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Mastering Active Listening: A Key to Effective Leadership

Active listening is a cornerstone of effective leadership, yet it’s often overlooked.

Imagine a leader who consistently interrupts or dismisses their team's input; this can lead to misunderstandings, decreased morale, and unresolved conflicts.

In this one-day workshop, participants will learn how to avoid these pitfalls by developing strong active listening skills. Through practical techniques, real-world scenarios, and interactive exercises, leaders will enhance their ability to listen empathetically, respond thoughtfully, and build trust within their teams.

Mastering active listening will empower participants to lead with greater insight and drive positive, collaborative outcomes.

Objective

Outline

1. Introduction to Active Listening

• The Role of Active Listening in Leadership
• Benefits of Active Listening for Teams and Organizations
• Common Barriers to Effective Listening

2. The Principles of Active Listening

• Components of Active Listening: Attention, Understanding, and Response
• Verbal and Non-verbal Cues in Active Listening
• Listening with Empathy and Without Judgment

3. Active Listening Techniques

• Paraphrasing and Summarizing to Ensure Understanding
• Asking Open-Ended Questions to Encourage Dialogue
• Reflecting Emotions to Build Rapport

4. Overcoming Listening Barriers

• Identifying and Addressing Personal Listening Biases
• Managing Distractions and Maintaining Focus
• Techniques for Handling Emotional and Difficult Conversations

5. Practical Application of Active Listening

• Role-Playing Scenarios: Practicing Active Listening in Leadership Situations
• Group Discussions: Sharing Experiences and Best Practices
• Case Studies: Analyzing Examples of Effective and Ineffective Listening

6. Active Listening in Conflict Resolution

• Using Active Listening to De-escalate Tensions
• Encouraging Open Communication in Conflicts
• Transforming Conflicts into Collaborative Solutions

7. Building a Culture of Listening

• Encouraging Active Listening within Teams
• Leading by Example: Demonstrating Listening Skills as a Leader
• Creating an Environment Where Everyone Feels Heard

8. Developing a Personal Action Plan

• Self-Assessment: Evaluating Your Listening Skills
• Setting Goals for Ongoing Improvement
• Implementing Active Listening Strategies in the Workplace

Who should attend

Methodology

Profile of Diana Rahman

Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.

She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.

Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.

She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.

Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Professional Image Presentation, Storytelling, Emotional Intelligence, Email Writing, Business & Social Etiquette, Verbal & Non-Verbal Communication, Resilience Building, Confidence Building, Motivation, Stress Management, Goal-Setting, and Customer/Client Management Skills.

One of her notable achievements includes leading a 10-day boot camp for over 200 staff at La Digue Lodge in Seychelles, where she conducted sessions on team building, customer service excellence, and motivation. In 2012, she was recognized with the Promising Star Trainer award by Celebrate Life Holdings Pte Ltd.

Diana's dynamic presentation style and 'live' demonstrations resonate with diverse audiences from industries such as finance, hospitality, healthcare, and education.

In addition to her corporate training, Diana has been a Memory Trainer since 2012, trained by Alan Yip, founder of Mind Edge and Chief Trainer of the Singapore Memory Team. She teaches skills in memory techniques, goal-setting, study skills, and note-taking, among others.

Diana also leads personal development workshops focused on motivation, confidence building, and self-esteem management for girls' homes and women's prisons. She has facilitated workshops across Seychelles, Malaysia, Cambodia, and Vietnam.

In 2021, Diana co-authored the book Venus Rising: The Phoenix Awakens, sharing her personal story of resilience and championing the rise of women in entrepreneurship. The book became an Amazon #1 bestseller in 2022.