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Cross Cultural Management

As a globalised city, companies are increasingly having greater diversity in their workplace. In building an inclusive and diversified workplace, managers and leaders will have to recognize the impact of cultural differences on work relations, communication, and interpersonal relationships.

This workshop helps to increase participants’ self-awareness of their cultural orientations, communication styles and the impact on the way they work, manage and lead. Hence, this allows participants to better manage these differences effectively to optimize communication, collaboration and results.

Objective

At the end of this workshop, the participants will walk away with:

1. Appreciation and leverage on cultural diversity to strengthen work relations and rapport to achieve effective performance as a multicultural team
2. Recognising the impact of cultural differences on work practices, communication and interpersonal relationships
3. Enhanced self-awareness of strengths and potential challenges while working and communicating cross culturally
4. Strategies to anticipate, recognise and manage cultural differences
5. Adaption to bridge gaps from diversity
6. Understanding some best practices in work and communication with all stakeholders

Outline

Who should attend

Managers, Leaders, and Heads of Department with cross cultural teams

Methodology

Interactive Presentation with facilitated discussions, skill practice, discussion and feedback, and action planning.

Profile of Robin Liu

Robin is passionate in assisting his coachees to gain clarity and self-awareness, setting up goals, drawing up action plans, setting accountability for them to take action on the plans, and creating routines and new habits that will sustain the momentum and motivation in taking responsibility for their own life.

With over 20 years of corporate experience, he has accumulated valuable insights and know-hows into the different workings, systems and culture of public, private and non-profit organizations. Robin has held different roles in operations, strategic planning, marketing, people and project management, change and crisis management, coaching and training, mainly in industries of healthcare, cultural and arts as well as voluntary welfare organizations.

He is trained and certified in Business Continuity Management and has expertise in operations, strategic planning, marketing, people and project management, change and crisis management, coaching, and training. Robin is skilled in drawing out and leveraging on the strengths of his team and clients to increase their effectiveness and performance.

Robin holds a Masters in Industrial and Organizational Psychology and Human Resources Management from the City University of New York, Baruch College in United States. He also has a Master’s in Business Administration from the University of Hull, Business School, United Kingdom. He holds an Advance Certificate in Training and Assessment (ACTA). Robin is fluent in both English and Mandarin.

Some of Robin’s clients are People’s Association, Rakuten, Changi Travel Service Pte Ltd, Crestar Enterprise Pte Ltd, CHC Construction Pte Ltd, TopAir Engineering Pte Ltd, Yuen Law LLC and etc. He has helped these organisations and individuals achieve their goals through training, facilitation and coaching in order they can unleash their potentials.

Certifications
• DISC Certified Practitioner by Assessment 24 x7
• Certified Hogan Assessment User
• Certified Workplace Resilience Trainer
• Certified Positive Psychology Coach
• Registered Corporate Coach, WABC
• Authorised YB12 Corporate Coach
• Associate Member, Business Continuity Institute, UK
• Registered Yoga Teacher (200 Hours), Yoga Alliance
• ACTA Certified