Grace Tan
GRACE TAN is an accomplished Adult Educator with 30 years of experience in facilitation, coaching and consulting. Prior to that, her experiences include being a Project Manager to a Talent Development Manager in the hospitality industry. Her responsibilities include Project Management, Sales and Marketing, Training, Coaching, Facilitating as well as Quality Assurance.
Grace’s passion and strengths are in creativity and innovation, problem solving, design thinking, quality improvement and service excellence. She has trained, developed, coached and helped implement quality improvement projects and service culture in numerous organisations. She was awarded the top trainer/dedication award by NPB in 1992 and Master Trainer by PSB and MOM for the Foreign Workers Orientation Program. Her innovation & quality coaching workshops have empowered more than 200 teams from different organisations achieved awards and recognition on national and international levels. She was invited by Mauritius National Productivity and Competitiveness Council as an International Juror for its yearly National Productivity & Quality Competition.
Since 1986, Grace has been training and facilitating extensively in various national programmes that include the Critical Enabling Skills Training (CREST), the Go-The-Extra-Mile for Service (GEMS), the Employability Skills System (ESS) and Work Skills Qualification (WSQ) programme. She has designed and delivered customised training programs in Design Thinking, Leadership, Problem Solving & Decision-making, Creative Thinking, Critical Thinking, Customer Services, Develop New Products, Leading Team and Adapt to Change. The participants are from various sectors like hospitality, retail, government agencies and statutory board, manufacturing, as well as F&B. Some of her past and present clients include HDB, LTA, SPF; RSAF, Singapore Power, SAF, NUS; MINDEF, Singapore Prison Services, ITE, Singapore Power, NUS,
Her extensive experience and versatility give her the ability to engage and facilitate at all levels from diverse backgrounds within the organisation. She has travelled to Australia, Vietnam, China, Sri Lanka, Indonesia, Malaysia and Cambodia to conduct various training programmes. She has received rave reviews for her highly interactive and effective training sessions that provided invaluable insights to her participants, her ability to present complex and thought-provoking issues at a level that can be easily understood. Her strong beliefs are in giving your best right now, however you are moved to do so. Every moment is a choice. Consider how your choice feels right now.
Professional Qualifications
• Associate Adult Educator Professional (AEP)with IAL
• Registered MOE Trainer/Educator
• Diploma in Adult and Continuing Education (DACE, IAL-SUSS)
• Advanced Certificate in Training and Assessment (ACTA - WDA)
• Certified Practicing Management Consultant
• Certified Professional AGILE Facilitator/Coach (ICP-ATF/ICP-ACC)
• Certified American Management Association (AMA) Trainer
• Certified Team Excellence Assessor
• NearPod Educator Certification
• Certified Facilitation Skills (PDS Inc. Clearwater, Florida USA)
• Certificate of competency in Teambuilding – (TAFE College, Victoria, Australia)
• Design Thinking Certificate from MITx
• Design Thinking Certificate from IDEO
• Certified Skills Mentor Consultant by SPRING SINGAPORE
• Member of Adult Educator Network (community of practice)
• Member of Institute of Adult Learning (AE Professionalisation) - recognises adult educator as professional for pedagogical and professional excellence
Training Topic(s)
