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Developing Better Working Relationship Through Understanding of Behavior Styles

Have you ever been stuck with someone who is difficult to work with, no matter how hard you try, you are still stuck? Stuck with people who don’t want to follow your lead or stuck thinking about yourself a certain way. You are not alone.

What you need is to understand your own behaviour styles and that of others with whom you had to interact with on a daily basis or in business contact.
The behaviour styles analysis can help you improve your interpersonal communication, avoid potential conflicts, reduce tensions, and create a better working relationship with your team or even in business relationships.

This 1-day workshop will focus on behavioural style to enhance your interpersonal relationships and communication with your team members, colleagues, peers managers, and supervisors at the workplace or with your business partners. You will acquire the skills and knowledge to be aware of yourself and others, to accept yourself and others and to use strategies to adapt to different behaviour styles in interaction with people.

"Knowing yourself is the beginning of all wisdom ....Aristotle"

Objective

At the end of this 1-day workshop, you will be able:

1. Differentiate between 'personality' and 'behaviour'


2. Appreciate the benefits of learning behaviour styles.


3. Identify and apply the three "A’s" in building and sustaining an interpersonal relationship


4. Understand the two elements that define a person’s behaviour


5. Identify the four type of behaviour styles in people


6. Interpret own Behavioural Style by using a self-assessment questionnaire


7. Assess the Behavioural Styles with whom you work or associate frequently at the workplace through people’s reading skills


8. Accept team relationships in preventing conflicts from arising and improving relationships among co-workers


9. Adapt to the different behaviour styles of others in a work environment to reduce tension


10. Apply appropriate strategies in managing different behavioural styles at workplace

Outline

Who should attend

For Managers, Executives, Supervisors, Team Leaders, Team members, teachers, and any level of staff who wish to understand their own behaviour styles and to enhance their interpersonal working relationship

Methodology

The workshop is designed to be interactive with lively discussions and group activities. Participants will be given a self-assessment questionnaire to plot their behaviour styles and tips on how to respond to other behaviour styles favourably.

Testimonials

- Very informative
- Very engaging, nicely paced,
- Trainer is very engaging
Singapore University of social sciences

Profile of Francis Claudius

Francis Claudius has more than 30 years of training experience. He is a professional trainer and facilitator. He has also been an in-house training consultant in a Learning and OD Department.

As a trainer and facilitator, he has a passion for human development and desires for his participants to excel in their work as well as their personal life. He strives to conduct his training in a lively manner with enthusiasm, passion and dedication. He conducts training programmes in an interactive style by engaging participants to contribute ideas and their experiences to benefit all participants. He does this by linking well-known concepts, examples and experiences discussed in the workshop to actual scenarios and situations faced by participants in workplaces. He delivers his training in a clear, concise and systematic manner. He is well-versed in the different training approaches that relate to participants’ learning outcomes. He applies the adult learning approach in all his workshops.

Participants find him approachable and friendly. On a personal level, he reviews and improves on his delivery style and always strives to develop a higher level of competency in the subject matter he is delivering. He believes in continuous learning and keeps up-to-date with new knowledge, skills and experiences.

Francis is also a good speaker with strong vocals. He has participated in topics presented in the International Association of Master Trainers (IAMT). He received a Bronze Certificate for being the Best Presenter. He holds a Competent Toastmaster and Competent Leader Award from Toastmasters International. He was a member of the Association of Professional Trainers Singapore (APTS). In 2014 he received the Lecturers Dedication Award from PSB Academy.

His qualifications include a Bachelor of Business Administration, Dip Training & Development Cert. Training Management, Dip in Public Speaking,), Certified Behavioral Specialist, Certified EQ Facilitator/Trainer, Certified NLP Practitioner, Certified Life Coach, Certified Service Professional Trainer, Advanced Certificate in Training & Assessment (ACTA), Diploma in Adult and Continuing Education (DACE), Graduate Cert. In Management Consultancy, Cert IV in Telecommunications Call Centre & Cert IV in Assessment & Workplace Training Victoria University( VU ), Graduate Diploma In Marketing (CIM), Cert IV in Telecommunications Call Centre, Cert IV in Assessment & Workplace Training, and Graduate Diploma In Marketing (CIM).