| Event Profile | |
| Class/ Online | Classroom |
| Date | September 01, 2025 |
| Time | 9am to 5pm |
| Venue | Hotel Grand Pacific Singapore 101 Victoria Street Singapore 188018 |
| Fee | 9% GST will apply SGD 520.003 & above: SGD500.00 each For Member SGD 494 3 & above: SGD475 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) Jun 02, 2025 2) Dec 01, 2025 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
Giving and receiving feedback is one of the most important—and often most challenging—parts of being a leader.
Whether it's during day-to-day conversations or formal moments like Performance Appraisal, many leaders struggle to provide feedback that is honest yet encouraging—or to receive input without feeling defensive. And yet, feedback is essential for building trust, improving team performance, and supporting individual growth.
The F.L.O.W. Framework offers a refreshing approach: feedback isn't about fault-finding or awkward evaluations—it's about Fostering trust, Listening with empathy, Overcoming communication roadblocks, and Working toward shared success. This workshop helps leaders shift their mindset and build the confidence to handle feedback conversations with clarity and care.
Whether you're guiding a team through challenges or conducting a performance appraisal, you'll learn to turn feedback into a tool for stronger collaboration, better results, and more connected leadership.
Whether it's during day-to-day conversations or formal moments like Performance Appraisal, many leaders struggle to provide feedback that is honest yet encouraging—or to receive input without feeling defensive. And yet, feedback is essential for building trust, improving team performance, and supporting individual growth.
The F.L.O.W. Framework offers a refreshing approach: feedback isn't about fault-finding or awkward evaluations—it's about Fostering trust, Listening with empathy, Overcoming communication roadblocks, and Working toward shared success. This workshop helps leaders shift their mindset and build the confidence to handle feedback conversations with clarity and care.
Whether you're guiding a team through challenges or conducting a performance appraisal, you'll learn to turn feedback into a tool for stronger collaboration, better results, and more connected leadership.
Objective
By the end of this workshop, participants will be able to:
- Recognize why feedback is often challenging and learn strategies to make it feel constructive, not confrontational.
- Deliver feedback with empathy and clarity, especially during performance reviews and sensitive conversations.
- Listen actively and attentively, using simple techniques like paraphrasing and asking questions to show understanding.
- Identify emotional cues and body language to respond more effectively during feedback discussions.
- Manage personal reactions and defensiveness, and stay calm during difficult feedback moments.
- Avoid common feedback pitfalls, such as vague messages, bias, or assumptions.
- Encourage self-reflection and accountability, helping team members take ownership of their growth.
- Integrate regular feedback into leadership routines, making it part of the team’s culture, not just a yearly task.
- Create an individual action plan to apply the F.L.O.W. framework in real workplace scenarios.
Outline
F – Foster Trust Through Feedback
L – Listen to Understand, Not Just Respond
O – Overcome Barriers to Honest Communication
W – Work Toward Growth and Action
- Understand how feedback makes people feel and why it can be hard to give or receive.
- Build psychological safety to make feedback feel safe, not threatening
- Practice empathy-driven feedback that motivates rather than criticizes
L – Listen to Understand, Not Just Respond
- Master active listening techniques: paraphrasing, summarizing, clarifying
- Notice people’s body language, tone of voice, and emotions to better understand what they’re really feeling.
- How to stay fully present, no judgments, in tough conversations
O – Overcome Barriers to Honest Communication
- Identify personal triggers, biases, and common breakdowns in feedback
- Strengthen emotional intelligence to handle resistance and defuse tension
- Reframe difficult feedback into joint problem-solving moments
W – Work Toward Growth and Action
- Shift the focus of feedback from performance review to performance improvement
- Build feedback into daily leadership habits
- Craft action plans for applying feedback skills to drive team development
Who should attend
• Team Leaders & People Managers
Who want to deliver effective feedback during performance reviews and day-to-day conversations.
• Supervisors & Department Heads
Responsible for guiding team development, resolving issues, and motivating individuals.
• HR Professionals & L&D Specialists
Supporting others in creating a feedback-rich culture and coaching leaders on communication skills.
•Business Owners & Senior Leaders
Looking to build trust, accountability, and stronger team dynamics across the organization.
Who want to deliver effective feedback during performance reviews and day-to-day conversations.
• Supervisors & Department Heads
Responsible for guiding team development, resolving issues, and motivating individuals.
• HR Professionals & L&D Specialists
Supporting others in creating a feedback-rich culture and coaching leaders on communication skills.
•Business Owners & Senior Leaders
Looking to build trust, accountability, and stronger team dynamics across the organization.
Diana Rahman's Profile
Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.
She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.
Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.
She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.
Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Professional Image Presentation, Storytelling, Emotional Intelligence, Email Writing, Business & Social Etiquette, Verbal & Non-Verbal Communication, Resilience Building, Confidence Building, Motivation, Stress Management, Goal-Setting, and Customer/Client Management Skills.
One of her notable achievements includes leading a 10-day boot camp for over 200 staff at La Digue Lodge in Seychelles, where she conducted sessions on team building, customer service excellence, and motivation. In 2012, she was recognized with the Promising Star Trainer award by Celebrate Life Holdings Pte Ltd.
Diana's dynamic presentation style and 'live' demonstrations resonate with diverse audiences from industries such as finance, hospitality, healthcare, and education.
In addition to her corporate training, Diana has been a Memory Trainer since 2012, trained by Alan Yip, founder of Mind Edge and Chief Trainer of the Singapore Memory Team. She teaches skills in memory techniques, goal-setting, study skills, and note-taking, among others.
Diana also leads personal development workshops focused on motivation, confidence building, and self-esteem management for girls' homes and women's prisons. She has facilitated workshops across Seychelles, Malaysia, Cambodia, and Vietnam.
In 2021, Diana co-authored the book Venus Rising: The Phoenix Awakens, sharing her personal story of resilience and championing the rise of women in entrepreneurship. The book became an Amazon #1 bestseller in 2022.
She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.
Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.
She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.
Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Professional Image Presentation, Storytelling, Emotional Intelligence, Email Writing, Business & Social Etiquette, Verbal & Non-Verbal Communication, Resilience Building, Confidence Building, Motivation, Stress Management, Goal-Setting, and Customer/Client Management Skills.
One of her notable achievements includes leading a 10-day boot camp for over 200 staff at La Digue Lodge in Seychelles, where she conducted sessions on team building, customer service excellence, and motivation. In 2012, she was recognized with the Promising Star Trainer award by Celebrate Life Holdings Pte Ltd.
Diana's dynamic presentation style and 'live' demonstrations resonate with diverse audiences from industries such as finance, hospitality, healthcare, and education.
In addition to her corporate training, Diana has been a Memory Trainer since 2012, trained by Alan Yip, founder of Mind Edge and Chief Trainer of the Singapore Memory Team. She teaches skills in memory techniques, goal-setting, study skills, and note-taking, among others.
Diana also leads personal development workshops focused on motivation, confidence building, and self-esteem management for girls' homes and women's prisons. She has facilitated workshops across Seychelles, Malaysia, Cambodia, and Vietnam.
In 2021, Diana co-authored the book Venus Rising: The Phoenix Awakens, sharing her personal story of resilience and championing the rise of women in entrepreneurship. The book became an Amazon #1 bestseller in 2022.
