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Email Writing & Etiquette

Good Business Writing is essential in this today’s dynamic business environment.
However, many corporate professionals are not aware that business writing style has evolved over time, and are still adopting the older form of business writing. This will not only affect the individual’s professional image but the corporation which they are representing as well.

In this workshop, you will learn the techniques, format and delivery in writing better emails and letters. You will also learn to balance your own and your reader’s needs, organise your thoughts clearly and express yourself in a modern business style.

Objective

Upon completion of this workshop, participants will be able to:

1. Organise their thoughts and tailor their writing style to fit their readers’ needs.
2. Learn the technicalities of email and letter writing.
3. Understand the proper etiquette and format in emails and letters.
4. Learn how to improve the readability of email messages and letters.
5. Learn to express effectively.
6. Employ clear and concise writing techniques in emails and letters.
7. Use the right tone and style in writing.

Outline

Introduction

• Understanding the fundamentals of good business writing
• Modern day business writing Vs older form of business writing
• Concise writing

Effective organisation and Planning

• The Five W’s of Planning
• The 4 steps structure to drafting business letters
• Understanding and using tone effectively in writing

Essentials of Emails

• Characteristics of emails
• When to email and when not to
• Ways to improve your email readability
• Guidelines for better structured emails
• Observing proper Email etiquette

Writing Tips and Techniques

• Techniques for responding to difficult letters
• Handling the letter of complaint
• Useful phrases and terms
• Sentence construction style and structure
• Paragraphing styles and rules
• Emphasizing key thoughts with sentence style

Methodology

Testimonials

Certainly learned what I came for! The workshop is excellent! She is really good! Very Friendly! really enjoy the day! Love to know other courses conducted by Ms Caroline.
Nanyang Technological University

The course touched on other relevant parts of email etiquette with real-life experiences, which was very good! The trainer's tone and way of speaking was excellent
V SHIPS ASIA GROUP PTE LTD

The workshop content serves the purpose exactly. Trainer is very engaging and entertaining.
National Council of Social Service

Learned the best practices of emailing. would introduce my staff to attend, Trainer is very good!
Surbana Technologies Pte Ltd

Excellent, class exercise and interaction improved the training result. Interesting trainer who made the subject attractive.
Surbana Technologies Pte Ltd

trainer was amazing!! Very engaging and truly enjoyed the course.

Everything is good. Caroline is an amazing teacher. Very interactive and very knowledgeable.

Profile of Caroline Josephine Dawson

Caroline Josephine Dawson has more than 20 years of invaluable experience as an Editor of lifestyle and technical publications and 17 years teaching business management, environmental and soft-skills communication.

As a former journalist, Caroline’s professional work experience as a Corporate Trainer/Facilitator, Keynote Speaker and Learning & Development Consultant; has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force. As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops.

Her many opportunities in working with the public and private sectors around the world has enhanced her training experience. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business management. Caroline has trained operational, supervisory and managerial staff from various organisations.

She holds a Master of Arts in Mass Communication from NTU (Singapore) and has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram and Lumina Spark/Emotion practitioner and she has administered the tools to top level managers and supervisors on managing their leadership styles and team members. Caroline is now pursuing her Doctorate in Business Administration from the University of Teesside (UK).