Have you ever been emotional at work, just like everyone has at some point in time? When encountering stress, uncertainty, changes, unpleasantness, and disappointments, it’s no surprise that controlling one’s emotions makes it more difficult.

The problem is, how you manage your emotions says a lot about you. It can determine what people think of you, limit opportunities for advancement or maybe even cause you to loose your job. While you can’t always check your emotions, however, it is possible to figure out what triggers emotional responses and then learn how to respond appropriately.

From minimizing frustration to conquering negative self-talk, this training will give an individual the skills they need to control physical responses, reframe thinking, handle accidental outbursts, and learn long-term strategies for channeling emotions productively.

"Control your emotion or it will control you" ..... Anonymous

Objective

By the end of this one day workshop, you will be able to:

1. Recognize the messages your emotions send you at work
2. Understand the trigger-perception-response cycle and how it can affect you
3. Reframe your thinking to prevent emotional outbursts
4. Replace emotional outbursts with productive confrontations
5. Manage your own or another person’s emotional outburst and restore harmony
6. Adopt long-term strategies to channel emotions productively

Outline

1. The what and why of emotions

• What are emotions
• What place do emotions have at work

2. Understanding triggers and managing it

• Trigger -Perception -Response Cycle
• Common Workplace Triggers

3. Strategies for managing your emotions

• Recognizing Physical Reaction
• Reframing your thinking
• Productive confrontation Approach
• Problem Solving ( 4 step approach)

4. What to do when an outburst happens

• Handling your own angers and emotions
• Handling someone else outburst
• Restoring harmony

5. Long-term strategies to channel emotions productively

• Constructive vs Destructive Communication
• Learned optimism
• Don’t sweat the small stuff by ask yourself ...
• Can you remember ...

Who should attend

Executive, managers, supervisors, team leaders, junior staff, teachers, and anyone who wishes to learn how to understand their emotions and better manage them.

Methodology

This workshop is designed to be interactive and lively. Participants will be involved in group discussions and presentations

Testimonial

Good Presentation, shared good practices, well organized.
Republic Polytechnic

I am more aware of the outcomes from negative emotions/ outbursts. Mr. Francis is very engaging and very experienced on this topics.
St Luke's Hospital

I learned and realized a lot of thing that I can apply at work, not only at work but also on day to day life. I like the highlighted key points on the module. The seminar is not boring, key points was delivered in a way that you can understand easily.
St Luke's Hospital

He is very passionate & knowledgeable to share. Keep it up!
St Luke's Hospital

I learnt the technique a 'reframe my thinking' and a better understanding of control my emotions.
ACRA

Francis Claudius's Profile

Francis Claudius has more than 30 years of training experience. He is a professional trainer and facilitator. He has also been an in-house training consultant in a Learning and OD Department.

As a trainer and facilitator, he has a passion for human development and desires for his participants to excel in their work as well as their personal life. He strives to conduct his training in a lively manner with enthusiasm, passion and dedication. He conducts training programmes in an interactive style by engaging participants to contribute ideas and their experiences to benefit all participants. He does this by linking well-known concepts, examples and experiences discussed in the workshop to actual scenarios and situations faced by participants in workplaces. He delivers his training in a clear, concise and systematic manner. He is well-versed in the different training approaches that relate to participants’ learning outcomes. He applies the adult learning approach in all his workshops.

Participants find him approachable and friendly. On a personal level, he reviews and improves on his delivery style and always strives to develop a higher level of competency in the subject matter he is delivering. He believes in continuous learning and keeps up-to-date with new knowledge, skills and experiences.

Francis is also a good speaker with strong vocals. He has participated in topics presented in the International Association of Master Trainers (IAMT). He received a Bronze Certificate for being the Best Presenter. He holds a Competent Toastmaster and Competent Leader Award from Toastmasters International. He was a member of the Association of Professional Trainers Singapore (APTS). In 2014 he received the Lecturers Dedication Award from PSB Academy.

His qualifications include a Bachelor of Business Administration, Dip Training & Development Cert. Training Management, Dip in Public Speaking,), Certified Behavioral Specialist, Certified EQ Facilitator/Trainer, Certified NLP Practitioner, Certified Life Coach, Certified Service Professional Trainer, Advanced Certificate in Training & Assessment (ACTA), Diploma in Adult and Continuing Education (DACE), Graduate Cert. In Management Consultancy, Cert IV in Telecommunications Call Centre & Cert IV in Assessment & Workplace Training Victoria University( VU ), Graduate Diploma In Marketing (CIM), Cert IV in Telecommunications Call Centre, Cert IV in Assessment & Workplace Training, and Graduate Diploma In Marketing (CIM).