Problems are encountered frequently in the workplace and additional time and resources are required to find solutions. However in the essence of being productive (the need to find a fix immediately), implementing ways to eliminate the root cause of such problems can be complex and challenging. The 8D problem solving (Eight Discipline) is a step-by-step problem-solving methodology popularized by Ford Motor Company. With the 8D problem-solving process, project teams are chartered to solve problems by eliminating the root cause of the problem and reduce its future occurrence.

Objective

Outline

Basic introduction to 8D

D0 - Recognize that there is a problem

• Kipling technique 1H6W

D1 - Establish the Team

• Form an effective project team
• Define roles of team members
• Set boundaries, agenda and rules for the team

D2 - Describe the Problem

• Describe the problem
• Understand the scope and magnitude of the problem
• Develop a Problem Statement

D3 - Develop an interim containment action

• Determine if interim containment is required
• Implement a temporary fix
• Monitor and measure the impact

D4 - Define / verify root cause

• 5 Whys
• Cause & Effect Diagrams
• Fault Tree Analysis

D5 - Choose / verify permanent corrective action

• Develop potential solutions
• Select the most appropriate solution
• Verification of corrective action

D6 - Implement / validate permanent corrective action

• Execute corrective action
• Monitor corrective actions and its effectiveness
• Follow-up action based on the outcome

D7 - Prevent Reoccurrence

• Mistake proofing the process
• Remove interim containment measures
• Lessons learned

D8 - Recognize the team

• Congratulate the team
• Encourage the organization to recognize the problem-solving team for a job well done
• Archive of documents

Who should attend

Multi-disciplinary: All personnel who lead, or are involved with, problem-solving and continual improvement activities

Methodology

This program will be conducted through mini-lectures, interactive activities, games, hands-on exercises, group discussions and case studies.

Testimonial

- Very informative, course content on point

- Trainer is very informative, engaging, and lively.

- Gain valuable knowledge on how to go about creating and filling up the 8D framework

- Good information and video examples showcased. The duration is just nice.

- Trainer is knowledgeable on the subject.

Swing Goh's Profile

Swing Goh is a Facilitator, Speaker, People Developer, and Courseware Designer with nearly 18 years of extensive experience in hands-on Engineering, Quality, Project Management (in the manufacturing industry), and Customer Service within multinational corporations and various industrial sectors. Her diverse skill set, resourcefulness, and innovative approach make her a highly effective and inspiring facilitator in adult learning.

Swing excels in working within multi-cultural and diverse environments, which enhances her ability to connect with and relate to professionals from different backgrounds. This skill has contributed significantly to her success as a facilitator.

She facilitates WSQ Employability Skills, Generic Manufacturing, and Service Excellence modules, along with customized programs. Her clients include AB Scitex, AMK Town Council, ASME, Broadcom, CHASSasia, Dialog Asia, Evergreen Shipping, Food Empire, Food Junction, Fu Yu Manufacturing, Hexon Technology, Home Team Academy, Jurong Port, K Box, Leonian Holdings, Makino Asia, Maybank, MINDEF, New Port Duty-Free, Oil States Industries, Singapore Power, Singapore Technologies Marine Ltd, Swiss Precision, and Wine Connection, among others. In addition to her facilitation work, Swing is actively involved in courseware development and consultancy, including conducting Training Needs Analysis for corporate clients.

Swing holds a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is a professional coach in Transformative Coaching, an International Coach Federation (ICF) approved training program, and is IBM certified in AI and Design Thinking.