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Effective Global Communication - How to work with Anyone from Anywhere

Globalisation has made intercultural communication inevitable!!! Workplaces are changing, workplaces are multicultural, the world is getting “smaller”. Communicating with other cultures characterizes today’s business, today’s classroom, today’s community. On a modern work team and with the rise of remote work globally, chances are high that not all of your colleagues you work with will share your same cultural background. The key to success and high performance is communicating effectively, understanding and accepting the differences of a multicultural team.

I’ve gathered 10 tips that will teach you how to overcome obstacles that may impede respectful, meaningful and effective conversations with people from diverse backgrounds.  It’s very easy to mess-up, ignore, patronize and worse still offend staff members, customers and clients when we fail to understand the nuances of cross-cultural communication. 

We know that communication styles are patterns that people learn from the range of cultures in which they have membership. It is equally true to say that every culture has a 'communication style norm' that is used by a majority of people in that culture.

We often take for granted the way we communicate with one another. Similar to everything else we learn, the way we make interpretations, create assumptions and form decisions is based on our cultural upbringing. In a multicultural organization, how employees communicate can set the tone and foundation for a learning culture. One of the main principles of effective cross-cultural communication is that there is no judgment. 

Objective

Outline

This workshop will allow you to work with anyone from anywhere, discover the specifics of relevant cultures, in order to achieve communication excellence, work effectively and productively in a multicultural context.

• Develop a global leadership mindset along global competencies.
• Adopt skills, techniques, attitudes and behaviours to provide an atmosphere of trust, respect and supportive communication between colleagues and clients.
• Consciously practise the global skill-set which is not only nice to know but necessary in today's multicultural environments.

It will allow your business to streamline processes to avoid miscommunication, create more open channels and help employees feel empowered in multicultural situations. participants will be able to also:

• Gain the cognitive benefits of being bilingual
• Understand to render additional social benefits
• Develop awareness and sensitivity of the problems and challenges that come in a multi-cultural team and master them effectively to perform successfully:
  1. Different communication styles
  2. Different Attitudes Toward Conflict
  3. Different Approaches to Completing Tasks
  4. Different Decision-Making Styles
  5. Different Attitudes Toward Disclosure
  6. Different Approaches to Knowing

Who should attend

This course is suitable for all professionals on all levels of staff in a global industry with global people in a global world, especially governmental bodies, education sector, hospitality industry, associations, event organizers, HRs, international organizations, airport staff etc.

Methodology

Testimonials

I highly recommend Juliana’s workshop to every global professional, business, business owners, every citizen in a multi-racial society!
Ministry of Foreign Affair

Profile of Juliana Mamoni

Juliana Mamoni - “Entrepreneur”, Founder and Director of a famous Lifestyle & Etiquette Institute of Singapore - is a globally recognised Lifestyle Expert, known by many as “The Life Guru” (Expat Living Singapore). She has a BA in Economics with a further degree in Hotel Management (in Berlin), a diploma in Men’s Fashion Design (in Milan) where she was coached by an assistant to the acclaimed late designer Gianni Versace and holds a certificate in Basic Rules of Protocol & Soft Diplomacy (in Brussels) and in Introduction Psychology (Yale) in High-stakes Leadership (University of Michigan) and in NLP Practioner & Life Coaching (accredited).

Juliana, a genuine multi-lingual (German/English/French/Ga) citizen of the world, spent much of her life travelling the globe. She has lived in Africa, Europe, America, and now Southeast Asia. For over 25 years, she worked in the International Exhibition and Conference Industry, Hotel Industry and the world of Design. She has been in charge of high-powered delegations from the private and public sectors deriving from all corners of the world. With her solid reputation in global circles for living and breathing the principles of international etiquette & protocol, both professionally and in private, Juliana has the foundation and is therefore in an ideal position to advise on international decorum and certify people.

She holds workshops and instructional meetings for the Governmental, Educational, Corporate and Private Sector, addressing Business, Social, Youth Etiquette and Protocol (Mastering Soft Skills and Emotional Intelligence where she scored 96 out of 100 as highly emotionally literate).

She hosts interview series with global Opinion Leaders and TV personalities such as Anthony Scaramucci (former White House Communication Director), Hannah Ferrier (Netflix BelowDeck), Royal Family of Hohenzollern (oldest former emperor of Germany).
Juliana’s life experiences, professional exposure, and ongoing studies led to the birth of her company - a famous Lifestyle & Etiquette Institute. Her aim is simple: to help people make healthier, more socially appropriate choices, resulting in happier, more rewarding lives “Look-Act-Feel Good”.

Juliana is frequently quoted in the media. Articles about her work, especially in Soft Skills and Leadership have appeared both in print and online. She’s a member of the International School of Protocol and Diplomacy Brussels, of Protocol & Diplomacy International-Protocol Officers Ass. (PDI-POA) Washington D.C and member of Institute of Leadership and Management (ILM). She acts since 2016 as a Mentor for the students of NUS (National University of Singapore) and is Author of “Help Your Child Shine” – Etiquette and Character Education For Kids Ages Five to Seventeen – available on amazon, and also author of two booklets for Soft Skills at Workplace “Contemporary Business Etiquette”, “10 Power Soft Skills for Success at Work”.

Featured in:

• Online Press in “Exapt Living Magazine” – Style & Beauty (March 2015)
• Print Press in “LIV Magazine” – Fashion (April 2015)
• Online Press in “EX-Men” (October 2015) & Online Press “Expat Living Magazine” 2016
• Print Press in “Impulse” – Magazine for German-speaking Community in SIN 2016
• Print Press “Kids Guide” 2017,
• ASIA TODAY (contributes articles on soft skills and leadership topics)
• Connected Women
• Institute of Leadership and Management (Women in Leadership Challenging Stories)
• Interviewed:
• Radio Kiss FM Berlin
• Radio Kiss 92 Morning Show Singapore 2016 (Maddy Jason and Arno)
• Audi Fashion Festival Singapore 2013
• Singapore Fashion Week 2015 with Diane von Furstenberg (DvF)
• EcoEurope Talk – From Farm to Plate (Healthy Living)
• YouTex Indonesia

Speaker at:

• MOH/AIC Singapore 2015
• GDevelopers Conference San Francisco 2015
• University of San Francisco 2016
• NUS – 2016
• MOM/WDA Singapore – 2016
• Virgin Radio Dubai – Girl Gamer interview Dubai
• Abu Dhabi - Esports Educational Conference (Soft Skills)

Serves as a Member of:

• NUSS – The Graduate Club –Singapore
• Mentor for NUS Students in Soft Skills 2016-2020
• Etiquette Moms U.S.
• International School of Protocol and Diplomacy – Brussels,
• Protocol and Diplomacy International Officers
• Institute of Leadership and Management