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Problem Solving and Decision Making

Effective decision makers are exceptional individuals who are capable of determining and selecting the best choice from numerous alternatives. Effective problem solvers do not hide from issues, they thrive in finding solutions where others struggle.

Correct and timely decision-making can be done using specific techniques and enhanced knowledge of the self and situations. During this workshop, participants receive training in applying problem solving to help decision making, how to identify appropriate solutions, how to use creativity, evaluating situations and people, predicting outcomes and more.

Objective

By the end of this course, you will be able to:

• Increase awareness of problem solving steps and problem solving tools.
• Distinguish root causes from symptoms to identify the right solution for the right problem
• Improve problem solving and decision making skills by identifying individual problem solving styles.
• Think creatively and work towards creative solutions
• Recognize the top ten rules of good decision-making.

Outline

Definitions

• Understanding problem solving and decision making
• Importance of creative thinking in problem solving
• Individual versus team effort - the pros and cons

The DRIVE Methodology

Define

• Identify the presence of a problem
• Create a problem statement
• Analyze and understand the problem

Review

• The Problem Solving Toolkit - 7 QC tools
• Collect data to understand the problem
• Review the situation to understand the background of the problem

Identify

• Discover the possible causes surrounding the problem
• Analyze and identify the root causes
• Generate possible solutions

Verify

• Determine a decision-making approach for solution selection
• Conduct evaluation to simulate improvement options
• Validate if determined solution will bring desired results

Execute

• Implement the selected solution using action plan
• Review effectiveness of implemented solution
• Follow-up on results for standardization or modification of solution

Who should attend

the course on Problem Solving and Decision Making is relevant for anyone who wants to enhance their ability to identify, analyze, and resolve problems effectively, as well as make informed decisions in various contexts.

Methodology

Highly interactive training program which consists of sharing sessions, group discussions, quizzes and games relating to the topic.

Profile of Swing Goh

DISC Flow® Certified Trainer | Keynote Speaker | Life Coach | People Developer | Facilitator | Change Consultant | Infopreneur

Swing Goh is a Facilitator, Speaker, People Developer, and Courseware Designer with nearly 18 years of extensive experience in hands-on Engineering, Quality, Project Management (in the manufacturing industry), and Customer Service within multinational corporations and various industrial sectors. Her diverse skill set, resourcefulness, and innovative approach make her a highly effective and inspiring facilitator in adult learning.

Swing excels in working within multi-cultural and diverse environments, which enhances her ability to connect with and relate to professionals from different backgrounds. This skill has contributed significantly to her success as a facilitator.

She facilitates WSQ Employability Skills, Generic Manufacturing, and Service Excellence modules, along with customized programs. Her clients include AB Scitex, AMK Town Council, ASME, Broadcom, CHASSasia, Dialog Asia, Evergreen Shipping, Food Empire, Food Junction, Fu Yu Manufacturing, Hexon Technology, Home Team Academy, Jurong Port, K Box, Leonian Holdings, Makino Asia, Maybank, MINDEF, New Port Duty-Free, Oil States Industries, Singapore Power, Singapore Technologies Marine Ltd, Swiss Precision, and Wine Connection, among others. In addition to her facilitation work, Swing is actively involved in courseware development and consultancy, including conducting Training Needs Analysis for corporate clients.

Swing holds a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is a professional coach in Transformative Coaching, an International Coach Federation (ICF) approved training program, and is IBM certified in AI and Design Thinking.