Learn to understand how one communicates, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type and learn how to overcome some common obstacles to effective communication.

For the better part of every day, you are communicating to and with others. Whether it is the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help you understand the mechanics and methods of communication and how to make the most of them.

Objective

By the end of this course, you will be able to:

• Effects of a competent and effective communicator
• Understanding different communication styles
• Discovering the science of body language
• Exploring the art of listening and the various styles
• Techniques of effective communication

Outline

1. Good communication

• Elements that make or break communication
• Impact of communication

2. Communication Styles

• Self-assessment
• Characteristics of each style
• Identifying and adjusting accordingly

3. Body Language

• Positive and negative body language gestures
• Body language from different parts of the world

4. Listening Styles

• Difference between hearing and listening
• Techniques to listen actively
• Self-assessment

5. Effective Communication

• Ways to communicate effectively
• Potential pitfalls and strategies to overcome failure

Who should attend

This course will benefit anyone who communicates with others in the workplace and beyond.

Methodology

Highly interactive training program which consists of sharing sessions, group discussions, quizzes and games relating to the topic.

Swing Goh's Profile

Swing Goh is a Facilitator, Speaker, People Developer, and Courseware Designer with nearly 18 years of extensive experience in hands-on Engineering, Quality, Project Management (in the manufacturing industry), and Customer Service within multinational corporations and various industrial sectors. Her diverse skill set, resourcefulness, and innovative approach make her a highly effective and inspiring facilitator in adult learning.

Swing excels in working within multi-cultural and diverse environments, which enhances her ability to connect with and relate to professionals from different backgrounds. This skill has contributed significantly to her success as a facilitator.

She facilitates WSQ Employability Skills, Generic Manufacturing, and Service Excellence modules, along with customized programs. Her clients include AB Scitex, AMK Town Council, ASME, Broadcom, CHASSasia, Dialog Asia, Evergreen Shipping, Food Empire, Food Junction, Fu Yu Manufacturing, Hexon Technology, Home Team Academy, Jurong Port, K Box, Leonian Holdings, Makino Asia, Maybank, MINDEF, New Port Duty-Free, Oil States Industries, Singapore Power, Singapore Technologies Marine Ltd, Swiss Precision, and Wine Connection, among others. In addition to her facilitation work, Swing is actively involved in courseware development and consultancy, including conducting Training Needs Analysis for corporate clients.

Swing holds a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is a professional coach in Transformative Coaching, an International Coach Federation (ICF) approved training program, and is IBM certified in AI and Design Thinking.