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Critical Coaching Skills For Managers
In today's rapid-changing business environment and influx of Gen-Y in the workforce, coaching skills become absolutely critical.
Managers will need to engage their staff to set directions, discuss strategy and gain commitment on the action plan.
In addition, a good coach will create a happy and high-performance team to achieve organization goals.
Managers will need to engage their staff to set directions, discuss strategy and gain commitment on the action plan.
In addition, a good coach will create a happy and high-performance team to achieve organization goals.
Objective
The objective of the workshop is to provide a structured framework for effective coaching.
At the end of the workshop, participants will learn:
At the end of the workshop, participants will learn:
- Why coaching is the critical skills for managers
- Foundation of performance coaching
- The motivation framework to get staff's commitment
- Effective coaching principles and techniques
- Assist staff to overcome limiting beliefs and achieve greater result
Outline
1. Essence Of Coaching
2. Key Coaching Concepts & Principles
3. Harness Power Of Coaching Language
4. Apply The Coaching Model
5. Counsel Poor Performance
6. Summarize Coaching Discussion
- Understand why coaching is a critical managerial skill in today's economy
- Insights into the reality and basis of coaching
2. Key Coaching Concepts & Principles
- Understand the framework to motivate your staff to achieve greater result
- Applying the six key principles to improve coaching effectiveness
3. Harness Power Of Coaching Language
- Develop active listening and empathetic communication skills
- Using powerful coaching language to inspire your staff to think creatively
4. Apply The Coaching Model
- Learn the power of the GROW coaching model
- Practise coaching and help your staff to achieve greater success at work
5. Counsel Poor Performance
- Give corrective feedback using the TRUS+ model
- Overcome resistance to change and get buy-in to improve performance
6. Summarize Coaching Discussion
- Summarized key discussion points
- Establish action plan and KPI to measure progress
Who should attend
Every manager one who wants to coach their team members to achieve greater performance.
Methodology
The workshop is designed to deliver maximum result through experiential learning, video, actual workplace case studies, group discussions, self-reflection and translation into actual action plan that can be applied immediately at work.
The participants will be introduced to the concepts followed by discussion of workplace issues, and practical activities to reinforce learning and application of knowledge.
The participants will be introduced to the concepts followed by discussion of workplace issues, and practical activities to reinforce learning and application of knowledge.
Profile of Koh Thong Joo
Koh Thong Joo is a business practitioner with more than 28 years of industry experience working in MNC; Statutory Board; SME; Public Listed Company and Corporate Training.
During his career, he has spearheaded various portfolios including sales & marketing; business development; strategic planning and corporate training.
Thong Joo holds certification in Master of Science (Industrial/Organizational Psychology & HR Management) by City University of New York; Diploma in Adult and Continuing Education (DACE); Advanced Certificate in Training and Assessment (ACTA); Certificate of Business Chinese; Certified Practitioner Of Neuro-Linguisitic Programming® (NLP); Certification as a Human Behavior Analyst (DISC Profiling); Silva Method; and Business Coaching.
He specializes in providing training in the area of sales; managerial and leadership skills; applied psychology; presentation skills; creative problem solving and service excellence. He has conducted numerous training in Singapore, Malaysia, Brunei, Thailand and China.
