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Dealing with Difficult People through Their Hearts and Minds (Enneagram of Personality)

Ever faced with:

• Mr Know It All
• Miss Silence That Kills
• Sir My Way Or The Highway
• Ms "Whatever You Say" or Mr "Anything"
• Mr Full of Doubts
• Mrs Passive Aggressive

Or

• Mdm "Talk To The Hand, I Refuse To Talk To You"

Of course you have. They come in the form of your customers, clients, colleagues, subordinates, managers, supervisors, bosses and even your friends, relatives and loved ones (spouse, children parents!)

And you know how these people affect your productivity, your mood and at times, even your health.

If you decide that you have suffered enough from these difficult people and that it is time to learn how to effectively deal with and engage difficult people; positively influence them; achieve better results at work, and relationship, this program is for you.

Objective

By the end of the workshop, you will be able to:

• Identify the 9 types of difficult people (and they are BORN with it)
• The psychology and ingrained personality that makes them difficult
• Strategies for dealing with and engaging difficult people, and then positively influence them
• How to apply the NLP "Agreement Frame"
• How to bypass the Mental Gatekeeper and engage the hearts of difficult people
• How to "reprimand" difficult people and still have them thank you for it
• How to manage your own state and defend against difficult people’s negative influence
• How to turn yourself into someone that looks forward to dealing with difficult people
• How to manage difficult situations

You will be mentally, emotionally prepared and skilled to deal with and engage difficult people.

Outline

Emotional State management in dealing with difficult situation

Discovery and understanding the 9 types of difficult people and better appreciate their innate traits

NLP Communication Model and how you can easily "Read" a person

How to truly seek first to understand and then be understood

Creating Win-Win through NLP Agreement Frame

Breaking down emotional defences and connecting hearts then mind

Applying the art of "Compassion" and "Ho’Oponopono"

Who should attend

Testimonials

Profile of Ken Casimir Koh

For more than 20 years, Ken has taken the path less traveled to pursue his passion and love for training and coaching people to achieve success. Thus far, Ken has personally trained and coached over 60,000 Top Sales Producers (Real Estate, Financial and Services), children, teenagers, parents, teachers, scholars, managers, directors and team leaders from Singapore, Malaysia, Indonesia, China and Hong Kong.

Ken is a certified NLP Practitioner, Coach and has assimilated NLP for many of his Coaching, Sales, Communication, Relationship, Therapy, Peak Performance and Mindfulness training.

With his keen sense and awareness, Ken is always able to provide subtle prompting and questions which enables allows his trainees find the much needed answers hidden from within.

Ken is the elected Vice President of the Association of Professional Trainers, Singapore (APTS), where his main role is to coach the members and raise the professional standards of trainers in Singapore.