Classroom/ Online: Yes/ Yes
Scheduling Date(s):
Note: Please click specific date for detailed venue and course fee etc.
Persuasive Communication
Most of us will experience times when we need to influence and persuade others in order to get them to do things they are not willing to do. Whether we are working in an organisation, managing a child, dealing with customers, colleagues, bosses or members of the public, we cannot always rely on our authority to get others to do what we want them to.
We need to apply persuasive skills in such a way that the other person will do what you want them to do willingly. We need to change our approach to relating with people. In order to be more persuasive and influential in any situation, we need to use all of our communication skills including our visual, vocal and verbal skills. Through active listening, observation and involvement we become more alert and develop empathy for others.
This will help us to achieve greater understanding and make us more persuasive and influential when dealing with people at all levels and situations
We need to apply persuasive skills in such a way that the other person will do what you want them to do willingly. We need to change our approach to relating with people. In order to be more persuasive and influential in any situation, we need to use all of our communication skills including our visual, vocal and verbal skills. Through active listening, observation and involvement we become more alert and develop empathy for others.
This will help us to achieve greater understanding and make us more persuasive and influential when dealing with people at all levels and situations
Objective
By the end of the workshop you will be able to:
- Understand the fundamentals of persuasion and how it is used effectively
- Enhance visual, vocal and verbal communication in order to be more assertive
- Learn how to listen effectively so that you can understand and manage others
- Apply the skills to given situations so as to become more persuasive
Outline
- The difference between persuasion and other forms of influence
- Evaluate your won persuasive skills through questionnaires and discussion
- Understand the difference between Aggressive, passive and assertive reactions
- How interpersonal skills like blending, contribute to personal success
- Task focus and People focus behaviour and how it contributes to conflicts
- The importance of listening to enhance communication
- How to enhance our visual communication, facial expression, mannerism
- Vocal qualities when speaking ie volume, tone and speed in conversations
- How to use influence and be a role model in order to persuade others
- Taking on different roles in order to be more persuasive in difficult situations
- Recognising the persuasive skills of others and learning from such examples
- Prepare your own action plan to become more persuasive in future
Who should attend
Anyone who needs to persuade an individual or group to be more co-operative, to collaborate, to adopt their ideas,to listen to their advice. Those who need to manage teams and get groups to work together. Those who need to convince their customers or bosses. Those who need to manage relationships at home
Methodology
This workshop relies on a variety of techniques to help participants understand the art of persuasion and evaluate their own persuasive skills. Case studies are presented through high impact videos and the trainer will use real life scenarios to share tips on how to be persuasive towards others through the application of communication skills. Role play and individual practice of tone and volume is also applied.
Testimonials
I like the way trainer apply on 'story-telling'. It gives better idea understanding on the course that can be used at my workplace. Materials ( workbook) are easy to understand. Trainer interacted and connected very well with participants.
Pulley Ascent Pte Ltd
Overall the training was good. Mr James is knowledgeable.
Mr. RAJ - BUSINESS OWNER
Nice speaker who shares his life-experiences as examples. Easier to relate.
Cambridge Industrial Trust Management Limited
I have learnt some useful communication skills. The trainer is very engaging.
Singapore Police Force
I learnt the different ways of communicating with different people based on their behaviour. Interesting course!
Singapore Police Force
Decent variety of activities. Trainer is enthusiastic & sincere.
Ngee Ann Polytechnic
Trainer is very knowledgeable and experience. Able to relate many examples to let us understand the concept.
Mapletree Investments Pte Ltd
Learnt about the different behaviour methods used to communicate which I find it useful. Length and location is excellent. Learning materials are excellent. Trainer is very knowledgeable and interactive. Practical for everyday use. Trainer is very interactive and knowledgeable.
Singapore Police Force
James Suresh is a fantastic trainer, His teaching are clear ( Singapore Polytechnic)
Trainer is very knowledgeable and share about his real life experiences and provided example on different scenario. This makes the session lively and interesting.
Pulley Ascent Pte Ltd
Overall the training was good. Mr James is knowledgeable.
Mr. RAJ - BUSINESS OWNER
Nice speaker who shares his life-experiences as examples. Easier to relate.
Cambridge Industrial Trust Management Limited
I have learnt some useful communication skills. The trainer is very engaging.
Singapore Police Force
I learnt the different ways of communicating with different people based on their behaviour. Interesting course!
Singapore Police Force
Decent variety of activities. Trainer is enthusiastic & sincere.
Ngee Ann Polytechnic
Trainer is very knowledgeable and experience. Able to relate many examples to let us understand the concept.
Mapletree Investments Pte Ltd
Learnt about the different behaviour methods used to communicate which I find it useful. Length and location is excellent. Learning materials are excellent. Trainer is very knowledgeable and interactive. Practical for everyday use. Trainer is very interactive and knowledgeable.
Singapore Police Force
James Suresh is a fantastic trainer, His teaching are clear ( Singapore Polytechnic)
Trainer is very knowledgeable and share about his real life experiences and provided example on different scenario. This makes the session lively and interesting.
Profile of James Suresh
James is a multi-talented trainer and best-selling author. He has over 20 years of training experience. The co-creator of Singapore's comic icon 'Mr. Kiasu', James has written comic books and recently wrote and published a best-selling illustrated book on Singapore which has won two awards.
He is an accredited PR practitioner, a certified FISH trainer as well as an EQ Trainer with Six Seconds Inc (USA) an NLP practitioner, a certified teacher with NIE and MOE registered instructor and certified teacher with a certificate in education. James holds a Masters in Communication Management and a Bachelors in Business Administration.
James has been featured on news radio in the 'Positive Business Minutes' series and on Channel News Asia for his role in promoting community cohesion and interaction. He has also been featured in press advertisements promoting the Singapore Kindness movement.
Some of his past and present clients include:
SIA-Engineering, CAAS, Mindef, Ministry of Education, Philips Singapore, Panasonic-Singapore , Penang Skill Development Centre, Capitaland, HDB, SMRT, Warren Golf &Country Club, IRAS, Singapore Police Force, EM Services, Mendaki, OCBC, National University of Singapore, Civil Service College, Ministry of Health, Deloitte Consulting, Deutsche Bank, Uniqema Sdn Bhd, UMW Corporation Sdn Bhd., Taylor's College, B Braun Medical Industries, The Straits Times, Management Development Institute Of Singapore, Medical Imaging Pte Ltd,, Fosroc Ltd - Saudi Arabia., British Petroleum, Keppel, Teradyne - Shanghai. GEC -Philippines, British Education Centre - Jakarta, Mediacorp Singapore, Exxon. Intel-Penang , Mediacorp, Baxter International, Republic of Singapore Navy, Safti - Military Institute, Port of Singapore Authority, Marketing Institute of Singapore and etc.
