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Power Up Your Client Relationship Management
Background
- Introduction to Customer/Client Service Excellence Experience
- Their Importance to Client Relationship Management and Work Performance especially in such a time like this
Objective
- Top Remote Customer Service in Relationship Management Destroyers
- The Fundamental Influencing Aspects of Customer Service
- The Total Success Multi-Quotient™ in EQ for that exceptional Customer Service in Challenging Period
- Discovering your Level of TSMQ™ EQ through Profiling Assessment
- The Total Remote Customer Service Experience I - Setting the Meeting Environment Right
- The Total Remote Customer Service Experience II - Going the Extra Mile in Meeting Expectations
- Why Do People Complain?
- Utilising the Service Recovery ‘R.E.A.C.T’ Technique
- Hands-on
Application - E-Role-Play in Case Studies with Discussion
Profile of Joshua Luke
Profile of Award-Winning International Master Trainer and
Certified Master Customer Service Consultant Coach Joshua Luke
Award-winning International Master Trainer Joshua Luke is a Celebrity Master Personal Branding Consultant (as featured in Men’s Health Singapore magazine) with several Master Certifications: in 'Customer Service', 'Etiquette & Protocol', 'Presentations & Communication' and 'Image Consultancy'. He is also a qualified 'Advanced Body Language Research & Trainer' and a NLP Practitioner-in-training, and the author of the ‘Fast Forward Your Customer Service’ book.
Joshua is currently holding the position of the Director of Training & Business Development and Chief Executive Trainer-Consultant in Singapore, a leading training consultancy and academy which focuses on personal consultations and corporate training programmes ranging from corporate workshops to personal courses and professional certifications.
Coach Luke, as Joshua is fondly known as, has been a popular figure with the media, having being on print (‘Men’s Health [Singapore], The Straits Times’, ‘My Paper’, ‘Guardian Magazine, etc.), on air (MediaCorp Radio 938 Live), online (Razor TV), on cable TV (‘Star Fantasia’ Singers Discovery Reality Programme) and on TV (MediaCorp Channel 8 ‘Love In Progress’ with Celebrity Host Quan Yi Feng, ‘Ladies Nite’ with Celebrity Hosts Zoe Tay & Kym Ng, Mediacorp Channel U ‘Project W’, etc).
Up to date, because of the list of his clients which included various multi-national corporations, Coach Joshua Luke’s trainings in Singapore have him coaching participants from diverse nationalities - Caucasian audiences: British, Americans, Australians, Italians, Asian audiences: Chinese nationals, Indians, Koreans, Filipinos, and African audiences - South Africans, Nigerians. He has also conducted several international trainings, in South Africa, China, Hong Kong, Malaysia, Indonesia Thailand and the Philippines, with more cities & countries to come.
