Classroom/ Online: Yes/ Yes
Scheduling Date(s):
Note: Please click specific date for detailed venue and course fee etc.
Art of Focused Conversation
Conversation has been regarded as an art form - a crucial component of human relations. It has the power to solve a problem, resolve a conflict, generate commitment, bond a team, generate new options, or build a vision. Conversations can shift working patterns, build friendships, create focus and energy, cement resolve.
This workshop enables participants to convincingly restore the most human of attributes to prime place within the businesses and organisations, and demonstrates what can be accomplished through the medium of focused conversation.
This workshop enables participants to convincingly restore the most human of attributes to prime place within the businesses and organisations, and demonstrates what can be accomplished through the medium of focused conversation.
Objective
Upon completion of this workshop, participants should be able to:
- Converse and work well with people of diverse backgrounds
- Focus on a specific topic to determine what solutions and directions to take
- Engage in real listening and respond constructively in group conversations
- Apply a structure to the thinking process and promote productive conversations
Outline
- Why Focused Conversation?
- Identifying Conversational Hazards
- The Conversational Facilitation Model
- The Objective Level:
- Questions about the facts that the group knows - The Reflective Level:
- How people feel about the topic being evaluated. What they like and dislike?
- An internal response to emotions, feelings and associations with the facts. - The Interpretive Level:
- What were the issues or challenges? -
- Questions to draw out meaning, values, significance, and implications - The Decisional Level:
- What is the decision or response?
- Questions to elicit resolution, bring the conversation to a close, and make a resolve
about the situation
Who should attend
This workshop is an invaluable resource for all those working to improve their communications
in the workplace. It is designed for effective use for group consensus including problem solving,
troubleshooting and decision-making.
in the workplace. It is designed for effective use for group consensus including problem solving,
troubleshooting and decision-making.
Methodology
- Mini-lectures
- Discussions/presentations
- Case studies/role plays
- Individual exercises
- Group activities
- Discussions/presentations
- Case studies/role plays
- Individual exercises
- Group activities
Profile of Cidi Wee
Cidi’s 30 years of professional training and consulting practice, has provided valuable lessons of his Leadership and HR Management experience to each of his speaking, consulting and training assignments. His training is performance and result-driven, targeted at enhancing individual competency and organisational effectiveness.
Cidi has designed and delivered a wide range of programmes for both corporate and public organisations, covering subjects including leadership & management development, performance management, team development, recruitment & selection, trainer development and performance coaching. Besides, he has designed and developed Leadership and HR programmes for WSQ accreditation. He also has experience in coaching, both on a training basis and working with individuals on their development.
Cidi’s engagement has brought him to train in ASEAN, France, Japan, Hong Kong, China, Ghana, Botswana, Mauritius, Timor-Leste and the Maldives. He has also facilitated in local workshops which have been attended by both Singaporeans and foreign participants coming from Europe, Middle East, ASEAN, India, Bangladesh, Sri Lanka, Uzbekistan and Africa. His delivery approaches are pragmatic, results-driven, light-hearted, engaging, liberally sprinkled with humour and always relevant to his clients’ needs.
Cidi holds a Master of Science in Training from the University of Leicester and is trained in the area of People Development in the UK. He is a Chartered Member of the Chartered Institute of Personnel & Development (UK) and is also a Fellow of the Institute of Leadership and Management (UK).
Cidi is a Lumina Spark Qualified Practitioner, Certified People Developer Assessor (Internal) and WDA-ACTA Certified Trainer and Assessor.
In recognition of his voluntary service with SIF, Cidi was presented the Certificate of Appreciation for his contribution to positive and sustainable development of Asian communities by His Excellency, President Tony Tan of the Republic of Singapore. He was also awarded the Certificate of Appreciation for his dedication and contribution in developing the capabilities of Public Officers by the Singapore Civil Service College.
