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Performance Feedback With The Right Touch

Transforming your performance reviews

Two typical challenges faced by leaders today are:
1) Almost nobody enjoys a performance review conversation. This includes the leaders themselves as well as their team members
2) There are persistent performance gaps in their team members and the leaders are exasperated at the lack of improvements

Performance review conversations will not go away. It allows the leader and the team members to know how they are tracking and to make timely adjustments where needed. Furthermore, the younger generations want more frequent feedback on how they are doing.

As a leader, your goal is to achieve results through a motivated and engaged team. Your ability to add positive energy and firmness to your performance review conversation will motivate your people to pull their own weight. Any slackers or under-performing team members may also be inspired by your positivity, rise to your expectations and make a turnaround in their performance. When you adjust the way you conduct your performance review conversations, you will experience a transformation in your results and relationships.

Objective

Outline

• Learn from an ICF Professional Coach and leadership trainer who has helped many organisations and leaders to transform their performance review conversations.
• Learn what do leaders and their team members want in a performance review conversation
• Start with your mindsets — what mindsets would be good starting point for your conversation
• Look for the positives and say it
• How to give a constructive feedback that results in improvements
• Framework for an impactful performance review conversation
• Practice performance review conversation
• How to manage a poor performer positively and firmly

Outcomes:

• Stronger leader and manager who provides effective performance review regularly during the year
• A motivating leader who know how to provide performance feedback with the right touch
• Higher employee engagement and a motivated team

Who should attend

Managers, team leaders and supervisors who are expected to provide effective and regular performance feedback to their subordinates

Methodology

Participants will experience a highly interactive and open workshop with a variety of active learning methodology such as:

• Experiential activities and reflective learning
• Group discussion and sharing of real cases and live examples
• Role play, exercises and team coaching
• Bite-sized learning, followed by application and practice

Testimonials

An engaging, lively and humorous facilitator who is able to draw out the participants and connect them with the learning points, leaving them feeling equipped and recharged.
TUI Travel plc, Asia

Very enjoyable programme with very tangible and actionable outcomes. Very engaging and relevant to our particular business. Delivery style was perfect for the group.
Sto South East Asia

I was really impressed by the sincerity and passion you had for sharing your knowledge. You are one of those rare trainers who teach from the heart
Crowe Horwath International

I have attended Swee Heng's training workshop and 1:1 coaching as a participant. His passion and competence in developing others is evident. Using an active interactive style, he is clear and patient in enabling participants to learn skills and tools that can be applied to our challenges.
Informatics Singapore

I have already seen many positives that my manager has taken from the course and it has certainly strengthened her confidence in the role she is performing. Great job, Swee Heng. Very inspiring and real!
Elsevier Asia Pacific

Profile of Tan Swee Heng

Mr. Tan Swee Heng is a highly interactive and engaging leadership trainer, facilitator and coach. Participants will experience different activities and facilitation methods that creates good learning, fun and enjoyment in the learning process. Many participants have very positive feedback on their learning experience in his workshops.

Swee Heng comes with more than 31 years of leadership and corporate experience gained from his work in the public and private sectors since 1980. His expertise includes leadership, mindset and organisational culture change. From him, you can expect to learn practical skills and techniques that produce results. In his workshops, you are welcomed to bring your current work challenges to discuss (relating to the topic of course). He uses digital technology in and outside the classroom to enable more learning in lesser time. Swee Heng is comfortable training in English and Mandarin

Swee Heng has authored a book "Coaching In The Moment - How busy leaders can make more impact with less time". In this book, you will learn how to coach using 5 fundamental coaching skills known as C.L.A.P.™ With just one coaching question, you can change the conversation that will become even more engaging, more empowering and more enabling. This book is popular with many leaders in organisations because of its practicality and effectiveness. In the words of Mr. Per Magnusson, Executive Vice Chairman of the Jebsen & Jessen Group, "Coaching In the Moment is the first coaching method I've come across that actually work in everyday situations! Swee Heng introduces a coaching method that feels natural and is applicable even at short encounters and in the complex real life situations we all face."

His book is available at Kinokuniya, Amazon and various e-book outlets. As a companion to the book, Swee Heng also has a smartphone app that allows you to practice Coaching in the Moment in bite-sized units.

Swee Heng is a Professionally Certified Coach (PCC) with the International Coach Federation (ICF). He is also certified in Solution-Focused Coaching, Action-Reflection-Learning Coach, Life Style Inventory (LSI), Leadership Impact (LI), Social Styles, Enneagram amongst others.

He is also a Certified Professional Trainer with the International Professional Managers Association (UK) and is a member of the Singapore Institute of Management Toastmaster Club (Mandarin).

Besides facilitating workshops, he also coaches executives at all levels, from C-Suite, managers transiting to bigger roles and new managers.

Swee Heng was previously the head of Human Resource for Reed Business Asia Pacific and Deloitte Singapore. He also had previous work experience in the Ministry of Defence.