| Event Profile | |
| Class/ Online | Classroom |
| Date | July 16, 2024 |
| Time | 9.00am to 5.00pm |
| Venue | Holiday Inn Singapore Orchard City Centre 11 Cavenagh Road Singapore 229616 |
| Fee | 9% GST will apply SGD 520.003 & above: SGD480.00 each For Member SGD 494 3 & above: SGD456 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Trainer | |
| Activity | |
- An Introductory Guide to Crafting Effective Emails
This course delves into the techniques of effective email communication, a crucial skill in our digital age. Participants will embark on a journey to understand the real intent behind powerful emails and the goals they aim to achieve.
As we navigate the course, attendees will be introduced to hands-on techniques that empower them to write emails that are clear, succinct, and deeply resonate with their audience. Practicality is at the heart of our teachings; hence, learners will engage in real-world scenarios, enabling them to grasp and apply email writing best practices in their day-to-day interactions.
Whether communicating within an organization or reaching out externally, this course ensures that every participant emerges with the ability to craft compelling emails that not only deliver their message efficiently but also engage and inspire their readers to take action.
This course delves into the techniques of effective email communication, a crucial skill in our digital age. Participants will embark on a journey to understand the real intent behind powerful emails and the goals they aim to achieve.
As we navigate the course, attendees will be introduced to hands-on techniques that empower them to write emails that are clear, succinct, and deeply resonate with their audience. Practicality is at the heart of our teachings; hence, learners will engage in real-world scenarios, enabling them to grasp and apply email writing best practices in their day-to-day interactions.
Whether communicating within an organization or reaching out externally, this course ensures that every participant emerges with the ability to craft compelling emails that not only deliver their message efficiently but also engage and inspire their readers to take action.
Objective
At the end of this course, attendees will thoroughly explore the fundamentals of successful email communication. The aim is to foster a solid comprehension of what makes an email compelling and purpose-driven.
Learners will acquire practical skills for composing emails that are both articulate and impactful, ensuring their correspondence truly engages recipients. Through practical exercises grounded in everyday scenarios, participants will apply best practices to their email writing tasks.
Upon completion, attendees will not only proficiently communicate their ideas but also create emails that educate, and motivate readers to take action.
Learners will acquire practical skills for composing emails that are both articulate and impactful, ensuring their correspondence truly engages recipients. Through practical exercises grounded in everyday scenarios, participants will apply best practices to their email writing tasks.
Upon completion, attendees will not only proficiently communicate their ideas but also create emails that educate, and motivate readers to take action.
Outline
1. Getting Started:
• An overview of what to expect in the course.
• Why mastering email writing is crucial.
• Common pitfalls and oversights in email composition.
2. Thinking About the Reader:
• Who are you writing to?
• What do they want to know?
• Making your email fit the reader.
3. Getting the Subject Line Right:
• Why and how good subject lines help you and your recipient
• Tips for writing subject lines that grab attention
• Common subject line mistakes.
4. Keeping It Short and Clear:
• Why shorter emails are better.
• How to keep your message simple.
• Making sure you're understood.
5. Writing to Persuade:
• How to make your point.
• Tips to make your email persuasive.
• Words to avoid.
6. Polishing Your Email
• Editing and proofreading techniques
• Formatting and layout considerations
• Adding visual elements to enhance impact
• Making sure your Grammar is correct
7. Wrap-Up and Moving Forward:
• A recap of significant insights from the session.
• A roadmap to utilize the acquired knowledge.
• Suggestions and materials for advancing one's email writing prowess.
• An overview of what to expect in the course.
• Why mastering email writing is crucial.
• Common pitfalls and oversights in email composition.
2. Thinking About the Reader:
• Who are you writing to?
• What do they want to know?
• Making your email fit the reader.
3. Getting the Subject Line Right:
• Why and how good subject lines help you and your recipient
• Tips for writing subject lines that grab attention
• Common subject line mistakes.
4. Keeping It Short and Clear:
• Why shorter emails are better.
• How to keep your message simple.
• Making sure you're understood.
5. Writing to Persuade:
• How to make your point.
• Tips to make your email persuasive.
• Words to avoid.
6. Polishing Your Email
• Editing and proofreading techniques
• Formatting and layout considerations
• Adding visual elements to enhance impact
• Making sure your Grammar is correct
7. Wrap-Up and Moving Forward:
• A recap of significant insights from the session.
• A roadmap to utilize the acquired knowledge.
• Suggestions and materials for advancing one's email writing prowess.
Who should attend
This one-day workshop is designed for Executives, Secretaries & Executive Secretaries, Personal Assistants, Admin & Management Support Staff, Supervisors and young professionals who writes email.
Methodology
1. Interactive Discussions: Engage in group discussions to understand common email challenges and share experiences.
2. Real-world Case Studies: Analyze real email examples to pinpoint what works and what doesn't.
3. Hands-on Exercises: Practice drafting emails, ensuring they're clear, concise, and compelling.
4. Feedback Sessions: Receive constructive feedback on your email drafts from peers and the instructor.
5. Role-playing Scenarios: Simulate real-life situations where effective email communication is crucial.
6. Guided Demonstrations: Watch the instructor showcase techniques for crafting impactful emails.
7. Resource Sharing: Access a curated list of tools and references to further hone your email writing skills post-course.
2. Real-world Case Studies: Analyze real email examples to pinpoint what works and what doesn't.
3. Hands-on Exercises: Practice drafting emails, ensuring they're clear, concise, and compelling.
4. Feedback Sessions: Receive constructive feedback on your email drafts from peers and the instructor.
5. Role-playing Scenarios: Simulate real-life situations where effective email communication is crucial.
6. Guided Demonstrations: Watch the instructor showcase techniques for crafting impactful emails.
7. Resource Sharing: Access a curated list of tools and references to further hone your email writing skills post-course.
Testimonial
Trainer knows the subject very well and she is able to relate real issues with email writing. She is also able to focus on helping us understand the importance of removing fluff from emails
Exceptional at addressing numerous doubts and uncertainties I had about email writing.
Demonstrates high energy, professionalism, and extensive knowledge.
The insights gained from the training are directly applicable to my daily job.
Exceptional at addressing numerous doubts and uncertainties I had about email writing.
Demonstrates high energy, professionalism, and extensive knowledge.
The insights gained from the training are directly applicable to my daily job.
Diana Rahman's Profile
Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.
She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.
Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.
She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.
Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Professional Image Presentation, Storytelling, Emotional Intelligence, Email Writing, Business & Social Etiquette, Verbal & Non-Verbal Communication, Resilience Building, Confidence Building, Motivation, Stress Management, Goal-Setting, and Customer/Client Management Skills.
One of her notable achievements includes leading a 10-day boot camp for over 200 staff at La Digue Lodge in Seychelles, where she conducted sessions on team building, customer service excellence, and motivation. In 2012, she was recognized with the Promising Star Trainer award by Celebrate Life Holdings Pte Ltd.
Diana's dynamic presentation style and 'live' demonstrations resonate with diverse audiences from industries such as finance, hospitality, healthcare, and education.
In addition to her corporate training, Diana has been a Memory Trainer since 2012, trained by Alan Yip, founder of Mind Edge and Chief Trainer of the Singapore Memory Team. She teaches skills in memory techniques, goal-setting, study skills, and note-taking, among others.
Diana also leads personal development workshops focused on motivation, confidence building, and self-esteem management for girls' homes and women's prisons. She has facilitated workshops across Seychelles, Malaysia, Cambodia, and Vietnam.
In 2021, Diana co-authored the book Venus Rising: The Phoenix Awakens, sharing her personal story of resilience and championing the rise of women in entrepreneurship. The book became an Amazon #1 bestseller in 2022.
She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.
Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.
She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.
Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Professional Image Presentation, Storytelling, Emotional Intelligence, Email Writing, Business & Social Etiquette, Verbal & Non-Verbal Communication, Resilience Building, Confidence Building, Motivation, Stress Management, Goal-Setting, and Customer/Client Management Skills.
One of her notable achievements includes leading a 10-day boot camp for over 200 staff at La Digue Lodge in Seychelles, where she conducted sessions on team building, customer service excellence, and motivation. In 2012, she was recognized with the Promising Star Trainer award by Celebrate Life Holdings Pte Ltd.
Diana's dynamic presentation style and 'live' demonstrations resonate with diverse audiences from industries such as finance, hospitality, healthcare, and education.
In addition to her corporate training, Diana has been a Memory Trainer since 2012, trained by Alan Yip, founder of Mind Edge and Chief Trainer of the Singapore Memory Team. She teaches skills in memory techniques, goal-setting, study skills, and note-taking, among others.
Diana also leads personal development workshops focused on motivation, confidence building, and self-esteem management for girls' homes and women's prisons. She has facilitated workshops across Seychelles, Malaysia, Cambodia, and Vietnam.
In 2021, Diana co-authored the book Venus Rising: The Phoenix Awakens, sharing her personal story of resilience and championing the rise of women in entrepreneurship. The book became an Amazon #1 bestseller in 2022.
