Taking on a new supervisory role is akin a love-hate relationship; being recognized for your potential in leading teams, yet under the pressure of enhancing the team momentum and making a difference in work performance. All too often, team members who are promoted to a supervisory role without the consideration supervising is a completely different skill set is bound to face an hill up task in the transition stage.

This one-day program is designed to provide participants with the right competency to be effective supervisors. New supervisors will improve their skills, confidence and general management abilities to ensure productivity and team cohesion.

Objective

At the end of the workshop, participants will be able to:

• Understand the skills needed to be an effective supervisor
• Manage conflicts and difficult employees

Outline

Supervisory Management and Motivation

• Transition from specialist role to supervisory role
• The challenges of being a new supervisor
• The multiple roles and expectations of an effective supervisor
• Best practices in supervisory management
• Motivating employees to greater performance
• Coaching weaker staff for better work performance

Communication and Conflict Management

• Giving constructive feedback and appreciation
• Managing conflicts and negative behavior
• Handling difficult employees
• Team building for win-win outcomes

Who should attend

Participants who are identified to be potential line supervisors or individual who have been newly promoted to lead teams.

Methodology

This program will be conducted through mini-lectures, interactive activities, games, hands-on exercises, group discussions and case studies.

Swing Goh's Profile

DISC Flow® Certified Trainer | Keynote Speaker | Life Coach | People Developer | Facilitator | Change Consultant | Infopreneur

Swing Goh is a Facilitator, Speaker, People Developer, and Courseware Designer with nearly 18 years of extensive experience in hands-on Engineering, Quality, Project Management (in the manufacturing industry), and Customer Service within multinational corporations and various industrial sectors. Her diverse skill set, resourcefulness, and innovative approach make her a highly effective and inspiring facilitator in adult learning.

Swing excels in working within multi-cultural and diverse environments, which enhances her ability to connect with and relate to professionals from different backgrounds. This skill has contributed significantly to her success as a facilitator.

She facilitates WSQ Employability Skills, Generic Manufacturing, and Service Excellence modules, along with customized programs. Her clients include AB Scitex, AMK Town Council, ASME, Broadcom, CHASSasia, Dialog Asia, Evergreen Shipping, Food Empire, Food Junction, Fu Yu Manufacturing, Hexon Technology, Home Team Academy, Jurong Port, K Box, Leonian Holdings, Makino Asia, Maybank, MINDEF, New Port Duty-Free, Oil States Industries, Singapore Power, Singapore Technologies Marine Ltd, Swiss Precision, and Wine Connection, among others. In addition to her facilitation work, Swing is actively involved in courseware development and consultancy, including conducting Training Needs Analysis for corporate clients.

Swing holds a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is a professional coach in Transformative Coaching, an International Coach Federation (ICF) approved training program, and is IBM certified in AI and Design Thinking.