| Event Profile | |
| Class/ Online | Classroom |
| Date | 30 June 2027 |
| Time | 9am to 5pm |
| Venue | Holiday Inn Atrium Singapore (Halal Certified) 317 Outram Road Singapore 169075 |
| Fee | 9% GST will apply SGD 540.003 & above: SGD520.00 each For Member SGD 513 3 & above: SGD494 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) 30 Nov 2026 2) 27 Jan 2027 3) 25 Mar 2027 4) 19 May 2027 5) 12 Oct 2027 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
Communicate for Success: Embrace Diversity, Effective Strategies, Strong Relationships
In today's diverse and dynamic workplace, effective communication is essential for successful collaboration. This course explores how behaviour, emotions and individual differences influence the way we communicate and work with others. Through practical activities, workplace scenarios and collaborative exercises, participants will develop communication strategies to navigate differences, strengthen relationships and collaborate more effectively.
In today's diverse and dynamic workplace, effective communication is essential for successful collaboration. This course explores how behaviour, emotions and individual differences influence the way we communicate and work with others. Through practical activities, workplace scenarios and collaborative exercises, participants will develop communication strategies to navigate differences, strengthen relationships and collaborate more effectively.
Objective
The objective of this course is to equip participants with practical skills and knowledge to enhance communication, relationships and collaboration in diverse work environments. Participants will explore how behaviour, emotions and individual differences influence communication and develop greater awareness of themselves and others.
Through experiential activities, workplace scenarios, discussions and practice, participants will apply principles of effective communication, active listening and relationship management to navigate differences, communicate constructively and collaborate with colleagues, stakeholders and customers.
Through experiential activities, workplace scenarios, discussions and practice, participants will apply principles of effective communication, active listening and relationship management to navigate differences, communicate constructively and collaborate with colleagues, stakeholders and customers.
Outline
By the end of this course, participants will have the ability to:
✓ Understand how behaviour and individual differences impact team communication and inclusiveness.
✓ Apply principles of effective communication to foster understanding and collaboration.
✓ Apply communication strategies to navigate differences and promote collaboration.
✓ Facilitate effective communication through active listening and clear articulation
✓ Identify common communication barriers and apply strategies to overcome them.
✓ Utilise effective communication techniques to positively influence and engage others.
✓ Develop greater self-awareness and awareness of others to enhance communication and team dynamics.
✓ Manage relationships with internal and external stakeholders/customers through effective communication.
✓ Understand how behaviour and individual differences impact team communication and inclusiveness.
✓ Apply principles of effective communication to foster understanding and collaboration.
✓ Apply communication strategies to navigate differences and promote collaboration.
✓ Facilitate effective communication through active listening and clear articulation
✓ Identify common communication barriers and apply strategies to overcome them.
✓ Utilise effective communication techniques to positively influence and engage others.
✓ Develop greater self-awareness and awareness of others to enhance communication and team dynamics.
✓ Manage relationships with internal and external stakeholders/customers through effective communication.
Who should attend
This course is suitable for individuals at all levels who work and communicate with others in the course of their work. It is particularly relevant for those who collaborate with colleagues, teams, stakeholders and customers, and who wish to strengthen their communication skills, navigate differences and build more effective working relationships.
Methodology
✓ Experiential and activity-based learning
✓ Workplace scenarios and case discussions
✓ Individual and group reflection
✓ Small-group collaborative activities
✓ Communication practice and role-play
✓ Peer observation and feedback
✓ Facilitated discussions
✓ Practical workplace application
✓ Workplace scenarios and case discussions
✓ Individual and group reflection
✓ Small-group collaborative activities
✓ Communication practice and role-play
✓ Peer observation and feedback
✓ Facilitated discussions
✓ Practical workplace application
Testimonial
It's a pity that we had to conduct this online due to the pandemic. Norintan is a great and engaging facilitator. I can only imagine how much more we will learn during an in-person class.
Trainer is very friendly, effective in helping participants to understand the framework and concepts
The learning materials are great, Furthermore, the trainer is really very experienced. I have learnt a lot from her and other participants.
Ms. Norintan was extremely knowledgeable and engaging! I really wished that this was in classroom instruction. I learned quite a lot from this session.
I’m new to HR and office work, so the information was easy to understand and useful for my practice.
Simple and easy material/case studies to reference on. Trainer was engaging and there isn't any dull moment.
Trainer is very friendly, effective in helping participants to understand the framework and concepts
The learning materials are great, Furthermore, the trainer is really very experienced. I have learnt a lot from her and other participants.
Ms. Norintan was extremely knowledgeable and engaging! I really wished that this was in classroom instruction. I learned quite a lot from this session.
I’m new to HR and office work, so the information was easy to understand and useful for my practice.
Simple and easy material/case studies to reference on. Trainer was engaging and there isn't any dull moment.
Norintan Shariff's Profile
Norintan Shariff is an experienced Learning and Development professional, adult educator and facilitator with over 18 years of experience in training and development, complemented by more than 30 years of corporate and leadership experience across the service industries.
Having held senior leadership and regional management roles, Norintan brings extensive workplace experience into her facilitation. Since moving into Learning and Development in 2008, she has designed and facilitated programmes in leadership and people management, human resource management, emotional intelligence, communication and relationship management, service excellence, workplace learning, job redesign and business management.
Her facilitation style is interactive, practical and application-focused, using workplace scenarios, discussions, reflection and collaborative activities to help learners connect concepts to real workplace situations. As a Genos International Certified Emotional Intelligence Practitioner, she also integrates emotional intelligence principles to strengthen self-awareness, communication, collaboration and workplace relationships.
Norintan holds a Master of Training and Development from Griffith University, a Bachelor of Business Administration from the University of South Australia, and a Higher Diploma in Hotel Management from SHATEC. She is also qualified in adult education through DACE and ACTA.
Having held senior leadership and regional management roles, Norintan brings extensive workplace experience into her facilitation. Since moving into Learning and Development in 2008, she has designed and facilitated programmes in leadership and people management, human resource management, emotional intelligence, communication and relationship management, service excellence, workplace learning, job redesign and business management.
Her facilitation style is interactive, practical and application-focused, using workplace scenarios, discussions, reflection and collaborative activities to help learners connect concepts to real workplace situations. As a Genos International Certified Emotional Intelligence Practitioner, she also integrates emotional intelligence principles to strengthen self-awareness, communication, collaboration and workplace relationships.
Norintan holds a Master of Training and Development from Griffith University, a Bachelor of Business Administration from the University of South Australia, and a Higher Diploma in Hotel Management from SHATEC. She is also qualified in adult education through DACE and ACTA.
