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The Art & Science of Excellent Stakeholder Management

Every professional interacts with stakeholders regardless of their organizational role or level. This includes peers, senior management, direct reports, customers, suppliers, and the wider community. Mastering this skill – the ability to forge, influence, and maintain trust-based relationships – is beneficial and imperative for personal and organizational prosperity. 

Acknowledged universally as a critical driver in workplace effectiveness, stakeholder management skillfully blends the intricacies of art with the precision of science. Crafting excellent stakeholder relationships is essential; it should be approached not as a matter of chance but as a strategic and deliberate practice vital for thriving in today's interconnected business world.

Objective

Participants will learn how to:

• Identify and Categorize Stakeholders: Learn techniques for stakeholder identification and analysis.
• Develop Stakeholder Management Strategies: Tailoring strategies to manage different types of stakeholders effectively, different kinds of authority, and connections.
• Enhance Communication Skills: Improve ways to communicate, influence, and engage with stakeholders, considering their needs and interests.

Outline

Module 1: Measuring Relationship Dynamics:

• Dipstick test on the strengths of current stakeholder relationships

Module 2: Stakeholder Analysis and Mapping

• Practical tools and techniques
• Understanding and diagnosing stakeholders' communication styles

Module 3: Five Principles of Influence

• Influence Assessment
• Behaviours associated with a high level of influence

Module 4: Managing Conflicts

• Conflict resolution approaches
• Emotional intelligence in conflict management

Module 5: Goal Setting

• Establish goals to enhance stakeholder management capabilities over time.
• Craft tailored action plans for applying stakeholder management skills in specific contexts.

Who should attend

This workshop is designed for professionals who seek to enhance their communication, negotiation, and relationship-building skills, particularly those aiming to effectively manage and engage with diverse stakeholders in any organisational context.

Methodology

The course employs a dynamic methodology, blending interactive lectures featuring case studies, stimulating group discussions, and augmented by self-assessment exercises, all culminating in formulating actionable plans for practical application.

Testimonials

Practices are really useful. no matter it is for learning or understand ourselves. Can feel that after practice, something had grown in mind, help think more deeply.The course is very useful. Keep it up! Observed on how Ms Catherine giving example to approach to first meet to person. Overall the workshop is very good. Not only theory, more experiences are really useful.
Wizlogix Pte Ltd

I learnt a lot of things which enhances my ability to deal with clients. A good experiences. The trainer is very knowledgeable and an expert in the subject matters. She engages the class very well.
MSI Global Pte Ltd

Excellent! The trainer maintains good participation and interactions.
Schaefer Systems International Ptd

Good balance of discussions. The trainer is very engaging and knowledgeable.
APM Property Management Pte Ltd

Outcomes are specific and clear. The action kept me engaged, did not have time to really look at workbook but in a very good way. Ms Catherine is engaging and has many good stories to share.
Republic Polytechnic

Profile of Catherine Chai

Meet Catherine, the dynamic founder of Broc Consulting. With over two decades of diverse experience, Catherine has established herself as a trusted ally to businesses and teams across many industries – from healthcare and supply chains to hospitality, publishing, F&B, banking, finance, retail, technology, chemicals and more. Her expertise spans both B2B and B2C sectors and government and non-profit organisations. Catherine's work engagements have taken her from Dubai and East Africa to various parts of Asia, reflecting her deep passion for understanding different cultures and working with diverse perspectives, enriching her approach to consulting and coaching.

Catherine is not just a consultant; she's a mentor, coach and educator, having led over 200 successful projects in Asia and coached leaders from Fortune 1000 companies. At the heart of Catherine's approach is a commitment to fostering value through clarity, connection, and dedication. Whether consulting, leading workshops, conducting training sessions, or offering personalized team and executive coaching, her methods resonate deeply.

Catherine consistently receives accolades from her consulting clients, who laud her exceptional ability to align stakeholders, seamlessly orchestrating collaboration to achieve remarkable outcomes, and her mindset focused on adding value. Her learners equally rave about her thought-provoking questions that spark 'aha' moments, transforming complex concepts into clear, actionable insights.

Professional Qualifications
Author of “From Bland to Brand – The Essential Branding Handbook for Asian Businesses”
Certified Practicing Management Consultant
Certified ICF PCC coach
Certified Workplace Learning Specialist
Certified ACTA Trainer
MBA from the University of Melbourne
Trained in Dynamic Facilitation
Trained in Business Excellence Framework (Enterprise Singapore)