New user? Register as member

Impactful Supervision

In the ever-changing work environment, supervisor plays an essential role in helping an organization to achieve its objectives. The workshop is designed for those supervisor or section leader to improve their supervisory skills, more importantly to help them achieve greater personal and organizational productivity through the effective management of others.

Objective

At the end of the session participant is able to managing their staff effectively through

• Having the right essential mindsets
• Assessing your own and others' learning and behavioral styles
• Applying the interactive communication & problem solving skill

Outline

Key Responsibilities of a Supervisor

• Planner, Organizer, Leader & Motivator
• Difference between Technical & Interactive Management

3 Essential Mindsets - TPCOI
Adapting Effectively to Personal Style Differences through understanding

• Different Learning styles
• Different Behavioral Styles

Interactive Communication Skills

• Art of Questioning
• Listening Skills
• Effective Feedback

Interactive Problem Solving

• Process in Problem Solving

Making a Difference

Who should attend

Section Leaders Line Leaders, Supervisors and Newly promoted Managers

Methodology

Games, discussion groups, role plays, practical exercises and presentations will be used to enhance learning and encourage participation.

Profile of Kenneth Kum

Kenneth Kum has more than 10 years of supervisory experience in various MNC & Local Companies such as Maxtor, Venture Manufacturing, ST Electronics, Keppel Shipyard, Metro Pte Ltd etc and is a seasoned trainer. His achievements include leading one of the big retail company towards the achievement of People Developer Award and also achieving the pioneer on-job- training status for one of the leading disk drive companies.

Kenneth has conducted workshops such as Managing Difficult People, Managing Customer Complaints, Managing Challenging Customers, Effective Supervisory Skills and training programs such as Customer Service, Selling Techniques, Developing Subordinates, , Introduction to 7 Habits program, CREST & ESS modules. Some of his clients include NTUC Income, Foodfirst, SemWaste, Pergasus-Elite Pte Ltd, National University of Singapore (NUS),CapitaLand Retail Limited, Singapore Tourism Board (STB), Mayban General Assurance Bhd, Mayban General Assurance Bhd, Arcapita Pte. Limited, Tower Club Singapore, DNT, and SMC.

Complementing his experience Kenneth holds both a Bachelor of Business and Master degrees in Human Resource Management. He also has a Diploma in Training & Development Management and is ACTA and TESOL certified. He has studied instructional strategies on whole brain approach and accelerated learning by Ann Herrmann and Dave Meier respectively. Using andragogy and eclectric approach he makes training fun and easy to learn.