Classroom/ Online: Yes/ No
Scheduling Date(s):
Note: Please click specific date for detailed venue and course fee etc.
Dealing with Difficult People, Engaging Hearts and Minds with the Enneagram
This one-day course introduces participants to the practical application of the Enneagram as a tool for understanding and effectively dealing with difficult people in professional and personal settings. Participants will learn to identify Enneagram types, understand the underlying motivations of challenging behaviors, and develop strategies to connect with difficult individuals through their hearts and minds.
Objective
By the end of this course, participants will be able to:
1. Identify the likely Enneagram types of difficult people they encounter
2. Understand the core motivations and fears driving challenging behaviors
3. Adapt their communication style to connect with different difficult personality types
4. Apply de-escalation and conflict resolution strategies based on Enneagram insights
5. Maintain personal boundaries and resilience when dealing with difficult people
6. Develop empathy and more effective relationships with challenging individuals
1. Identify the likely Enneagram types of difficult people they encounter
2. Understand the core motivations and fears driving challenging behaviors
3. Adapt their communication style to connect with different difficult personality types
4. Apply de-escalation and conflict resolution strategies based on Enneagram insights
5. Maintain personal boundaries and resilience when dealing with difficult people
6. Develop empathy and more effective relationships with challenging individuals
Outline
1. Introduction to the Enneagram and Difficult Behaviors
- Brief overview of the Enneagram system
- The nine personality types and their challenging aspects
- Common difficult behaviors in the workplace
2. Identifying Difficult People's Enneagram Types
- Key characteristics of each type when under stress
- Recognizing defensive behaviors and coping mechanisms
- Quick assessment techniques for challenging situations
3. Understanding Hearts and Minds: Motivations and Fears
- Exploring core motivations and fears of each Enneagram type
- How these drive difficult behaviors
- Empathy-building exercises
4. Strategies for Dealing with Difficult People
- Type-specific approaches to de-escalation and conflict resolution
- Communication techniques to bypass defensiveness
- Practice scenarios and role-playing with challenging personalities
5. Building Resilience and Maintaining Boundaries
- Self-care strategies when dealing with difficult people
- Setting and maintaining healthy boundaries
- Leveraging your own Enneagram type strengths in challenging interactions
6. Application and Action Planning
- Personal reflection on challenging relationships
- Developing strategies for improved interactions with difficult individuals
- Creating an action plan for immediate implementation
- Brief overview of the Enneagram system
- The nine personality types and their challenging aspects
- Common difficult behaviors in the workplace
2. Identifying Difficult People's Enneagram Types
- Key characteristics of each type when under stress
- Recognizing defensive behaviors and coping mechanisms
- Quick assessment techniques for challenging situations
3. Understanding Hearts and Minds: Motivations and Fears
- Exploring core motivations and fears of each Enneagram type
- How these drive difficult behaviors
- Empathy-building exercises
4. Strategies for Dealing with Difficult People
- Type-specific approaches to de-escalation and conflict resolution
- Communication techniques to bypass defensiveness
- Practice scenarios and role-playing with challenging personalities
5. Building Resilience and Maintaining Boundaries
- Self-care strategies when dealing with difficult people
- Setting and maintaining healthy boundaries
- Leveraging your own Enneagram type strengths in challenging interactions
6. Application and Action Planning
- Personal reflection on challenging relationships
- Developing strategies for improved interactions with difficult individuals
- Creating an action plan for immediate implementation
Who should attend
This course is designed for:
- Managers and team leaders dealing with challenging team dynamics
- HR professionals handling interpersonal conflicts
- Customer service representatives managing difficult clients
- Anyone seeking to improve their ability to work with difficult people
- Managers and team leaders dealing with challenging team dynamics
- HR professionals handling interpersonal conflicts
- Customer service representatives managing difficult clients
- Anyone seeking to improve their ability to work with difficult people
Methodology
The course will employ a variety of teaching methods to ensure engagement and retention:
1. Interactive lectures with real-life case studies
2. Small group discussions and problem-solving exercises
3. Role-playing scenarios to practice dealing with difficult personalities
4. Guided visualization and empathy-building exercises
5. Personal reflection and journaling
6. Q&A sessions to address specific challenging relationship issues
1. AI-Simulated Difficult Personality Interactions
- Engage with AI personas representing various difficult Enneagram types
- Practice identifying personalities and applying de-escalation techniques in simulated workplace conflicts
2. Real-time AI Feedback
- Receive immediate analysis of conflict resolution and communication strategies
3. Adaptive Challenges
- Face increasingly complex AI-generated difficult personality scenarios as skills improve
1. Interactive lectures with real-life case studies
2. Small group discussions and problem-solving exercises
3. Role-playing scenarios to practice dealing with difficult personalities
4. Guided visualization and empathy-building exercises
5. Personal reflection and journaling
6. Q&A sessions to address specific challenging relationship issues
1. AI-Simulated Difficult Personality Interactions
- Engage with AI personas representing various difficult Enneagram types
- Practice identifying personalities and applying de-escalation techniques in simulated workplace conflicts
2. Real-time AI Feedback
- Receive immediate analysis of conflict resolution and communication strategies
3. Adaptive Challenges
- Face increasingly complex AI-generated difficult personality scenarios as skills improve
Profile of Andrew Chow
Andrew Chow is known to be pragmatic, visionary, competitive, intuitive, and giving. He specialises in the Enneagram because he is passionate about unlocking a person's potential.
While Andrew is also a successful social media and public relations strategist, entrepreneur, and speaker based in Singapore, he is also the best-selling author of a top-rated series of books: Social Media 247, Public Relations 247, and Personal Branding 247
As a global speaker, Andrew has conducted talks in more than 15 countries and was listed as one of the Top 10 Most Influential Speakers in Singapore in 2013 by the Singapore Business Review. He served as the president of the Asia Professional Speakers Singapore and was conferred the coveted Spirit of Service Award by APSS. His talks cover topics ranging from personal branding, digital marketing, and Enneagram profiling to public relations.
Andrew Chow is innovative and forward-thinking in the realm of Generative AI. He combines his pragmatic vision, intuitive insights, and generosity. His profound enthusiasm for Generative AI has catalyzed the development of over 700 applications, significantly enhancing workflow and productivity and introducing cutting-edge interactive games and training materials.
