FMEA is a systematic approach guiding the organization to prevent quality issues and indicate areas where improvements are probable and control is required. Applicable to many industries (beyond manufacturing sector), FMEA is a simple yet powerful tool which can help reduce proactively reduce the product/service failures that affect customers experience.

This 2-day program is designed to help participants evaluate potential failure modes for processes and their likely effect on outcomes and/or service performance. Once failure modes are established, risk reduction can be used to eliminate, contain, reduce, or control the potential failures. The output of FMEA can also be used as a basis for design, for further analysis, or as a guide for resource deployment.

Objective

Outline

FMEA Overview

• Introduce FMEA concepts and definitions
• When and how to form FMEA teams
• Types of FMEA and where to use them

Design FMEA

• What is DFMEA?
• 14 steps to conduct a DFMEA
• Techniques to customize the Severity, Occurrence and Detection Ranking System for DFMEA
• Using the DFMEA to develop input for Control Plan

Process FMEA

• What is PFMEA?
• 14 steps to conduct a PFMEA
• Techniques to customize the Severity, Occurrence and Detection Ranking System for PFMEA
• Using the PFMEA to develop input for Control Plan

Implementation Strategy

• FMEA implementation issues
• Common pitfalls and success factors in FMEA deployment
• Implementation policy and roadmap

Who should attend

Process owners who are involved in the development, implementation and follow up of processes as an improvement tool in continuous improvement initiatives.

Methodology

This program will be conducted through mini-lectures, interactive activities, games, hands-on exercises, group discussions and case studies.

Swing Goh's Profile

DISC Flow® Certified Trainer | Keynote Speaker | Life Coach | People Developer | Facilitator | Change Consultant | Infopreneur

Swing Goh is a Facilitator, Speaker, People Developer, and Courseware Designer with nearly 18 years of extensive experience in hands-on Engineering, Quality, Project Management (in the manufacturing industry), and Customer Service within multinational corporations and various industrial sectors. Her diverse skill set, resourcefulness, and innovative approach make her a highly effective and inspiring facilitator in adult learning.

Swing excels in working within multi-cultural and diverse environments, which enhances her ability to connect with and relate to professionals from different backgrounds. This skill has contributed significantly to her success as a facilitator.

She facilitates WSQ Employability Skills, Generic Manufacturing, and Service Excellence modules, along with customized programs. Her clients include AB Scitex, AMK Town Council, ASME, Broadcom, CHASSasia, Dialog Asia, Evergreen Shipping, Food Empire, Food Junction, Fu Yu Manufacturing, Hexon Technology, Home Team Academy, Jurong Port, K Box, Leonian Holdings, Makino Asia, Maybank, MINDEF, New Port Duty-Free, Oil States Industries, Singapore Power, Singapore Technologies Marine Ltd, Swiss Precision, and Wine Connection, among others. In addition to her facilitation work, Swing is actively involved in courseware development and consultancy, including conducting Training Needs Analysis for corporate clients.

Swing holds a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is a professional coach in Transformative Coaching, an International Coach Federation (ICF) approved training program, and is IBM certified in AI and Design Thinking.