| Event Profile | |
| Class/ Online | Classroom |
| Date | January 17, 2025 |
| Time | 9:00am to 5:00pm |
| Venue | Hotel Grand Pacific Singapore 101 Victoria Street Singapore 188018 |
| Fee | 9% GST will apply SGD 520.003 & above: SGD500.00 each For Member SGD 494 3 & above: SGD475 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) Apr 24, 2025 2) Jul 03, 2025 3) Oct 30, 2025 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
On 26 November 2012, 171 bus drivers from SMRT refused to go to work because they were unhappy with the disparity of their salaries & living conditions. The strike ended two days later and the management of SMRT acknowledged that more could have been done in terms of addressing the complaints as well as communicating the rationale for the wage disparity. Its CEO even admitted that the strike could have been avoided if the drivers’ supervisors had been more sensitive & responsive to the complaints. (Source: Singapore Infopedia)
Very often, minor grievances & miscommunication in the workplace if left unaddressed, can lead to potentially explosive situations. Is there any disquiet in your place that you may or may not be aware of?
In this informative & interactive 1-day workshop, participants will uncover insightful & valuable tips in learning how to spot, contain & manage potential conflict situations through actual case studies.
Very often, minor grievances & miscommunication in the workplace if left unaddressed, can lead to potentially explosive situations. Is there any disquiet in your place that you may or may not be aware of?
In this informative & interactive 1-day workshop, participants will uncover insightful & valuable tips in learning how to spot, contain & manage potential conflict situations through actual case studies.
Objective
At the end of this workshop, participants will:
- Learn to "think out of box"
- Find out what causes conflict
- Understand the benefits to conflict
- Learn how to react to conflict
- Learn dispute & conflict resolution techniques
- Find out how to handle different emotional situations
- Understand how crisis management works
Outline
- Causes of conflict
Discover what are the external & internal causes of conflict, how & when conflict arises
- Benefits to conflict
Conflict may not be bad - some benefits that conflict can bring about
- Reactions to conflict
Look at some of the different possible reactions to conflict when it arises & how to manage them
- Dispute / Conflict resolution
Learn the 6-steps of dispute & conflict resolution
- Handling different emotional situations
Get tips on how to handle various emotional situations such as anger, silence, threats & gossip etc.
- Crisis management
Learn crisis management strategies & the factors influencing it
Who should attend
This enlightening & very informative workshop is strongly recommended & highly suitable for all staff who are involved in the management (especially junior to mid level supervisors) of staff with different cultural & racial backgrounds as well as foreign nationalities.
Methodology
This session includes group discussions, case studies, videos & role-plays.
Testimonial
The trainer's teaching is very effective and engaging.
Clifford Capital Pte Ltd
Entertaining and colloquial. Engaging to locals
Republic Polytechnic
The spokesman conducted the seminar was excellent, able to broadcast message clearly and very knowledgeable.
Singapore Police Force
Clifford Capital Pte Ltd
Entertaining and colloquial. Engaging to locals
Republic Polytechnic
The spokesman conducted the seminar was excellent, able to broadcast message clearly and very knowledgeable.
Singapore Police Force
Speaker Profile
Gregory first started out as a Sales Executive in a company marketing office security equipment. Due to his consistent and good performance, he was promoted to become a Supervisor and later, as a Sales Manager where he was in-charge of recruiting, training and managing the sales team ensuring that individual quotas and group targets were met.
In his seven years with the company, he gradually came to oversee the admin and delivery departments in addition to the sales department. It was during that time that he honed his skills in learning to manage people and also in general, handling and managing difficult staff.
He also managed the sales team when he joined a credit information service provider, where recruiting, training and managing the team helped him to further develop his experience.
He is currently running his own training and consultancy business and at the same time, also overseeing a staff strength of thirty in the accounts receivables arm of the business - covering the admin, operations and the collections teams.
His responsibilities include monitoring, training and mentoring the staff as well as covering the HR functions of the group of companies.
In his more than 25 years of supervising and managing people. Gregory is well placed in the role of having to managing difficult staff as well as conflict situations.
In his seven years with the company, he gradually came to oversee the admin and delivery departments in addition to the sales department. It was during that time that he honed his skills in learning to manage people and also in general, handling and managing difficult staff.
He also managed the sales team when he joined a credit information service provider, where recruiting, training and managing the team helped him to further develop his experience.
He is currently running his own training and consultancy business and at the same time, also overseeing a staff strength of thirty in the accounts receivables arm of the business - covering the admin, operations and the collections teams.
His responsibilities include monitoring, training and mentoring the staff as well as covering the HR functions of the group of companies.
In his more than 25 years of supervising and managing people. Gregory is well placed in the role of having to managing difficult staff as well as conflict situations.
