"Conflict Resolution Skills: Navigating Difficult Conversations" is a comprehensive course designed to equip participants with the skills needed to manage and resolve conflicts effectively. In both personal and professional settings, difficult conversations can arise, often leading to misunderstandings and strained relationships. This course focuses on strategies for approaching these conversations with confidence and competence, turning potential conflicts into opportunities for growth and understanding.

Objective

By the end of this course, participants will be able to:

• Identify the sources of conflict and the dynamics involved.
• Apply effective communication techniques to navigate difficult conversations.
• Use conflict resolution strategies to find mutually beneficial outcomes.
• Develop skills to maintain composure and professionalism during conflicts.

Outline

Session 1: Understanding Conflict
Overview of the nature of conflict, its causes, and its impacts.

Session 2: Effective Communication Skills
Techniques for clear and constructive communication during difficult conversations.

Session 3: Conflict Resolution Strategies
Exploring various methods for resolving conflicts and identifying the best approach for different situations.

Session 4: Practicing Difficult Conversations
Role-playing exercises that simulate real-life scenarios to practice conflict resolution skills.

Session 5: Maintaining Professional Relationships
Strategies for preserving relationships and fostering a positive environment post-conflict.

Who should attend

• Managers and team leaders
• HR professionals
• Employees at all levels facing challenging conversations
• Anyone seeking to improve their conflict resolution skills

Methodology

The course will employ a variety of teaching methods, including:

• Interactive workshops to encourage active participation
• Group discussions to share experiences and strategies
• Role-playing scenarios for hands-on practice
• Video examples to illustrate effective conflict resolution
• Feedback sessions to help refine skills and approaches

Sylvia Tham's Profile

Bilingual Emcee (English and Mandarin) / Compère / Master of Ceremonies / Show Host / Presenter / Voice-over Artist / ACLP Certified

Sylvia is a seasoned Emcee with nearly 20 years of hosting experience and is effectively bilingual in English and Mandarin. She is also recognized as one of the most fluent Cantonese emcees, effortlessly switching between three languages while maintaining a commanding stage presence. Sylvia is the founder of the 'The Wedding Horror Story' and 'Prime Time with Sylvia' channels, showcasing her versatility and expertise in engaging audiences.

With an Honors degree in B.Sc. Management from University of London, Sylvia combines energy, professionalism, and charisma. She is known for her eloquence, wit, and elegance, which makes every event she hosts not only seamless but truly memorable. Beyond her emceeing skills, Sylvia is also an accomplished singer, having won numerous competitions, making her a well-rounded entertainer.

Her working experience adds another layer to her emceeing abilities, enabling her to use her distinctive voice to resonate with diverse audiences and ensure that every message is impactful. Sylvia collaborates closely with event partners and clients, always prioritizing their interests to deliver successful events.

In addition to her emcee and hosting prowess, Sylvia is a dedicated adult educator. Holding an Advanced Certificate in Learning and Performance (ACLP), she is passionate about teaching and inspiring people from all walks of life. She has developed and delivered a wide range of soft skills courses, including Digital Marketing and Engagement, Crisis Management Through Social Media, Public Speaking, Emotional Intelligence in the Workplace, and Creative Problem-Solving in Team Settings. Her commitment to enhancing communication and leadership skills makes her an invaluable resource for learners looking to grow personally and professionally.