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Watch Out for Workplace Monsters: Dealing Objectively with Toxic People Who Disrupt Your Feng Shui
"Think of difficult people as sandpaper. They may rub you and scratch you painfully but eventually you end up smooth and the sandpaper worn out...stay happy and enjoy life." Raymund Salumbides.
Just like in the mythological world where there are monsters, the workplace has their own share as well. You may have people working in your organization who display similar characteristics of these mythical monsters. These so called ‘workplace monsters’ have a knack of creating dissonance in the organization through the way they think, talk and contribute their labour. If you are not wary of them they can be dangerous in that they can sap away your enthusiasm and commitment to your work and make you feel emotionally bankrupt. Just like the quote above, these ‘workplace monsters’ are like sandpaper and they may cause emotional distress to you by their words, action and engaging in a process of passive bullying. However if you know and learn how to deal with them it will not only make you more confident of your own merits but you may be able to turn things around and see the benefit of working with these kind of people.
In this action and result oriented seminar you will learn how to detect these workplace monsters so that you can deal and work with them effectively. Workplace monsters are not necessarily bad people - it is just that they have a certain odd way of dealing with situations such that they wittingly or unwittingly create discord and disorder in the organization. By strategically developing the right mental tools it becomes possible to tame these monsters so that you can get work done and at the same time tap into their nefarious habits to come up with a win-win strategy.
Just like in the mythological world where there are monsters, the workplace has their own share as well. You may have people working in your organization who display similar characteristics of these mythical monsters. These so called ‘workplace monsters’ have a knack of creating dissonance in the organization through the way they think, talk and contribute their labour. If you are not wary of them they can be dangerous in that they can sap away your enthusiasm and commitment to your work and make you feel emotionally bankrupt. Just like the quote above, these ‘workplace monsters’ are like sandpaper and they may cause emotional distress to you by their words, action and engaging in a process of passive bullying. However if you know and learn how to deal with them it will not only make you more confident of your own merits but you may be able to turn things around and see the benefit of working with these kind of people.
In this action and result oriented seminar you will learn how to detect these workplace monsters so that you can deal and work with them effectively. Workplace monsters are not necessarily bad people - it is just that they have a certain odd way of dealing with situations such that they wittingly or unwittingly create discord and disorder in the organization. By strategically developing the right mental tools it becomes possible to tame these monsters so that you can get work done and at the same time tap into their nefarious habits to come up with a win-win strategy.
Objective
By the end of the workshop you will be able to:
- Understand why some people are difficult to deal with
- Define civility, understand its causes and enumerate at least three of its behavioural indicators
- Understand the costs of incivility, as well as the rewards of civility, within the workplace
- Understand and apply the power of empathy
- Identifying the eight types of ‘workplace monsters’
- Learning to deal and work effectively with each type of ‘monster’
- How to neutralize toxic emotions in the workplace
- Learn skills in diagnosing the causes of uncivil behaviour
- Appreciate the strengths and weaknesses of mythical monsters
- Co-relate mythical monsters to difficult people in your life
- Self-evaluate whether you have any ‘monstrous’ tendencies
- Detect effectively the 8 different types of workplace monsters in your organization
- Tame the workplace monsters and turn them into valuable allies
- Learn a recommended procedure for systematizing civil behaviour within the workplace.
Outline
What you will cover in this action oriented one day workshop：
- Valuable appreciation of the characteristics of mythical monsters
- What is uncivil behaviour
- Dealing with difficult personalities
- A case study of real-life monsters [destructive leaders] in history
- Identify the 8 types of workplace monsters and the characteristics they display
- Appreciate why some people become monster - seek to understand before being understood
- Communicate effectively with ‘corporate monsters’ to come up with win-win strategy
- Protecting your emotional and mental state from people who create dissonance in your life
- Self-evaluation of how you portray yourself to the influential people in your life
- Work productively and effectively with workplace monsters
- Tame the Shrew - a winning formula to prevent backstabbing, rumour mongering and bad-mouthing by boosting your personal balance
- Turn monsters into your allies to boost the organizational productivity
- Identify and overcome the four causes of incivility in the workplace
Who should attend
Office staff, managers, supervisors, frontline officers, customer relationship personnel and human resource managers
Methodology
This is a highly interactive workshop with mini lectures, role plays and vibrant group discussion. The return on investment is that the participants will take back with them effective communication strategies to ensure that they are able to effectively handled difficult people and turn them into allies.
Testimonials
I have picked up what I can apply on my personal context. I can pick out active key defining characteristics. The "response" and "prevention" tips are very useful. Trainer gives out vivid example, good emotional analysis & suggestions, helps practical application.
Previous participant
Through the training, I am able to identity the different kinds of personality & their behavior, it is very engaging. The trainer is experienced and share interesting real life scenario/situation.
Previous participant
Interesting topic that is relevant to my work. Highly effective facilitator.
Previous participant
Good analyse and breakdown of the various profile, Better appreciation on the 7 types of difficult people. Will apply the concepts and share with colleagues on pertinent points. The stories and sharing allowed me to better understand the various concepts. Also made the workshop interesting and enjoyable. The trainer is certainly knowledgeable, appreciate Daniel's informal style of conducting workshop which brings the whole session enjoyable and interesting
Previous participant
Be assertive! Mr Daniel is very knowledgeable & he is always willing to share his views.
Previous participant
It was useful to be aware of the different types of "corporate monsters" and their respective traits. Mr Daniel conducts the training in a very interactive and interesting manner such that the full day training was never boring. Daniel relates very well to every participants, he is very friendly and attentive during the whole training session.
Previous participant
Mr Daniel is a very knowledgeable trainer and gives practical solutions on how to work with difficult people. I learned how to work more effectively with people, The course is with full score!
Previous participant
Previous participant
Through the training, I am able to identity the different kinds of personality & their behavior, it is very engaging. The trainer is experienced and share interesting real life scenario/situation.
Previous participant
Interesting topic that is relevant to my work. Highly effective facilitator.
Previous participant
Good analyse and breakdown of the various profile, Better appreciation on the 7 types of difficult people. Will apply the concepts and share with colleagues on pertinent points. The stories and sharing allowed me to better understand the various concepts. Also made the workshop interesting and enjoyable. The trainer is certainly knowledgeable, appreciate Daniel's informal style of conducting workshop which brings the whole session enjoyable and interesting
Previous participant
Be assertive! Mr Daniel is very knowledgeable & he is always willing to share his views.
Previous participant
It was useful to be aware of the different types of "corporate monsters" and their respective traits. Mr Daniel conducts the training in a very interactive and interesting manner such that the full day training was never boring. Daniel relates very well to every participants, he is very friendly and attentive during the whole training session.
Previous participant
Mr Daniel is a very knowledgeable trainer and gives practical solutions on how to work with difficult people. I learned how to work more effectively with people, The course is with full score!
Previous participant
Profile of Daniel Theyagu
• Accredited ICAgile Authorized Instructor
• Certified Lean Six Sigma (Master Black Belt)
• Certified Professional Project Manager [PMI]
• Certified Advanced SCRUM Master [Scrum Alliance] [CSM]
• Certified SCRUM Master [Scrum Alliance] [A-CSM]
• Certified Product SCRUM Product Owner [CSPO]
• Certified Advanced SCRUM Product Owner [A-CSPO]
• Certified Agile Leader [teams and organisations] [CAL-E.T.O]
• Certified SAFe (5) Agilist
• Certified SAFe Lean Portfolio Manager
• Certified SAFe DevOps
• Certified ICAgile Coach
• Certified ICAgile Professional
• Certified ICAgile Team Facilitator
• Certified ICAgile-CAT
• Certified ICAgile-LEA
• Certified Project Management Professional
• Certified Business Analytics Specialist [GICT]
• Certified Critical Thinking and Research Analyst [GAQM]
• Certified Problem and Change Manager [GAQM]
• Certificate in System Thinking [MIT]
• Executive Certificate in Design Thinking [SMU]
• Certified Behavioural and Career Coach [DISC profiling]
• Certified Advanced Behavioural Specialist [DISC profiling]
• Certified The Big Five®Personality Profile Coach
• Certified Emotional Intelligence Facilitator
• Certified Genos™International Emotional Intelligence Coach
• Certified Enneagram Spectrum Practitioner and Coach
• Certified Stress Management Consultant
• Certified Practitioner in Data Protection
• LEGO® Serious Play – Certified Facilitator
• Licensed Master Practitioner of NLP®
• Licensed NLP® Coach
• Certified Applied Neuroscience Coach
• Certified Train-the-trainer in Design Leadership and Design Thinking [SMU]
• ACTA – certified trainer (Singapore)
• Associate Adult Educator (Singapore) [IAL]
• Bachelor of Laws (Hon) University of Buckingham (UK)
• Master in Education, University of Sheffield (UK)
• Diploma in English, University of London (UK)
• Graduate Diploma in Communication and Innovation [SMU]
Daniel Theyagu is a professional corporate trainer in Thinking Strategies, Agile Project Management, Lean Methodologies and Personal Productivity. He is a professional Neuroscience Coach and is an authorized trainer in ICAgile certifications. With a track record of 32 years in training and development, Daniel has trained more than 1000 companies internationally. His participants come from more than 100 countries and range from C-Suite to frontline officers in both the public and private sector. Known for his light-hearted and humorous approach to training, Daniel incorporates many hands-on activities to keep his participants actively engaged in the training. Through the generous use of tactile learning, Daniel is able to impart the most difficult concept succinctly with participants able to see the returns on investment within a short time.
