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Resilience Management Skills
In the workplace, have you ever encountered dealing with ongoing challenges, problems, coping with setbacks, threat of job loss, handling the pressure of deadlines, change of job scope, upskilling, reskilling, adapting to organizational change, and coping with ongoing stress at work?
All these situations will be an ongoing fact throughout an individual’s working life. Having to cope with any of these feelings does affect an individual’s overall health and well-being.
However, if an individual acquires the knowledge and skills of ‘Resilience’ management, the attitude towards encountering such issues would be viewed differently. The individual would be able to use rational thinking skills, to improve physical and emotional health, and build better relationships with those around them.
"Resilience isn't a single skill. It's a variety of skills and coping mechanisms. To bounce back from bumps in the road as well as failures, you should focus on emphasizing the positive."
― Jean Chatzky
Research has shown that resilience can be recognized as a very important skill to be demonstrated in the workplace. In today’s working environment, the resilience of an individual and the organization has become a critical factor for business success too.
"Resilience is knowing that you are the only one that has the power and the responsibility to pick yourself up."
― Mary Holloway
When you chose to attend this workshop, it will help you to focus on the positive aspects of your role and reframe workplace matters with an optimistic mindset. It is important to note that all of us have the potential to develop personal resilience These training course materials will help you to tap into the resilience skills you would require.
“Resilience is accepting your new reality, even if it’s less good than the one you had before. You can fight it, you can do nothing but scream about what you’ve lost, or you can accept that and try to put together something that’s good.”
-Elizabeth Edwards
All these situations will be an ongoing fact throughout an individual’s working life. Having to cope with any of these feelings does affect an individual’s overall health and well-being.
However, if an individual acquires the knowledge and skills of ‘Resilience’ management, the attitude towards encountering such issues would be viewed differently. The individual would be able to use rational thinking skills, to improve physical and emotional health, and build better relationships with those around them.
"Resilience isn't a single skill. It's a variety of skills and coping mechanisms. To bounce back from bumps in the road as well as failures, you should focus on emphasizing the positive."
― Jean Chatzky
Research has shown that resilience can be recognized as a very important skill to be demonstrated in the workplace. In today’s working environment, the resilience of an individual and the organization has become a critical factor for business success too.
"Resilience is knowing that you are the only one that has the power and the responsibility to pick yourself up."
― Mary Holloway
When you chose to attend this workshop, it will help you to focus on the positive aspects of your role and reframe workplace matters with an optimistic mindset. It is important to note that all of us have the potential to develop personal resilience These training course materials will help you to tap into the resilience skills you would require.
“Resilience is accepting your new reality, even if it’s less good than the one you had before. You can fight it, you can do nothing but scream about what you’ve lost, or you can accept that and try to put together something that’s good.”
-Elizabeth Edwards
Objective
By the end of this 1-day workshop, you will be able to:
1. Define the term ‘resilience’ and the importance of understanding resilience
2. Identify characteristics of a Resilience Person
3. Build your own self-learned resilience
4. Understand the types of resilience an individual could encounter
5. Differentiate between positive and negative thinking and how it can affect your work
6. Challenge the way you think to overcome negative thinking
7. Apply the three dimensions concept to create an optimistic mindset
8. Use the ladder of inference to understand your thinking processes and what influences your understanding
9. Apply the locus of control model to how you perceive issues and the benefits of an internal locus of control
10. Use the four ‘S’ format as a Resilience Plan to bounce back stronger
11. Develop key areas of Emotional Intelligence skills for your personal development and resilient behaviour
1. Define the term ‘resilience’ and the importance of understanding resilience
2. Identify characteristics of a Resilience Person
3. Build your own self-learned resilience
4. Understand the types of resilience an individual could encounter
5. Differentiate between positive and negative thinking and how it can affect your work
6. Challenge the way you think to overcome negative thinking
7. Apply the three dimensions concept to create an optimistic mindset
8. Use the ladder of inference to understand your thinking processes and what influences your understanding
9. Apply the locus of control model to how you perceive issues and the benefits of an internal locus of control
10. Use the four ‘S’ format as a Resilience Plan to bounce back stronger
11. Develop key areas of Emotional Intelligence skills for your personal development and resilient behaviour
Outline
Resilience
Positive Vs Negative Thinking
The Three Dimensions
Overcoming Negative Thinking
The Ladder of Inference
The Locus of Control
Resilience Plan
Developing Emotional Intelligence Skills
- Definition
- The importance of understanding resilience as an individual
- Five Characteristics of a resilient person
- Identifying your own resilience levels and how you are currently coping with workplace challenges
- Nine ways to build up your own self-learned resilience
- The four types of resilience
Positive Vs Negative Thinking
- Review a case study that explores how negative thinking can impact on how a negative reaction to a minor setback could escalate negative feelings and affect how work is approached.
- Do a questionnaire to establish what type of thinker are you?
The Three Dimensions
- Understanding the use of 3 P’s for the ability to’ bounce-back’
- Focusing on areas of improvement for the future
Overcoming Negative Thinking
- Using the ABC process to overcome negativity
- Turning negative thoughts into positive internal statements
The Ladder of Inference
- Focusing on the facts of a situation and to avoid adding own interpretations
The Locus of Control
- Perceiving issues from an internal or external perspectives
- Eight tips to be internally driven
Resilience Plan
- Using the four ‘S’ format to bounce back stronger
Developing Emotional Intelligence Skills
- Four key areas of the EI Framework to improve personal performance
Who should attend
Managers, executives, supervisors, team leaders, or anyone who wants to develop their resiliency skills, so that you are able to face challenges, obstacles, and difficult situations and yet be able to remain composed and bound back steadily.
Methodology
Interactive sessions, Group Discussions, Case studies, and Individual exercises will be given.
Profile of Francis Claudius
Francis Claudius has more than 30 years of training experience. He is a professional trainer and facilitator. He has also been an in-house training consultant in a Learning and OD Department.
As a trainer and facilitator, he has a passion for human development and desires for his participants to excel in their work as well as their personal life. He strives to conduct his training in a lively manner with enthusiasm, passion and dedication. He conducts training programmes in an interactive style by engaging participants to contribute ideas and their experiences to benefit all participants. He does this by linking well-known concepts, examples and experiences discussed in the workshop to actual scenarios and situations faced by participants in workplaces. He delivers his training in a clear, concise and systematic manner. He is well-versed in the different training approaches that relate to participants’ learning outcomes. He applies the adult learning approach in all his workshops.
Participants find him approachable and friendly. On a personal level, he reviews and improves on his delivery style and always strives to develop a higher level of competency in the subject matter he is delivering. He believes in continuous learning and keeps up-to-date with new knowledge, skills and experiences.
Francis is also a good speaker with strong vocals. He has participated in topics presented in the International Association of Master Trainers (IAMT). He received a Bronze Certificate for being the Best Presenter. He holds a Competent Toastmaster and Competent Leader Award from Toastmasters International. He was a member of the Association of Professional Trainers Singapore (APTS). In 2014 he received the Lecturers Dedication Award from PSB Academy.
His qualifications include a Bachelor of Business Administration, Dip Training & Development Cert. Training Management, Dip in Public Speaking,), Certified Behavioral Specialist, Certified EQ Facilitator/Trainer, Certified NLP Practitioner, Certified Life Coach, Certified Service Professional Trainer, Advanced Certificate in Training & Assessment (ACTA), Diploma in Adult and Continuing Education (DACE), Graduate Cert. In Management Consultancy, Cert IV in Telecommunications Call Centre & Cert IV in Assessment & Workplace Training Victoria University( VU ), Graduate Diploma In Marketing (CIM), Cert IV in Telecommunications Call Centre, Cert IV in Assessment & Workplace Training, and Graduate Diploma In Marketing (CIM).
