The way people around the world think and behave is guided by a complex and integrated system of values, attitudes and beliefs, loosely defined as culture.

Cultural intelligence (CQ)  is the capability to function in culturally-diverse situations and the ability to deal with people from different cultural backgrounds and perspectives. Cultural intelligence is useful when you to travel often and when you have to work with different cultures in the workplace.

Cultural intelligence (CQ) is a malleable competence and can be increased through training, coaching and structured exposure to foreign cultures. With our cultural intelligence course , you will develop higher CQ and higher CQ will lead to better cognitive, emotional and psychological adjustment in situations involving different or familiar cultures. 

Our cultural intelligence course will help you to bridge cultural differences and improve your cultural agility as you navigate complex cross-cultural situations in your personal and professional life.

Objective

1. To understand the importance of cultural intelligence (CQ) in our business and workplace environments

2. To be able to identify and understand cultural dimensions and its nuances

3. To reflect on our own cultural background and biases and being aware of one’s strengths and weaknesses in the area of CQ

4. To understand the key components of cultural intelligence: knowledge, sensing and behaviour

5. To develop cross-cultural competence and enhance one’s CQ radar

6. To gain an overview of the different cross-cultural models

7. To develop strategies and skills for effective intercultural communications

8.  To learn how to minimise barriers to cross-cultural communications

Outline

• What is cultural intelligence (CQ) and why it is important in a globalised world

• Principles of cultural intelligence

• Components of cultural intelligence – knowledge, sensing and behaviours

• Recognising cultural differences and how to avoid stereotypes and biases

• Developing empathy towards different cultural perspectives, norms and practices

• Adapting behaviours in cross-cultural interactions

• Common issues in intercultural communications

• Leading and managing a cross-cultural team

• Understanding one’s strengths and weaknesses in cultural intelligence

• CQ challenges in the real world and how to overcome them

• Personal reflection and action planning

Who should attend

1. Leaders, managers and executives who would like to improve their cultural intelligence to enhance their cross-cultural leadership effectiveness
2. Professionals and business executives who need to relocate overseas
3. Directors, managers and executives who have regional and global responsibilities 
4. Business executives who would like to be more successful in cross-cultural negotiations
5. Intelligence officers who have responsibilities for overseas stations  (attend incognito)
6. Anyone who seeks a deeper understanding of cultural intelligence for its own sake

Testimonial

Jaren Chan's Profile

Jaren Chan is an expert course leader in cultural intelligence and strategic influence. He has researched and taught extensively in the areas of cross-cultural leadership and cross-cultural negotiations with over 25 years of experience in facilitating executive seminars across the world covering countries such as USA, UK, Russia, Australia, India, China, Brazil, Colombia, Japan, France, South Korea, South Africa, United Arab Emirates, Hong Kong, Taiwan and ASEAN countries.

Through his extensive international travel, he has gained substantial cultural exposure and global experience through coaching executives representing over 80 nationalities from USA, Brazil, Japan, Britain, Spain, China, India, Russia, Germany, Italy, Ukraine, Belgium, France, Norway, Netherlands, Sweden, Denmark, Finland, Canada, Jordan, Australia, Myanmar, New Zealand, Argentina, Venezuela, Colombia, Ecuador, Chile, Trinidad & Tobago, Mexico, Tunisia, Switzerland, Scotland, Ireland, Hungary, Azerbaijan, Uzbekistan, Kyrgyzstan, Peru, Sudan, Kazakhstan, South Africa, Mauritius, Swaziland, Mozambique, Malawi, Nigeria, Angola, Zimbabwe, Kenya, Botswana, Niger, Israel, Egypt, Saudi Arabia, Iran, Iraq, Pakistan, Lebanon, Syria, Libya, Turkey, Poland, United Arab Emirates, Oman, Marshall Islands, Fiji, Guam, Saipan, New Caledonian, Malaysia, Thailand, Philippines, Hong Kong, Taiwan, Indonesia, Vietnam, South Korea, Papua New Guinea, Sri Lanka , Nepal and Bangladesh.

In particular, he has trained in 19 cities in China and 4 cities in India.

Prior to becoming an international consultant, he served as a regional vice-president with ABN-Amro Bank covering the Asia-Pacific region. He holds an MBA degree from the University of Hull England and the Advanced Certificate in Learning and Performance from the Institute for Adult Learning Singapore. He was a Fellow of the Chartered Institute of Marketing UK, a library leader at the Hullett Memorial Library and a tactics instructor at the Officer Cadet School SAFTI.