| Event Profile | |
| Class/ Online | Classroom |
| Date | August 16, 2024 |
| Time | 9:00am to 5:00pm |
| Venue | Hotel Grand Pacific Singapore 101 Victoria Street Singapore 188018 |
| Fee | 9% GST will apply SGD 520.003 & above: SGD500.00 each For Member SGD 494 3 & above: SGD475 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) Nov 13, 2024 2) Feb 28, 2025 3) May 30, 2025 4) Aug 29, 2025 5) Nov 10, 2025 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
As people come in many different shapes & sizes, with different characteristics & personalities, managing them has always been a challenge to many supervisors and managers. Ineffective communication between the management & staff often results in low morale thus affecting the overall productivity & growth of the company.
Objective
In this workshop, participants will learn how to understand & be able to manage their staff more effectively as well as in dealing with the various day-to-day situations that arise in the office environment.
Outline
- Understanding the role of a Supervisor/Manager
- The different roles & responsibilities of a supervisor/manager - Causes of conflict
- What influences a person’s behavior & potential causes of conflict - Thoughts + Feelings = Behavior - Listening skills
- In-&-out listening, literal listening & empathetic listening - Types of leadership
- The various types of leadership - autocratic, democratic & delegative - Signs of a "de-motivated" staff
- What are the signs to look out for in a "de-motivated" staff - declining job performance, negative work attitude, withdrawn behavior - SMART Goals
- Specific, Measurable, Attainable, Realistic & Timely - Managing difficult employees
- Manage & supervise assertively through verbal & non-verbal communication as well as dealing with under-achievers - Disciplinary problems
- Examine the causes of disciplinary problems & how to manage them
Who should attend
This workshop is highly recommended for all staff in management & supervisory positions as well as for those being groomed to management positions.
Testimonial
I enjoyed the lesson today, trainer is very interesting and gave me many life experiences.
Cambridge Industrial Property Management Pte Ltd
I will implement all that I learned as more as possible. Fun and lively, with a lot of descriptions.
Red Gum Pte Ltd
Very exciting and lively. Understand the concepts better.
National Heritage Board
Thoroughly enjoyed the lesson from the beginning.
K.U.S Scaffolding Pte Ltd
Very informative / very thorough
deugro (Singapore) Pte Ltd
It is a very enriching session that opened up my mind to certain matters regarding management. The trainer is very knowledgeable and engaging in his teaching. He is also a very experienced and approachable trainer.
Red Gum Pte Ltd
Love the anecdotes and sharing of personal experiences. Kept me interested throughout the entire session. Enjoyed the video shared.
The trainer is very engaging and experienced. Do continue to share and inspire.
SCDF
Extremely relevant and will apply it at work.
Agri-Food & Veterinary Authority of Singapore
To have better-listening ears to colleagues. The workshop gives real examples to illustrate learning from the trainer. Very experience to share for learning.
Nanyang Academy of Fine Arts
Good reminders on empathy and way of questioning to help employees to be engaged with manager.
Friendly and able to share many experiences on how to handle different challenging situations.
Cambridge Industrial Property Management Pte Ltd
I will implement all that I learned as more as possible. Fun and lively, with a lot of descriptions.
Red Gum Pte Ltd
Very exciting and lively. Understand the concepts better.
National Heritage Board
Thoroughly enjoyed the lesson from the beginning.
K.U.S Scaffolding Pte Ltd
Very informative / very thorough
deugro (Singapore) Pte Ltd
It is a very enriching session that opened up my mind to certain matters regarding management. The trainer is very knowledgeable and engaging in his teaching. He is also a very experienced and approachable trainer.
Red Gum Pte Ltd
Love the anecdotes and sharing of personal experiences. Kept me interested throughout the entire session. Enjoyed the video shared.
The trainer is very engaging and experienced. Do continue to share and inspire.
SCDF
Extremely relevant and will apply it at work.
Agri-Food & Veterinary Authority of Singapore
To have better-listening ears to colleagues. The workshop gives real examples to illustrate learning from the trainer. Very experience to share for learning.
Nanyang Academy of Fine Arts
Good reminders on empathy and way of questioning to help employees to be engaged with manager.
Friendly and able to share many experiences on how to handle different challenging situations.
Speaker Profile
Gregory first started out as a Sales Executive in a company marketing office security equipment. Due to his consistent and good performance, he was promoted to become a Supervisor and later, as a Sales Manager where he was in-charge of recruiting, training and managing the sales team ensuring that individual quotas and group targets were met.
In his seven years with the company, he gradually came to oversee the admin and delivery departments in addition to the sales department. It was during that time that he honed his skills in learning to manage people and also in general, handling and managing difficult staff.
He also managed the sales team when he joined a credit information service provider, where recruiting, training and managing the team helped him to further develop his experience.
He is currently running his own training and consultancy business and at the same time, also overseeing a staff strength of thirty in the accounts receivables arm of the business - covering the admin, operations and the collections teams.
His responsibilities include monitoring, training and mentoring the staff as well as covering the HR functions of the group of companies.
In his more than 25 years of supervising and managing people. Gregory is well placed in the role of having to managing difficult staff as well as conflict situations.
In his seven years with the company, he gradually came to oversee the admin and delivery departments in addition to the sales department. It was during that time that he honed his skills in learning to manage people and also in general, handling and managing difficult staff.
He also managed the sales team when he joined a credit information service provider, where recruiting, training and managing the team helped him to further develop his experience.
He is currently running his own training and consultancy business and at the same time, also overseeing a staff strength of thirty in the accounts receivables arm of the business - covering the admin, operations and the collections teams.
His responsibilities include monitoring, training and mentoring the staff as well as covering the HR functions of the group of companies.
In his more than 25 years of supervising and managing people. Gregory is well placed in the role of having to managing difficult staff as well as conflict situations.
