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Effective Negotiation Skills

Negotiation is an essential skill in today's dynamic world, where achieving favorable outcomes in both personal and professional scenarios often hinges on the ability to negotiate effectively. Whether you're aiming to secure a business deal, resolve a conflict, or simply improve your persuasive abilities, mastering the art of negotiation can significantly enhance your success and influence.

Objective

Upon completion of this training you will be able to:

• Make preparation for negotiation
• Identify the skills needed in negotiation
• Differentiate negotiating styles, strategies and tactics
• Recognize manipulative tactics and how to deal with them
• Understand the nature of the gap between both parties
• Find creative solutions that lead to a win-win outcome
• Plan and implement a successful negotiation
• Understand the whole negotiation process

Outline

What is negotiation all about?

What are the strategies and tips on negotiation?
• 7 Basic steps before you negotiate
• Get Ready to Enter into Negotiation
• What to Avoid When Negotiating?
• Currency of Negotiation
• Why Negotiation Impact Relationship?

Negotiation on special occasions:
• With a stranger
• With your “opponent” after a fight
• Discounts
• Salary
• Severance Package
• Divorce Settlement Agreement

Who should attend

The course is designed for anyone whose work involves or interested in negotiation or persuasion regardless of whether they are from the public sector, private sector, voluntary groups or the general public.

Profile of Michael Giam

International Business Consultant, Leadership Development Expert, MBA, IHRP-SP, ACTA, RPA, CASM, MOM-Registered CEI Trainer, SkillsFuture Mentor, Global Consulting Associates

Michael Giam is a seasoned international business professional with over 40 years of senior management experience in diverse and cross-cultural environments. His expertise spans both public institutions and private corporations, where he has focused on business fundamentals and human capital to drive strategic business goals. Michael specializes in Change Management, Corporate Development, Customer Service Excellence Audits & Training, Corporate HR, restructuring, and governance.

Throughout his career, Michael has held key leadership positions, including Project Director, Principal Consultant, Director of Operations, and Director of HR at renowned organizations such as INDECO Engineers, Global Consulting Associates, Society of Petroleum Engineers, and Marriott International properties in China. His roles have equipped him with extensive skills in managing dynamic teams, strategic planning, conflict management, and leadership mentoring.

Michael's areas of expertise include Interpersonal Skills, Conflict Management, Managing Dynamic Teams, Problem Solving, and Project Management. He has developed and delivered numerous workshops and training programs, such as HR Counselling Skills, Handling Difficult People, various countries' labour laws, EQ for Management, and Effective Ways to Manage the Millennial and Gen Z.

Passionate about developing future leaders, Michael has been an adjunct faculty member since 1995, teaching at local and international universities and adult learning institutions on topics such as Human Resource Management, Organizational Behavior, and Customer Service Training. He is also a certified trainer and assessor, an accredited MBTI administrator, and holds several certifications in Agile Service Management, Robotics Process Automation, and more.

Michael is an active member of professional bodies such as the Singapore Chinese Chamber of Commerce & Industry and the Workforce Advancement Federation. He is also a SkillsFuture Mentor with Enterprise Singapore and an affiliate of the International Consulting Group. He is also a certified Senior Professional with the Singapore Institute of Human Resource Professionals (IHRP).

Michael's commitment to excellence and his vast experience in training and development make him a sought-after consultant and trainer for organizations looking to enhance their leadership and management capabilities.