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Communications and Interpersonal Relationship at Work

"If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.", Nelson Mandala

The more we get together or the more we get separated. What make us together and what make us separated lies in our mindset and ability to understand, accept, adapt and appreciate the differences in our leaders, managers, staff and peers’ different personalities.

The differences in personalities result in different strengths and areas for improvement. It has impacted how we lead, manage, communicate, influence and make a decision. It also requires us to understand the different motivational needs, communication styles and how we can contribute to the team and organisation based on our diverse strengths and harness the diversity of collective wisdom, experience and teamwork.

To enhance your interpersonal working relationship with your peers, colleagues, staff and your superiors, you need to be an effective communicator who is able to articulate the thoughts clearly and the ability to influence. Master the key essential skills to enhance one’s communication and interpersonal relationship at work.

Objective

At the end of the program, participants will

• Understand how to build Effective Interpersonal Relationship with people of diverse personalities
• Identify the different types of Communications- Visual, Vocal and Verbal and be an effective communicator.
• Understand the importance of active listening and empathetic listening
• Know the barriers to active listening and how it affects effective communications
• Able to ask effective and good quality of questions
• Manage people issues, conflicts and challenges

** Prior to the program, participants will complete a DISC profiling.

Outline

Session 1: Enhance one’s self awareness and areas for growth

• D.I.S.Cover one’s strengths, areas for growth, blind spots and potential
• Unleash one’s performance, development and potential in the organisation and for the team

Session 2: Understand, Work alongside and Manage Diverse Team Members

• D.I.S.Cover the individual and team members’ personalities, strengths and areas for improvement
• Identity various motivation needs
• Manage challenging people and situations
• Leverage on team diversity, roles and strengths to achieve team contribution and performance

Session 3: Effective Communication and Interpersonal relationship

• Identify the essential skills required for effective communication
• Overcome the barriers to
• effective communication at the workplace
• Enhance communication skills as a team leader and member
• Ask effective and good quality of questions
• Practice active listening and empathic listening
• Apply empathy at work and build relationship

Session 4: Interpersonal relationship

• Improve interpersonal working relationship
• Build trust and open communication
• Forge co-operation and collaboration in a team and work setting
• Manage workplace disagreements and conflicts
• Craft out a personal action plan on interpersonal relationship effectiveness

Who should attend

Individual Contributors, Executives, Managers & Leaders

Methodology

Profile of Jasmine Liew

Ms Jasmine Liew has been in Human Resource for more than 20 years, specializing in Organisation Development, Change Management, Employee Engagement and Action Learning. Her span of regional training experience encompasses the Singapore Civil Service, MNCs and the Private Sector. Jasmine graduated with a Masters in Education & HR Development, The George Washington University, a Graduate Diploma in Human Resource Management, Singapore Institute of Management and a Bachelor of Arts (Economics & Political Science), The National University of Singapore.

-Doctor of Business Administration Candidate, The University of Canberra

-Alumnus of Harvard University Law School, Executive Education (Negotiation and Leadership)

-Recipient of Singapore Ministry of Manpower Skill Future Study Award, Institute for Human Resource Professionals

-Training Leader of the Year Award 2017, Asia’s Training & Development Excellence Award

-Asia Premiere Partner- The Five Languages of Appreciation in the Workplace ™

-Prosci Change Management Practitioner (Global Leader in Change Management Solutions)

-Premiere Partner- MasterCoach Enterprise Coaching Program & MasterCoach App™

-Associate Certified Coach, International Coaching Federation (ICF)

-Certified Action Learning Coach, World Institute of Action Learning

-Global Career Development Facilitator (GCDF®), National Career Development Association (NCDA), USA

-Certified in DISC and Workplace Big Five Profiling

-Certified Emotional Intelligence Trainer, Mind Resources

- The first in Asia and only Singapore practitioner to be certified in Team Psychological Safety, under The Fearless Organization, by Prof Amy Edmondson.

- The first in Asia and only Singapore Neuro-science practitioner in Psychological Safety under The Academy of Brain-Based Leadership.

-Member of the International Association of Facilitators (IAF)

-Advanced Certificate in Training and Assessment (ACTA)

Jasmine has been a Change Management Practitioner in several industries driving Organisation culture and development, merger and acquisition and forming of a new organisation. She had been involved in the planning and implementation of diverse change management interventions arising from organisation restructuring, merger, change of reporting lines, job redesign, advent of new products and services and inculcating a new organisation culture. She has also worked with multiple stakeholders who are involved and affected by the change by managing the heart ware and people side of change management beyond the systems, structure and process of change management.

She has also worked with multiple stakeholders who are involved and impacted by the change by managing the heart ware and people side of change management beyond the systems, structure and process of change management in Alexandra Hospital, Panasonic, Dairy Farm and PSA (Port of Singapore Authority).