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Apply Strategic and Creative Thinking to Handle Work Challenges

“Are we facing more challenges in today’s rapidly changing environment?”

Today's business environment is getting more competitive, and customers are getting more demanding.

We need to apply critical thinking to evaluate our current workflow and use creative thinking to enhance our products/services.

The focus of this workshop is to equip participants to build a growth mindset, improve work productivity and brainstorm new ways to increase value-add at work.

Objective

During the workshop, participants will:

• Learn techniques to build growth mindset to seize the opportunities
• Identify one’s value-add using personal value-add map
• Identify work inefficiency and devise new approaches to improve productivity
• Use creativity techniques to brainstorm new ways of increasing value-add at work

Outline

1. Are You Restricted By Your Old Thinking Model?

• Importance of enhancing our thinking model to thrive in today’s competitive environment
• Learn from case studies of successful companies that enhances their service offerings

2. Apply Strategic Thinking To Improve Your Work

• Map out your daily work and identify your bottlenecks and challenges
• Apply strategic thinking to improve your value-add at work

3. Adopt Internal/External Customer’s Perspective

• View your current processes from customer’s perspective
• Identify their needs and pain points during interaction

4. Apply Critical Thinking Skills At Work

• Avoid the four common barriers to critical thinking
• Learn effective techniques to enhance your critical thinking skills

5. Think Creatively To Delight Customers

• Challenge your current assumptions and guidelines
• Apply creativity techniques to think of innovative solutions

6. Draft Action Plan

• Crystallize your innovative idea
• Draft action plan to test your new idea

Who should attend

Everyone who wants to increase their value-add at work by applying critical and creative thinking skills.

Methodology

The workshop is designed to deliver maximum results through experiential learning; fun and inspiring activities; case study; role-play; videos; group discussions; self-reflection and translation into an action plan that can be applied immediately at work.

Profile of Koh Thong Joo

Koh Thong Joo is a business practitioner with more than 28 years of industry experience working in MNC; Statutory Board; SME; Public Listed Company and Corporate Training.

During his career, he has spearheaded various portfolios including sales & marketing; business development; strategic planning and corporate training.

Thong Joo holds certification in Master of Science (Industrial/Organizational Psychology & HR Management) by City University of New York; Diploma in Adult and Continuing Education (DACE); Advanced Certificate in Training and Assessment (ACTA); Certificate of Business Chinese; Certified Practitioner Of Neuro-Linguisitic Programming® (NLP); Certification as a Human Behavior Analyst (DISC Profiling); Silva Method; and Business Coaching.

He specializes in providing training in the area of sales; managerial and leadership skills; applied psychology; presentation skills; creative problem solving and service excellence. He has conducted numerous training in Singapore, Malaysia, Brunei, Thailand and China.