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Negotiation Skills For Handling Difficult People

Negotiation Skills For Handling Difficult People is a dynamic and practical two-day corporate training program designed to equip participants with essential negotiation skills to effectively manage difficult people in professional settings. Difficult people can pose challenges in the workplace, from demanding clients to confrontational colleagues, and the ability to negotiate and handle such situations with finesse is critical for success.

This course will provide participants with comprehensive training on the fundamental principles of negotiation, including strategies, techniques, and best practices for managing difficult people in various workplace scenarios. Through interactive discussions, real-life case studies, role-plays, and practical exercises, participants will learn how to develop a strategic approach to negotiation, manage emotions, build rapport, and influence outcomes. They will also gain insights on how to adapt their negotiation style to different personalities, assess and manage conflicts, and find win-win solutions.

Led by experienced facilitators, this course will provide a safe and supportive learning environment for participants to practice their negotiation skills and receive feedback for continuous improvement. With a focus on practical application, participants will leave the training program with a toolkit of negotiation techniques that can be immediately applied in real-world situations, empowering them to confidently handle difficult people and achieve positive outcomes.

Outline

I. Introduction to Negotiation Skills

• Understanding the importance of negotiation skills in handling difficult people
• Identifying common challenges in negotiating with difficult people
• Exploring the principles and fundamentals of effective negotiation

II. Strategies for Managing Difficult People

• Developing a strategic approach to negotiation
• Identifying different negotiation styles and when to use them
• Building rapport and establishing trust with difficult people
• Managing emotions in negotiation and maintaining professionalism

III. Techniques for Influencing Outcomes

• Understanding the power of persuasion and influence in negotiation
• Applying effective communication skills in difficult situations
• Leveraging negotiation tactics to achieve desired outcomes
• Overcoming objections and dealing with resistance

IV. Adapting to Different Personalities

• Assessing the personality styles of difficult people
• Tailoring negotiation approaches to different personalities
• Managing difficult behaviors and defusing tense situations
• Building constructive relationships with difficult people

V. Conflict Resolution and Win-Win Solutions

• Understanding the nature of conflicts in negotiation
• Managing and resolving conflicts in a constructive manner
• Applying principled negotiation techniques for win-win outcomes
• Finding creative solutions to challenging situations

VI. Practical Application and Role-Plays

• Applying negotiation skills through role-plays and simulations
• Receiving feedback and guidance for improvement
• Reflecting on real-life case studies and applying learned concepts
• Developing an action plan for applying negotiation skills in the workplace

VII. Conclusion and Summary

• Recap of key concepts and techniques learned
• Review of action plans for application in the workplace
• Q&A session and addressing participant concerns
• Closing remarks and course evaluation

The course outline can be customized to suit the specific needs and requirements of the corporate training program.

Who should attend

Profile of Dr. Tan Kwan Hong

Kwan Hong is a renowned expert in the field of negotiation and persuasion, with a diverse background as a university professor, award-winning speaker, national public speaking champion, and management consultant. With over 15 years of experience in the field, Kwan Hong brings a wealth of knowledge and expertise to his engagements, providing practical and strategic insights to individuals and organizations looking to enhance their negotiation and persuasion skills for greater success.

Kwan Hong's academic credentials are exemplary, with multiple doctoral degrees in organizational development, human resource management, and business management. As a university professor, he has dedicated himself to researching and teaching the latest best practices in negotiation and persuasion, staying at the forefront of the field's evolving landscape. His academic expertise and research-driven approach provide a solid foundation for his practical insights and recommendations.

As an award-winning speaker and national public speaking champion, Kwan Hong is known for his captivating and dynamic presentations that leave a lasting impact. He has delivered keynote speeches at prestigious conferences and seminars, earning him recognition for his ability to communicate complex concepts in a compelling and relatable manner. Kwan Hong's speaking style is engaging, interactive, and tailored to the needs of his audience, making his presentations informative, enjoyable, and actionable.

As a management consultant, Kwan Hong has worked with trained negotiators and sales vice-presidents, providing expert advice and guidance on negotiation and persuasion strategies. His practical and strategic approach to consulting has helped numerous individuals and organizations improve their negotiation skills, close deals, and achieve their desired outcomes. Kwan Hong's consulting style is results-oriented, collaborative, and focused on delivering measurable and impactful outcomes.

Kwan Hong's deep expertise in negotiation and persuasion is complemented by his engaging personality and strong interpersonal skills. He is known for his ability to connect with people at all levels, from frontline employees to C-suite executives, and build relationships based on trust and respect. His approachable and personable demeanor makes him an ideal partner for individuals and organizations looking to enhance their negotiation and persuasion skills in a supportive and inclusive environment.

In summary, Kwan Hong is a highly experienced and knowledgeable expert in negotiation and persuasion, with a strong academic background, award-winning speaking skills, and a proven track record as a management consultant. His engaging style, practical insights, and collaborative approach make him a sought-after speaker, trainer, and consultant for individuals and organizations looking to enhance their negotiation and persuasion skills for greater success.