New user? Register as member

Having Difficult Conversation with Ease

The workshop aims to enhance your confidence in engaging a challenging conversation providing negative feedbacks or news. The workshop will explore the dynamics in communication through the lens of Transactional Analysis, while giving you a system in planning how to have such a conversation. You will get to learn and practice different strategies to carrying and having a courageous conversation that will improve your confidence, clarity, and effectiveness in providing negative feedback or news.

This workshop will help the participants to be more effective during difficult conversation by overcoming external and internal barriers; understand the process, planning and preparation in conducting difficult conversations; utilise a step-by-step difficult conversations framework; build acceptance and rapport; manage difficult and emotional reactions; identifying common ground and agreement; and maintaining relationships even after addressing tough issues.

Objective

At the end of this workshop, the participants will walk away with:

1. Understand what difficult conversation and courageous conversation is
2. Understand the concept of Transactional Analysis
3. Understand the process, planning and preparation in conducting difficult conversations
4. Utilise a step-by-step in planning for difficult conversations and various frameworks for engaging in difficult conversations
5. Identify common ground and agreement, maintaining relationships even after addressing tough issues
6. Managing Conflicts effectively
7. Manage difficult and emotional reactions through a Mindful Conversation

Outline

Who should attend

Managers, Supervisors, and Front-line Staff

Methodology

Interactive Presentation with facilitated discussions, role play, skill practice, discussion and feedback, and action planning.

Profile of Robin Liu

Robin is passionate in assisting his coachees to gain clarity and self-awareness, setting up goals, drawing up action plans, setting accountability for them to take action on the plans, and creating routines and new habits that will sustain the momentum and motivation in taking responsibility for their own life.

With over 20 years of corporate experience, he has accumulated valuable insights and know-hows into the different workings, systems and culture of public, private and non-profit organizations. Robin has held different roles in operations, strategic planning, marketing, people and project management, change and crisis management, coaching and training, mainly in industries of healthcare, cultural and arts as well as voluntary welfare organizations.

He is trained and certified in Business Continuity Management and has expertise in operations, strategic planning, marketing, people and project management, change and crisis management, coaching, and training. Robin is skilled in drawing out and leveraging on the strengths of his team and clients to increase their effectiveness and performance.

Robin holds a Masters in Industrial and Organizational Psychology and Human Resources Management from the City University of New York, Baruch College in United States. He also has a Master’s in Business Administration from the University of Hull, Business School, United Kingdom. He holds an Advance Certificate in Training and Assessment (ACTA). Robin is fluent in both English and Mandarin.

Some of Robin’s clients are People’s Association, Rakuten, Changi Travel Service Pte Ltd, Crestar Enterprise Pte Ltd, CHC Construction Pte Ltd, TopAir Engineering Pte Ltd, Yuen Law LLC and etc. He has helped these organisations and individuals achieve their goals through training, facilitation and coaching in order they can unleash their potentials.

Certifications
• DISC Certified Practitioner by Assessment 24 x7
• Certified Hogan Assessment User
• Certified Workplace Resilience Trainer
• Certified Positive Psychology Coach
• Registered Corporate Coach, WABC
• Authorised YB12 Corporate Coach
• Associate Member, Business Continuity Institute, UK
• Registered Yoga Teacher (200 Hours), Yoga Alliance
• ACTA Certified