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Enhancing Servant Leadership Through Emotional Intelligence
Leadership in the 21st century is not easy. The workforce of today is multi-generational, multi-ethnic and multi-national workforce. Effective leadership requires the ability to connect, to know how to relate to your followers and to get them to see your point of view - gone are the days of "Because I said so!" and to some extent, gone are the days of "Do as I do". We are in the age of "This is why you should..."
Emotional intelligence is the one skill set that has been recognised as enabling people to go beyond just communication and develops connection.
This two day workshop will introduce participants with the 6 Seconds ™ Emotional Intelligence model and subsequently outline how the model can be applied in the day-to-day setting at work when leading others. Participants will ultimately learn how these EQ competencies can be leveraged on by leaders (not just managers) across the organisation to connect with others for success.
Emotional intelligence is the one skill set that has been recognised as enabling people to go beyond just communication and develops connection.
This two day workshop will introduce participants with the 6 Seconds ™ Emotional Intelligence model and subsequently outline how the model can be applied in the day-to-day setting at work when leading others. Participants will ultimately learn how these EQ competencies can be leveraged on by leaders (not just managers) across the organisation to connect with others for success.
Objective
- To understand the concept of Emotional Intelligence and to recognise that it goes beyond just being able to communicate well
- To identify Emotional Intelligence competencies, and discover that it can be learnt and developed
- To develop practical techniques to increase Emotional Intelligence
- To learn to apply the 6 Seconds™ Emotional Intelligence model
- To apply Emotionally Intelligent responses to various day-to-day situations and build better relationships and buy-in for decisions
- To develop practical leadership strategies based in Emotional Intelligence to increase buy-in for decisions at work
Outline
- Understanding Emotions
- What are emotions?
- What drives emotions?
- Can emotions be controlled/managed? - Understanding Emotional Intelligence
- The "common" understanding emotional intelligence
- The actual concept of Emotional Intelligence
o What exactly is it?
o Can it be developed?
o How? - The 6 Seconds Emotional Intelligence model
- What is the 6 SecondsTM Model?
- Why 6 Seconds? - The 8 Competencies
- Understanding the 8 competencies
- Examining each competency and learning how to develop them - The TFA Triangle
- Learning how Thoughts, Feelings & Actions impact each other
- Examining each competency and learning ow to develop them - Tools & Resources
- Developing tools and resources to improve Emotional Intelligence - Other Key Concepts
- Understanding the reaction cycle (and how to prevent escalation)
- Understanding emotional contagion (and using it to your advantage)
- Understanding masks (and knowing when and where they are presented) - Bonus Content - EQ change map
- Overview of how EQ can be used in Change Management
Who should attend
All Levels of Management, People Managers, Team Leaders, Supervisors, HR Professionals, Anyone that works in or leads a team. The program is extremely relevant to, but not limited to, supervisors and managers, especially those with diverse teams to lead.
Methodology
- Presentation
- Group Activities
- Exercises
- Discussion
- Self-evaluation and Introspection
The workshop will utilize active learning strategies (slides, videos, activities, individual reflection, small and large group interactions).
- Group Activities
- Exercises
- Discussion
- Self-evaluation and Introspection
The workshop will utilize active learning strategies (slides, videos, activities, individual reflection, small and large group interactions).
Testimonials
Excellent trainer! Good and insightful discussion within trainer and all the participants.
National Environment Agency
The trainer is very engaging and knowledgeable.
National Healthcare Group Polyclinics
National Environment Agency
The trainer is very engaging and knowledgeable.
National Healthcare Group Polyclinics
Profile of Sean O'Hara
Mr. O'Hara is currently the principal trainer and principal consultant in local company. Previously, he was the consultant Group General Manager for listed company and vice president at local education Institution and training program manager to manage multi-million dollar training program. He was also engaged to conduct corporate training and share his best practices which were implemented worldwide. He also conducted training on cross-cultural management within the Pacific area and the United States and was even invited to train students from Europe and Africa.
He has developed and delivered programs on Cross-Cultural Management and conducted corporate training for the Ministry of Defence's (MINDEF), the Singapore General Hospital and a Singapore retail giant, Club 21 and etc, covering the areas of culture, EQ, communication and change management. He has also conducted train-the-trainer sessions in Design Thinking.
He currently also lectures at the Curtin University Campus in Singapore, Victoria University (VU), Australia as an adjunct lecturer for Bachelor's and Master's degree programs. He focuses on management subjects and social psychology, which he leverages on when training managerial staff.
As a former regular Army Officer and Sword winner in the SAF he has always held leadership positions. He has a Master's degree in International Relations awarded by the prestigious Fletcher School of Law and Diplomacy (Tufts University) as well as a Bachelor's degree in Management (with honours) awarded by the London School of Economics and Political Science (University of London). He also has an Advanced Certificate in Training and Assessment (ACTA) and is a certified "6 Seconds" (TM) EQ practitioner & coach as a well as a certified trainer in the Enneagram Personality Spectrum. He is also a certified Marshall Goldsmith Stakeholder Centred Coach.
