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Anger Management - Leading a Happier and Upbeat Life at the Workplace

Everyone encounters situations that will cause us to lose patience and be angry at certain points in our lives. Your anger probably does not just energize you to face problems; instead it might be making it hard for you to think clearly and make good decisions. Your anger might not be improving your relationships and behaviours. Instead it might be making people uncomfortable and ruining your closeness with others

In addition to helping you feel alive and passionate, your anger might lead you to impulsive and even aggressive and destructive acts. You might be painfully aware of what anger is costing you

As you learn to reduce your anger, you will be able to make better decisions in your life, manage your relationships better and behave in ways that are likely to bring about the results you want the most.

This is a highly engaging and intensive, experiential and dynamic workshop packed with learning activities, practical exercises, laughter, fun and experience sharing.

Objective

At the end of the workshop, participants will be able to:

• Understand Anger Episodes
• Discover the secret language of feelings
• Understand and practice the seven proven ways to control anger
• Identify the benefits of change in anger experiences and expressions
• Learn how to be calm in stressful situations
• Demonstrating Empathy towards others
• Become more aware - clearly seeing what they feel and do
• Become more intentional - do what they mean to do
• Become more purposeful - do it for a reason
• Relate anger management to emotional intelligence

Outline

The one day course covers the following outline:

1. Define what Anger Episodes are and why it is triggered
2. Understand the nature of Anger Episodes and Triggers and how to counter them
3. Navigate Emotions and Exercise Optimism in the face of adversity and how to manage it
4. Analyse the need to change Appraisals and Judgements for better clarity and appreciation
5. Practicing empathy and managing internal anger experiences
6. Intrinsic Motivation in behavioural change for a better life

Who should attend

This training course is for managers, supervisors, sales and administration personnel who are keen to learn first-hand techniques to manage and control anger at the workplace

Methodology

The Workshop is designed to include varieties of instructional methods such as:

• Mini-lectures - Dynamic & Highly Engaging Presentation
• Demonstrations of Techniques by the Facilitator
• Fun & Objective-Oriented Games
• Discussions
• Role plays
• Video viewing
• Skill-building Exercises

Profile of Jeffrey Williams

Jeffrey Williams is a Certificated Trainer and an Education Success Coach. He has been a public speaker and a trainer for the past 20 years.

Jeffrey's achievements and references include conducting various training programmes for management staffs and employees of organizations including MCYS, Singapore Power, NACLI (National Institute of Community Leadership) and students of Polytechnics. Jeffrey also trained officers and men of the Singapore Armed Forces Military Medicine Institute, National Environment Agency and Inland Revenue Authority of Singapore, Singapore Armed Forces, NHST Asia Media, Singapore General Hospital and Healthway Medical Group, etc.

Jeffrey's forte is in customer service relationship management, Mastering Effective People Skills, negotiation skills, emotional intelligence for leaders and middle management, public speaking, presentation and leadership skills, tips and techniques of closing every sale, etc, Participants enjoyed and benefitted from the training and Jeffrey is currently doing a personal coaching for these participants. Jeffrey was also invited as a guest speaker by 93.8 Live Radio which focused on People Skills and Entrepreneurship. Jeffrey has regular oversea's training assignment including Vietnam, Malaysia and Indonesia.

Armed with professional training qualifications including the Advanced Certificate in Training and Assessment (ACTA) and a wealth of training experience both in the corporate and across various industries locally and overseas, his motivation is to: Make a difference in the lives of people I meet and train.