In today’s hyper-connected world, people’s attention spans are getting shorter and shorter. They are bombarded with multiple messages from so many sources that they are struggling to keep up, let alone make sense of them all. If you are unable to communicate your ideas and messages effectively and quickly, you’ll lose them quickly.

You constantly have to juggle the competing demands of multiple stakeholders – your bosses, your bosses’ bosses, your bosses’ subordinates, customers, suppliers and the media. On top of having to make sure that you “get your facts right”, you are also faced with a time-challenged, skeptical and even critical audience. If you are unable to make your points clearly and effectively, your effectiveness will plummet.

There are no shortages of books and training courses on communicating powerfully to persuade and to build relationships. However, they do not address the issue of how to communicate effectively in high stress, time-scarce situations.

In this program, Coen Tan aims to bring a new light to your communication techniques. He will uncover ways to approach key stakeholders and through his workshop you will be equipped with tools to communicate in high stakes, high pressure situations.

Objective

In this program, you will learn how to:

1. Understand the 4 main purposes of communications so that you can keep your message focused and on point
2. Learn the art of assertive communications and support your points of view with logical frameworks and emotional appeal
3. Communicate effectively and efficiently so that you get your point understood clearly each time
4. Communicate powerful messages that get your audience to think, feel and act
5. Develop your quick-thinking skills so that you can speak on your feet confidently, fluently and knowledgeably.

Outline

Why People Don’t Communicate Clearly

• Challenges people face when having to communicate under pressure, stress, or when they are busy
• Personal fright-fight-flight patterns and natural defenses that cause people to “clamp up” when communicating
• 4 sins communicators made because of “trying too hard”

Critical Thinking

• Analyze issues from different points of view
• Form well supported arguments and coherent viewpoints
• Thought formation for clear communications

Communication Best Practices

• Communication “follow through” – how to communicate so others listen
• Manage your emotions – how to communicate firmly yet palatably
• Limit verbosity – the art of “saying enough” and when to “shut it”

Impactful Communication Delivery

• Participants will be coached to improve upon their basic communication skills (voice quality, pitch, vocal variety, body language, eye contact and energy) so that they
• become even more impactful speakers
• Eliminate bad habits that are credibility killers

Who should attend

• Leaders of teams
• Project managers
• Customer/client facing employees
• Executives having to communicate across departments, with different stakeholders

Assumed Prior Knowledge / Pre-Requisite

This is not a basic communications skills course.
Therefore, participants should possess assumed knowledge such as:

• Basic communication skills, e.g. body language, tonality, facial expression
• Prior knowledge of content in their own work areas

Pre-requisites:

• Open-mindedness and receptiveness to new ideas
• Fair fluency in the Spoken English Language (this is not an English-Proficiency Course)

Testimonial

Fun engaging and real. Friendly and approachable. The things I learned can be applied not just at work but also to my personal life as well.
CCISG participant

Shawn Hoh's Profile

Speaker | Leadership Trainer | Coach | Certified Enneagram Practitioner | ACLP Certified | Certified SCRUM Master

As an optimist, Shawn envisions a world that is inspired, encouraged, and enabled to see life as an abundance of opportunities. To do this, he believes that leadership is key and as it has evolved over the years, the world is growing uncertain and what is actually needed is enlightened leadership moving forward. He believes that leadership is not just a status, rank, or role, but an opportunity to be of genuine service towards others.

Shawn creates engagements that feel relatable to his audience so that they can learn and leverage from his experience. His ability to connect with the audience helps keep them engaged from the start to the end. With Shawn around, you can look forward to high levels of energy, personal Aha! moments, and golden nuggets that you can use, all in one power-packed session.

Shawn’s experience has helped him impact more than 5,000 lives over the past 5 years. Shawn demonstrates tremendous empathy by stepping into the context of his audience so that he is able to customise his recommendations and provide viable solutions so that they feel understood Through his expertise, Shawn focuses on helping his participants answer the deeper questions so that they are able to gain maximum clarity and stand proud of their respective journeys without having to feel any deprecation in the process

He achieves this through:

• Coaching for Leaders – Leadership has evolved over the years to be more than a status or a rank. There is a growing need to not only care for the clients but the people who work hard to grow the company as well. Shawn works with leaders to improve their leadership practice, focusing on how leaders can have authentic conversations with their teams, and be the leader their people need so that they can drive people and profit results.

• Training Programs – As different industries and organizations would face different challenges; Shawn communicates meticulously with different stakeholders so that he is able to curate his approaches and design his programs to provide real-time solutions to his clients. He adopts a dynamic approach in his engagements and practices an equal measure of education and entertainment to keep his audience consistently engaged, and provoke their thinking so that they achieve realisations and changes in paradigm. They often walk away with practical and easy-to-apply solutions to achieve results that matter.

• Keynote Speaking – Shawn speaks on developing a buoyant mindset to better acknowledge one’s brilliance to begin thriving. An avid seeker of fresh experiences, Shawn shares his unique takeaways from different industries, and how the road less traveled has been an especially rewarding one. Shawn is also an ACLP-certified trainer with the Institute of Adult Learning and a member of various professional associations, such as Asia Professional Speakers Singapore (APSS) and the Adult Educators’ Network (AEN).

Here’s what People Say About Shawn

“Had the opportunity to partner Shawn in hosting/public speaking events in the past. My 1st impression of him: young, has energy and no inhibitions. Shawn is a speaker that is open to try new things, very sporting and fun that will focus on impacting the audience, big or small way. With humility, Shawn shows that it is not the age, it is the life experiences that make a difference.”
- Wendy Leow, Deputy Director, finexis advisory Pte Ltd

“I have known Shawn for about 6 years now. For every single person he coaches, he is truly an inspiration. His sessions are catered to every individual, always so insightful and energizing! Willing to be a great support to many others, no matter who you are or where you’re from, be it whether you’re in his area of expertise. To the leaders who wants to learn to be empathetic to your people, I 10/10 recommend Shawn to anyone who is looking for an intuitive, sincere and deeply passionate coach.”
- Velda Chew, Human Resources Associate, Kumon Asia & Oceania Pte Ltd

“Got to know Shawn through a mutual friend, as I had pitching competitions coming up. Although we only just met, he immediately put me at ease and was fully invested in my success. He has helped me in my public presentations (working on my voice, accent, breathing, posture, projection & style) and how to communicate in the best and most effective way. Learning from him can truly transform the way you communicate. I have become much more comfortable and confident in public speaking now. I highly recommend Shawn Hoh to leaders who are seeking to improve their communication and speaking skills.
- Cynthia Chin, Founder & CEO, Smart Buddy

“I've personally known Shawn for about 10 years now. Shawn has always been a strong advocate of being consciously aware of one's strengths and He wants to help individuals identify their innate belief/wiring system to help them achieve their fullest potential with great passion. Having worked with him in various occasions, Shawn is a speaker who conducts himself professionally and often goes the extra mile for his audience. With his hunger for growth, Shawn keeps himself updated with new ideas in the market so that he is able to provide his audiences with practical tips and solutions. Having the opportunity to witness a few of Shawn's work, he has a flair and an innate ability to connect with every member of the audience, keeping them engaged from start to end!”
- Jerry Tan, Financial Services Consultant, finexis advisory Pte Ltd

Shawn has been a thoughtful and facilitative mentor. He is very generous of his time, knowledge and patience to guide his mentees to better versions of themselves. He is very attentive and constantly challenges his mentees to reflect
deeper. With his positive attitude and ability to connect with his mentees, it has always been comfortable to learn and grow alongside him. The drive he has to change lives and his determination bring people through more breakthroughs is very admirable.
- Nur Aqeela, Social Work Associate, SHINE

Shawn is one of the most talented speakers I’ve encountered. With Shawn’s natural ability to light up the room wherever he goes and the delivery of his words, simply moving. From his humbling background , I experience how genuine Shawn speaks , and he is able to catch crowds attention whenever he is present.
- Gabriella Septamin, Project Executive, finexis advisory Pte Ltd