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Active Listening Mastery for Thought Leaders

Listening is one of the most underrated skills in the world that every human being needs to learn.

As a thought leader, you understand the importance of effective communication in conveying your ideas and influencing others. However, communication is a two-way process, and listening is just as crucial as speaking. In fact, the ability to listen actively and attentively is a hallmark of great leaders.

Listening skill is the art of fully understanding what someone is saying. It involves not only paying attention to the words spoken but also the unspoken such as tonality, body language, facial expressions, and underlying emotions. In short, active listening involves the senses where you listen from the ears, the eyes, and the heart.

Effective listening can also help you better formulate your thoughts and ideas. When you take the time to truly listen to others, you can gain valuable insights and perspectives that you may have otherwise missed.

Overall, listening is a critical skill for thought leaders who want to make a meaningful impact. This workshop will help you better understand the needs, concerns, and perspectives of those around you, building trust and fostering deeper relationships. When you become a great listener, it will eventually set you up for success as a more effective communicator and thought leader in your field.

Objective

At the end of this highly-interactive workshop, you will learn to:

• understand the qualities of a good listener and how these qualities make you a better leader.
• recognise the 11 common listening barriers most people make during a conversation.
• realise why most people fail at listening.
• differentiate the 3 types of listening.
• master the art of active listening where no one ever tells you.
• discover the key fundamentals of a great listener.
• understand why reacting vs responding can impact the outcome of how you listen.
• adopt the 5 techniques in responding to anyone at any time.
• unleash the power of questioning using the C.A.P.A method.
• read people by observing the non-verbal cues that instantly make you a great listener.
• understand why empathic listening is the key to successful leadership and establishing yourself as a thought leader.
• avoid the 3 most dangerous words that can stop you from becoming a better listener.
• focus on the 3 aspects of empathic listening with the intent to understand, not to reply.

Outline

Cultivating a listening mindset for thought leaders

• Qualities of a good listener which can impact you as a thought leader
• The 11 common listening barriers that most leaders make during a conversation
• Experiencing the differences between being listened to and not being listened

Self-awareness in listening

• 7 top reasons why most people fail at listening
• 3 types of listening
• Differences between listening and hearing
• The art of active listening
• The 3 needs of human desires
• The key fundamentals of a great listener

Listen from the Ears (Verbal Cues)

• Differences between reacting vs responding in listening
• 5 Techniques in responding
• The power of questioning using C.A.P.A method

Listen from the Eyes (Non-verbal Cues)

• Reading body gestures
• Reading facial expressions
• Seeing the expressed emotions via tonality

Listen from the Heart (Empathy)

• The key difference between listening with Empathy vs Sympathy
• Definition and the sole purpose of Empathic Listening
• Avoid the 3 most dangerous words in Empathic Listening
• 3 key aspects to focus on Empathic Listening

Who should attend

Leaders, Managers, Supervisors and Entrepreneurs who are inspired to be a thought leader by building trust and fostering deeper relationships with people through the power of active listening.

Methodology

Profile of Gallen Lam

Transformation Coach | Adult Educator | ACLP Certified | Marketing Consultant

Gallen has over a decade of experience in the non-profit sector focusing on training & development, coaching, mentoring, marketing and events. He is a certified coach practitioner who listens to understand and is passionate about making a difference in people’s lives.

Being an adult educator, Gallen also enjoys teaching and is driven by a mission to impact people from all walks of life.

From Gallen’s vast experience, he has worked in various roles and impacted thousands of
people’s lives as follows:

• Mentored over >150+ fresh graduates to dive deep into their development in industrial relations knowledge.
• Helped >3000+ professionals from all walks of life to become a better version of themselves through upskilling and preparing them for the future workforce.
• Coached >250+ professionals to help them in their leadership, personal and career development.
• Volunteered as a mentor in a social enterprise to coach young aspiring leaders from different industries to help them in their leadership journey.

Gallen is a strong advocate of personal development where he reinvented himself from time to time from being a marketer to currently as a transformation coach and an adult educator. He believes that living life with purpose gives him meaning and the reason for his existence.

Besides, Gallen graduated with a Business Management Degree where he developed a strong business acumen over the years to help small businesses optimising their client acquisition, ascension and retention strategy.

Gallen also enjoys creating valuable content where he has his own YouTube Channel to talk about coaching, leadership, mindset and marketing topics. Prior as a content creator on LinkedIn, Gallen‘s content has also gained over 67,720 views, 1399 likes and 675 comments on 135 LinkedIn posts published in 2021.

As someone who witnesses his own transformation, Gallen believes everyone has the potential to achieve breakthroughs in their lives as long they have the right mindset, attitude and skillset to learn and grow.