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Enhancing Interpersonal Relations through Emotional Intelligence

Most of us have been conditioned to believe that emotions are not welcome at the workplace, that work decisions should be based on facts and logical reason. In short, we believe that IQ is sufficient for our success at work. Today there is growing evidence in the field of emotional intelligence (EI) indicating that proper understanding and application of emotions can help us be more effective workers or managers and better communicators.

This course will help you to understand how the application of Emotional Intelligence can lead to greater understanding and collaboration with the people who matter, a higher level of influence with others, more productivity in the workplace as well as in social situations. Talks, case studies, questionnaires, personal reflections, as well as a video on EI will be used in the course.

Objective

By the end of the workshop you will be able to:

• Become self aware and be able to analyse your own emotional reactions to situations
• Manage your own emotions like anger, through self regulation
• Connect in a positive way with every situation through self motivation
• Develop empathy for others in your work and social circles
• Apply EQ as an effective tool for enhancing relationships and to build trust

Outline

What you will learn in this one day programme:

• The Five Competencies of Emotional Intelligence
• Self Awareness
• Understanding Your Values, beliefs, motivations
• Self Regulation - fear, frustration, anxiety
• Managing your emotions including anger
• Dealing with conflict and difficult situations
• Self Motivation - getting excited about your life
• Injecting Enthusiasm Into Work, family and personal life
• Empathy -Developing empathy for others
• Effective Relationships - How to build and harness them
• How successful individuals and organisations have benefited from EQ
• How to Create an EI environment at work and at home

Who should attend

Managers, supervisors and staff at all levels. Those who need the co-operation of others to get their jobs done. Those who have to interact with internal and external customers on a daily basis. Those who wish to improve their emotional management and enhance interpersonal skills.

Methodology

This workshop relies on a variety of techniques to help participants understand their own emotional states through self evaluation questionnaires and small group discussion. Case studies are presented through high impact videos and the trainer will use real life scenarios to share EQ tips and how to manage self and others through emotional management. Individual sharing will also help participants to confront emotional issues and how they can be managed to achieve success.

Testimonials

There is good interaction between the trainer & audience, there are audio, video and stories to watch & listen, Excellent workshop.
Very professional, experienced & sincere mentor
MOH Office for healthcare Transformation

Can better understand or identify the intention of customers
Good Info about enhancing Interpersonal, Video are helpful to understand concepts
Interactive, knowledgeable, can explain well on our ideas & experiences
Singapore Polytechnic

- Useful insights gained which are applicable to work & Personal
The Institute of education

- Learnt something about Emotional Intelligence today
- Conducive Place and good food
- Mr. James Suresh very knowledgeable
National Institute of Education

Profile of James Suresh

James is a multi-talented trainer and best-selling author. He has over 20 years of training experience. The co-creator of Singapore's comic icon 'Mr. Kiasu', James has written comic books and recently wrote and published a best-selling illustrated book on Singapore which has won two awards.

He is an accredited PR practitioner, a certified FISH trainer as well as an EQ Trainer with Six Seconds Inc (USA) an NLP practitioner, a certified teacher with NIE and MOE registered instructor and certified teacher with a certificate in education. James holds a Masters in Communication Management and a Bachelors in Business Administration.

James has been featured on news radio in the 'Positive Business Minutes' series and on Channel News Asia for his role in promoting community cohesion and interaction. He has also been featured in press advertisements promoting the Singapore Kindness movement.

Some of his past and present clients include:
SIA-Engineering, CAAS, Mindef, Ministry of Education, Philips Singapore, Panasonic-Singapore , Penang Skill Development Centre, Capitaland, HDB, SMRT, Warren Golf &Country Club, IRAS, Singapore Police Force, EM Services, Mendaki, OCBC, National University of Singapore, Civil Service College, Ministry of Health, Deloitte Consulting, Deutsche Bank, Uniqema Sdn Bhd, UMW Corporation Sdn Bhd., Taylor's College, B Braun Medical Industries, The Straits Times, Management Development Institute Of Singapore, Medical Imaging Pte Ltd,, Fosroc Ltd - Saudi Arabia., British Petroleum, Keppel, Teradyne - Shanghai. GEC -Philippines, British Education Centre - Jakarta, Mediacorp Singapore, Exxon. Intel-Penang , Mediacorp, Baxter International, Republic of Singapore Navy, Safti - Military Institute, Port of Singapore Authority, Marketing Institute of Singapore and etc.