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The Situation-Behavior-Impact (SBI) Workshop

In this course, participants will learn how to implement the Situation-Behavior-Impact workshop in their day-to-day work, and how this model can shape organizational culture.

Outline

Specifically, participants in this workshop will learn:
1. The basics of the SBI Model
2. How to use the SBI Model for conveying feedback
3. How to use the SBI Model for building conversations
4. How to use the SBI Model to articulate complex situations
5. Common mistakes in using the SBI Model
6. Combining SBI Models with other communication-centric models
7. Combining SBI Models with Situational Leadership concepts
8. Understanding how individual personality analysis can be combined with the SBI
Model for greater results
9. Using the SBI Model for organizational development and cultural transformation
10. Using the SBI Model for self-leadership and meta-cognition to improve personal
decision-making skills
11. Using the SBI Model for small team leadership to improve team decision-making skills
12. Aligning the SBI Model with personal intentions; capturing personal intentions with
the SBI Model
13. Vocabulary of the SBI Model: Using words succinctly when using the SBI Model
14. Using the SBI Model for Persuasion and Influence
15. Combining the SBI Model with different feedback strategies so that the receiver will
be more willing to accept the feedback
16. Case studies to implement the SBI Model

Who should attend

Corporate leaders, managers, professionals, executives, supervisors, and anyone with a leadership and management function, and people who want to :

1. Learn a lifelong skill
2. Read people better
3. Become an effective leader and manager
4. Improve communication skills
5. Enhance performance in the workplace
6. Avoid pitfalls posed by liars
7. Protect oneself from liars

Methodology

The workshop will also be conducted in an interactive manner, infused with practical exercises, and embedded in spiral learning curriculum design methodology and in-class social learning systems. This allows for maximum engagement with students throughout the lesson.

Modes of instruction include:

1. Case Studies
2. Discussions
3. Facilitations
4. Role-Plays
5. Fun Quizzes
6. Pair Work
7. Group Work
8. Stimulative Games

Profile of Dr. Tan Kwan Hong

• International Speaker to 420,000+ People from 800+ Organizations in 40+ Countries
• Singapore Champion Public Speaker For 2017, 2-Time Singapore First Runner-Up
• PhD, MSc (Finance), MSc (HR), M.Ed., MMTM, MIT, MPM, PGDBA, GDTD, SDBA, BSc. (Economics), Distinguished Toastmaster (DTM)
• ACTA Certified, MOE accredited, Google Certified Educator, Microsoft Education Expert Award Winner

Kwan Hong is passionate in helping professionals attain mastery in public speaking, personal peak performance and career growth. His highly rated workshops include: public speaking, business negotiation, interview skills, resume and cover letter writing, essential business etiquette, and finding your career passion.

With 12 years of training experience, Kwan Hong has personally conducted workshops or given speeches to over 200,000 people, 550 organizations and schools, in 15 countries. His clients include A*Star, AIA Singapore, AON Singapore, Alexandra Health, Citibank, DSTA, Ministry of Education (Singapore), Ministry of Foreign Affairs (Vietnam), Land Transport Authority (LTA), Halogen Foundation, People’s Association, Wimberly Allison Tong & Goo (WATG), and the Young Men’s Christian Association.

Kwan Hong has been hired by organisations to coach their C-Suite Executives, Vice-Presidents, and Directors. He has also conducted group and individual coaching sessions for sales executives, negotiators, spokespersons, media relations executives and young professionals. Kwan Hong has also trained participants for international debate and public speaking competitions.

In 2017, Kwan Hong came out tops over 5000 contestants to become the Singapore Public Speaking Champion, awarded by Toastmasters International. He was ranked 2nd in Singapore for the Evaluation Speech Contest in 2016 and 2017. He was ranked top 7 in Singapore and Thailand in 2013. He was also awarded the Distinguished Toastmasters (DTM) title, the greatest honour that can be earned by a member of Toastmasters International, achieved by less than 1% out of 350,000+ members globally.

Kwan Hong has a PhD, 3 Masters degrees, and 3 Graduate Diplomas. He is also certified in high performance tools, such as Strong Interest Inventory, DISC, Enneagram, NLP, and Transformation Coaching.