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Harmony at Work: Mastering Conflict, Navigating Tricky Colleagues, and Winning Stakeholder Alliances

In today's dynamic workplace, conflicts and challenging colleagues are par for the course. This course offers you a transformative opportunity to not only survive but thrive amidst workplace challenges.

Here's why you should join us:

1. Conflict Mastery: Gain a deep understanding of conflict and its resolution principles, arming yourself with powerful techniques to defuse even the trickiest situations.

2. Effective Communication: Elevate your communication game with skills like empathetic listening, nonverbal communication, and the art of saying "No" gracefully.

3. Personality Proficiency: Learn to decode and work harmoniously with different personality styles, fostering rapport and blending seamlessly with your colleagues.

4. Difficult People Demystified: Unmask and conquer the three main types of difficult individuals, turning challenging interactions into opportunities for growth.

5. Annoyance Antidote: Discover strategies to deal with not just the difficult but also the merely annoying, ensuring a stress-free and productive work environment.

By attending "Harmony at Work," you'll be equipped with an invaluable toolkit of skills to navigate workplace challenges, enhance collaboration, and ultimately, make your work life more enjoyable and successful. Join us on this transformative journey and unlock the secrets to workplace harmony!

Objective

Equip yourself with powerful, painless, and proven techniques to effortlessly handle difficult colleagues and stakeholders at work, fostering a harmonious and productive environment.

Outline

Part 1: The Conflict Code Unveiled

• Exploring Conflict: What Is It Really?
• Mastering the Principles of Conflict Resolution
• Your Conflict Arsenal: Different Approaches and When to Deploy Them
• Deciphering the Conflict Triangle: Victims, Persecutors, and Rescuers

Part 2: People vs. Problem: The Art of Separation

• The Language of Emotion: Cracking the Code
• Active and Empathetic Listening: The Ultimate Superpower
• Nonverbal Communication Mastery: Sending the Right Signals
• Ten Ways to Confidently Say “No”
• The Art of Conducting Difficult Conversations

Part 3: Personality Playbook: Dealing with Difficult Styles

• Demystifying The Four Social Styles
• Spotting and Working with Each Style
• Navigating Differences and Building Rapport
• The Secret to Seamless Blending

Part 4: Mastering Difficult People Dynamics

• Unmasking the Three Types of Difficult People and How to Tame Them
• Handling Situational, Strategic, and Intrinsic Difficulties
• Bonus: Tackling the Merely Annoying

Who should attend

This course is a must for professionals seeking to boost workplace harmony, enhance their conflict resolution skills, and confidently manage challenging colleagues and stakeholders. It's your ticket to a stress-free work environment.

Methodology

Expect a dynamic blend of interactive workshops, real-world scenarios, and actionable exercises that will empower you to put these techniques into practice immediately.

Profile of Santhanaram Jayaram

Santhanaram Jayaram has more than 28 years of experience in both the private and public sector including Financial Services - Retail and Learning and Development. Qualified for the Million Dollar Round Table in 2005, 2006 & 2007. Author of Ram up your Laughter. Appeared on National TV, Radio, Print. Current Board of Director for a Credit Co- operative with over 43,500 members (Telecoms Credit Co-operative) and Director of Security companies - Security Masters and Secure Guard.

With his versatility, engaging presence and diverse industry experience in hosting, facilitating and relating to a diverse group ranging from the PMETs to the C-suite, such as Lee Kuan Yew's School of Public Policy’s Senior Management Program, Regional Agency Workshop QBE Insurance, Regional Symposiums Strategic Project Management: Greater Business Results in Uncertain economy, Project of the Year Award by Project Management Institute Singapore, Ram has also appeared in Print, Radio ,National TV and on Netflix.

Besides personalising and customizing trainings to multi-national corporations, universities, and private associations, he also specialises in helping top level executives to improve their operational efficiencies; relate better thru communication skills, pioneer creativity thru design thinking skills, become better leaders thru leadership and people management, deliver greater service excellence and move up the next level thru career coaching.

Ram’s Qualifications: 

• Master of Business Administration (Oklahoma City University)
• Bachelor of Science (Hons) (University of Bradford)
• Master NLP Practicioner (American Board of Neuro-Linguistic Psychology)
• WSQ Advance Certification in Training and Assessment (ACTA), Workforce Singapore
• Certified in Train-the-Trainer Certification Program - Bringing Out the Best in Yourself at Work
• Certified in IDENTI3 Level 2 Accreditation
• Certified in Belbin Team Role Accreditation
• Certified Practitioner and Trainer in FIRO-B® and FIRO-Business® Instruments (CPP Asia Pacific)
• Certified Practitioner and Trainer in Enneagram Spectrum of Personality Styles

Selected Client Organizations:

• Daimler Financial Services
• Marina Bay Sands
• Resort World Sentosa
• Starbucks
• Singapore Airlines
• Mcdonald’s
• Port of Singapore Authority
• SMRT
• UOB Bank
• UBS Bank