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Fundamental of Business Process Reengineering (Not Just for Manufacturing Industry)

Business Processing Reengineering (BPR), as defined by Michael Hammer, is the essential re-thinking and radical redesign of business processes to bring about dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed. BPR advocates that organisations return to the basics and reexamine their very roots and aim for total reinvention. BPR redesigns strategic and value-added processes that transcend organisational boundaries.

This two-day workshop is designed for participants to learn why BPR is in demand, when to and when not to use BPR and more importantly, how to do it effectively and successfully. Beyond just theory, one will benefit from rich class notes and the sharing of real-life scenarios, tips and techniques to help you avoid the many pitfalls of BPR and how to overcome the many challenges when implementing it.

Objective

By the end of this course, you will be able to:

• Understand what is Business Process Reengineering
• Analyse and select processes for reengineering
• Apply tools and techniques towards reengineering goals
• Overcome challenges encountered in implementation

Outline

1.Introduction to Business Process Reengineering (BPR)

• Definition of BPR
• History of BPR
• Benefits of BPR
• Principles of BPR

2.BPR readiness

• Process analysis using method study questions
• Goals of BPR
• Attributes of customer-friendly services

3.BPR case study

• Ford Motors
• Kodak
• Taco Bell

4.Reengineering opportunities and tactics

• Prepare for reengineering
• Map and analyse as-is process
• Design to-be process
• Implement reengineering process
• Improve the reengineering process continuously

5.BPR best practices and guidance

• Challenges in a BPR exercise
• Critical success factors
• Changes occasioned by BPR

Who should attend

Suitable for executive or managers who are responsible for the operation and performance of an organizational unit. It is especially useful for members/stakeholders of a reengineering team.

Methodology

A highly interactive workshop with case studies, LEAN-related games/activities, Q&A sessions and trainer-facilitated discussions.

Profile of Swing Goh

DISC Flow® Certified Trainer | Keynote Speaker | Life Coach | People Developer | Facilitator | Change Consultant | Infopreneur

Swing Goh is a Facilitator, Speaker, People Developer, and Courseware Designer with nearly 18 years of extensive experience in hands-on Engineering, Quality, Project Management (in the manufacturing industry), and Customer Service within multinational corporations and various industrial sectors. Her diverse skill set, resourcefulness, and innovative approach make her a highly effective and inspiring facilitator in adult learning.

Swing excels in working within multi-cultural and diverse environments, which enhances her ability to connect with and relate to professionals from different backgrounds. This skill has contributed significantly to her success as a facilitator.

She facilitates WSQ Employability Skills, Generic Manufacturing, and Service Excellence modules, along with customized programs. Her clients include AB Scitex, AMK Town Council, ASME, Broadcom, CHASSasia, Dialog Asia, Evergreen Shipping, Food Empire, Food Junction, Fu Yu Manufacturing, Hexon Technology, Home Team Academy, Jurong Port, K Box, Leonian Holdings, Makino Asia, Maybank, MINDEF, New Port Duty-Free, Oil States Industries, Singapore Power, Singapore Technologies Marine Ltd, Swiss Precision, and Wine Connection, among others. In addition to her facilitation work, Swing is actively involved in courseware development and consultancy, including conducting Training Needs Analysis for corporate clients.

Swing holds a Master’s Degree in Engineering Science (Engineering Management) and a Diploma in Quality Assurance Engineering. She is a professional coach in Transformative Coaching, an International Coach Federation (ICF) approved training program, and is IBM certified in AI and Design Thinking.