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Sharpen Your Thinking and Make Smarter Decision - Problem Solving and Decision Making Management Tools

Problem solving and decision making skills are critical assets in any workplace. Every successful executive will need to find solutions, manage resources, spark creativity and confidently make the right decisions in their day to day work.

In this 2-day interactive workshop, participants will learn the tools, techniques and skills on how to manage resources, solving problems and making decision effectively. You will become a master problem solver and a confident decision maker.

Objective

At the end of the 2-day workshop, participants are able to:

• Develop skills in using both creative and logical problem solving and decision-making tools & techniques
• Learn to apply various basic problem solving and decision-making tools
• Understand the Problem solving process
• Apply the PDCA cycle in a project
• Use problem solving and decision-making tools & techniques for ideas generation

Outline

Module 1：

• Introduction to problem solving and decision making
• Group Problem Solving
  • Systematic Approach to Group Problem Solving using the PDCA Cycle
• Focus on the problem
  • Define & Analyze a Problem (tools use)
  • Decision Matrix
  • Paired Comparison
  • Data Collection/Check Sheet
  • Flow Charting
• Formative Exercise carried out using the given case study after each session to assess understanding & ability to apply it.

Module 2

• Find the true cause
• Describe, determine root cause(s) (tools use)
• Cause & Effect Diagram
• Cause Relation Diagram
• 5WHYs method
• Pareto Diagram
• Graphs
• Formative Exercise carried out using the given case study after each session to assess understanding & ability to apply it.
• Develop Actions
• Idea Generation for Best Solutions (tools use)
• Brainstorming
• Formative Exercise carried out using the given case study after each session to assess understanding & ability to apply it

Module 3

• Make Effective Decision & Failure Prevention
• Force Field Analysis
• ADI (Advantage; Disadvantage & Interesting)
• Tree Related Diagram
• Formative Exercise carried out using the given case study after each session to assess understanding & ability to apply it

Module 4

• Integrated learning & Plan for action
• A Round –up of the PDCA & tools used

Who should attend

Managers and supervisors who want to enhance their work performance and marketability with problem solving and decision making tools and techniques

Methodology

Interactive activities, group discussion, mini lectures, hands on exercises on how to apply the basic tools.

Profile of Raymond Yap

- Master in Education and Training, University of Southern Queensland
- Practicing Management Consultant
- Certified TetraMap® Facilitator
- Certified Neuro-Linguisitics Programming
- Master Practitioner
- Certified Executive Coach

Raymond has served in the Republic of Singapore Air Force (RSAF) for 27 years. Some of the significant appointments he held include Battalion Commander, Brigade Operations Officer, Staff Officer in Ministry of Defence (MINDEF), Wing Commander and Deputy Commander of the Air Force School (AFS).

His vast experience with the RSAF covers the areas of operations, training, human resource planning and management, budget control and strategic planning. These experiences set the foundation for him to becoming an active, experienced and professional trainer, consultant and executive coach.

Raymond is a qualified Practicing Management Consultant (PMC). He has served as the MINDEF Excellence Award (MES) Assessor and involved in preparing 4 units from the Singapore Armed Force (SAF) to prepare the Service Excellence Niche Standard certification.

Additionally, he had many exposures to the Singapore Quality Class (SQC) consulting projects. As PMC, he is able to provide his Business Excellence consulting services to companies in Singapore.

Raymond is an experienced certified Executive Coach and has served as Executive Coach for SAF since Nov 2007. He has since then coached more than 50 senior officers and corporate leaders.

Raymond is certified as qualified coach with Stolmack Group Pte Ltd (Australia), University of Lancaster (UK) and Erickson Coaching International (Canada).

Raymond Yap is also an established Master TetraMap®️ Facilitator certified by Yoshimi and Jon Brett, founders of the TetraMap®️. He is also a certified facilitator for Points of You®️, MBTI and SDI profiling tools. Lastly, he is a certified Neuro-Linguistics Programming (NLP) Master Practitioner.