from the heart
Crowe Horwath International

I have attended Swee Heng's training workshop and 1:1 coaching as a participant. His passion and competence in developing others is evident. Using an active interactive style, he is clear and patient in enabling participants to learn skills and tools that can be applied to our challenges.
Informatics Singapore

I have already seen many positives that my manager has taken from the course and it has certainly strengthened her confidence in the role she is performing. Great job, Swee Heng. Very inspiring and real!
Elsevier Asia Pacific

Profile of Tan Swee Heng

Mr. Tan Swee Heng is a highly interactive and engaging leadership trainer, facilitator and coach. Participants will experience different activities and facilitation methods that creates good learning, fun and enjoyment in the learning process. Many participants have very positive feedback on their learning experience in his workshops.

Swee Heng comes with more than 31 years of leadership and corporate experience gained from his work in the public and private sectors since 1980. His expertise includes leadership, mindset and organisational culture change. From him, you can expect to learn practical skills and techniques that produce results. In his workshops, you are welcomed to bring your current work challenges to discuss (relating to the topic of course). He uses digital technology in and outside the classroom to enable more learning in lesser time. Swee Heng is comfortable training in English and Mandarin

Swee Heng has authored a book "Coaching In The Moment - How busy leaders can make more impact with less time". In this book, you will learn how to coach using 5 fundamental coaching skills known as C.L.A.P.™ With just one coaching question, you can change the conversation that will become even more engaging, more empowering and more enabling. This book is popular with many leaders in organisations because of its practicality and effectiveness. In the words of Mr. Per Magnusson, Executive Vice Chairman of the Jebsen & Jessen Group, "Coaching In the Moment is the first coaching method I've come across that actually work in everyday situations! Swee Heng introduces a coaching method that feels natural and is applicable even at short encounters and in the complex real life situations we all face."

His book is available at Kinokuniya, Amazon and various e-book outlets. As a companion to the book, Swee Heng also has a smartphone app that allows you to practice Coaching in the Moment in bite-sized units.

Swee Heng is a Professionally Certified Coach (PCC) with the International Coach Federation (ICF). He is also certified in Solution-Focused Coaching, Action-Reflection-Learning Coach, Life Style Inventory (LSI), Leadership Impact (LI), Social Styles, Enneagram amongst others.

He is also a Certified Professional Trainer with the International Professional Managers Association (UK) and is a member of the Singapore Institute of Management Toastmaster Club (Mandarin).

Besides facilitating workshops, he also coaches executives at all levels, from C-Suite, managers transiting to bigger roles and new managers.

Swee Heng was previously the head of Human Resource for Reed Business Asia Pacific and Deloitte Singapore. He also had previous work experience in the Ministry of Defence.