As a manager or executive, the success of your organization rests in your hands. You often have to manage various operational aspects as well as the human resource simultaneously, which can lead to situations of great stress or anxiety. An effective supervisor requires specific skills to make sound (yet creative) decisions, develop techniques to communicate better, manage team and conflict situation, improve productivity and ensure a conducive work environment.

This program is designed to provide participants to opportunity to develop highly effectively essential supervisory skills that will forte team and organizational success. Participants will gain invaluable insights into management techniques and skills which will facilitate in meeting new challenges as the 21st century supervisor.

Objective

At the end of the workshop, participants will be able to:

• Understand the skills needed to be an effective supervisor
• Lead, motivate and enable employees
• Manage conflicts and difficult employees
• Apply emotional competence to manage self

Outline

Supervisory Management & Motivation

• Best practices in supervisory management
• Motivating employees to greater performance
• Coaching weaker staff for better work performance

The 5 Principles of Leadership

• The principle of goal setting
• The principle of leading & inspiring
• The principle of managing people
• The principle of persuasive & assertive communication
• The principle of empowerment

Communication and Conflict Management

• Giving constructive feedback and appreciation
• Managing conflicts and negative behavior
• Handling difficult employees

Develop and Apply Emotional Intelligence

• Engaging others with emotional awareness
• Interpret and manage your emotions in any situation
• Master tools to regulate and gain control of your own emotions

Who should attend

Supervisors who would like to develop highly effective supervisory skills in order to professionally and successfully manage their teams.

Methodology

This program will be conducted through mini-lectures, interactive activities, games, hands-on exercises, group discussions and case studies.

Swing Goh's Profile

Swing Goh is a Facilitator, Speaker, People Developer, and Courseware Designer with nearly 18 years of extensive experience in hands-on Engineering, Quality, Project Management (in the manufacturing industry), and Customer Service within multinational corporations and various industrial sectors. Her diverse skill set, resourcefulness, and innovative approach make her a highly effective and inspiring facilitator in adult learning.

Swing excels in working within multi-cultural and diverse environments, which enhances her ability to connect with and relate to professionals from different backgrounds. This skill has contributed significantly to her success as a facilitator.

She facilitates WSQ Employability Skills, Generic Manufacturing, and Service Excellence modules, along with customized programs. Her clients include AB Scitex, AMK Town Council, ASME, Broadcom, CHASSasia, Dialog Asia, Evergreen Shipping, Food Empire, Food Junction, Fu Yu Manufacturing, Hexon Technology, Home Team Academy, Jurong Port, K Box, Leonian Holdings, Makino Asia, Maybank, MINDEF, New Port Duty-Free, Oil States Industries, Singapore Power, Singapore Technologies Marine Ltd, Swiss Precision, and Wine Connection, among others. In addition to her facilitation work, Swing is actively involved in courseware development and consultancy, including conducting Training Needs Analysis for corporate clients.

Swing holds a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is a professional coach in Transformative Coaching, an International Coach Federation (ICF) approved training program, and is IBM certified in AI and Design Thinking.