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Deportment and Business Etiquette
Positive and correct corporate behaviour such as confident postures through deportment and body language is what will set you apart. Through this workshop, you will cultivate effective habitual and consistent standards when carrying yourself in a personal and corporate environment. This is the workshop for the millennials as well as established professionals who need a refresher or updates in today's business etiquette.
Objective
Participants will learn the key strategies for making small talk so that people listen, creating a memorable first impression. You will learn to establish workplace protocol, fundamental cultural and traditional greetings to business card exchange; the do's and don'ts of intimate hugs and kisses in the western context. Business small talks and hospitality communication styles and executive presence in this training. You will learn to respect inter-cultural differences from race to religion, state country, ethnics, culture and tradition. This is to prevent business faux pas and act of ignorant behaviurs when it comes to multi-cultural, traditions and protocol of your customers and dignitaries. At the end of the course, you will be equipped with confidence in a business etiquette, a polished and confident posture and conscious about your unprecedented behaviour.
Outline
- Definition of Manners, Etiquette & Protocol
- Creating an awareness of your unprecedented behaviour
- Importance of Social Grace Etiquette & Decorum
- Introduction Protocol
- Meeting and Greeting decorum
- Handshake and various faux pas
- Presenting and Receiving Business Cards
- How to apply S-O-F-T-E-N
- Introduction Script and Small Talk
- Comfortable distance and personal space
- Various Meeting Protocol at Workplace
- Meeting Room Etiquette
- Receiving and Waiting lounge propriety
- Postural alignment and body movements
- Deportment - Standing, Sitting, Squating and Walking
- Car Etiquette
- Deportment Elevator
- Stairs Deportment
- Easy seated pose Deportment
- Doorway deportment
Who should attend
Millennials, Gen-Y, Gen-X, Directors, Leaders, Managers, Sales, Professionals and anyone who wish to polish up your postures, movements, body language and business, cultural and social etiquette.
Testimonials
Agnes was highly engaging and relevant. The body langage, movements and postures appeal to us all as she is proficient in making us tune in to our body awareness. Her delivery skills was highly effective and enabled us to practice and progress.
Leon Lee - Captain, Singapore Armed Forces
We enjoyed your anecdotes and stories that accurately illustrated the issues, problems and also success of retail industry. We've truly enjoyed your sharing of your vast and rich experience with us.
Leona Low - Training Manager, Clarins Pte Ltd
Before I attended the class, I thought there was nothing to learn. After the training, it was very interesting as there are so many things to be mindful of in business etiquette. You're the best Etiquette Consultant.
Esther Teng, Store Manager (CCK) Giant Supermarket
Leon Lee - Captain, Singapore Armed Forces
We enjoyed your anecdotes and stories that accurately illustrated the issues, problems and also success of retail industry. We've truly enjoyed your sharing of your vast and rich experience with us.
Leona Low - Training Manager, Clarins Pte Ltd
Before I attended the class, I thought there was nothing to learn. After the training, it was very interesting as there are so many things to be mindful of in business etiquette. You're the best Etiquette Consultant.
Esther Teng, Store Manager (CCK) Giant Supermarket
Profile of Agnes Koh
Agnes Koh is the President and Founder of Etiquette & Image International and The Etiquette Alliance International. She is the recipient of the Expat Living Readers’ Choice Awards 2019 and Promising SME 500 Award.
Recognised across many industries as an expert in etiquette, protocol and wellness coaching, she has accumulated the following certifications:
- International Protocol Manager, Protocol School of Washington, PSOW
- Image Consultant, Canada, AICI CEU
- Business Etiquette & Protocol Consultant, Canada, AICI CEU
- Advanced Colour Analysis, International Image Institute, Canada
- Executive Refining Image, International Image Institute
- Master Business Etiquette & Protocol, IBICA
- American Business Etiquette Trainer, ABETA
- Children Etiquette Trainer, Florida, U.S.
- Certified Behavioural Consultant, IML USA
- Makeup Artistry Exposed, The Makeup Show, New York
- Diploma in Holistic Wellness, C.H.Ed, UK.
- BA (Hons) Business & Marketing, University of Portsmouth
With 30 years of working experience, Her work encompasses skills in:
AGNES’ RECOGNITION
- 2019 - Winner of Expat Living Readers’ Choice Awards 2019
- 2014 - Promising SME 500 by SMBA, Small Medium Business Association
- 2011 - "Most-Loved Beauty Professionals" Holy Grail Beauty & Fashion Awards.
- 2009 - Successful Entrepreneur 2009 by Singapore Today Commemorative Magazine.
Agnes is a passionate advocate of etiquette and deportment. She constantly exudes a positive energy and radiates a sensible, pragmatic and realistic aura. She facilitated hundreds of workshops and through this, has established a strong lasting relationship with a diverse range of clients. Her commitment, service and qualities have all been reflected in her life journey.
Agnes’ corporate engagements have set a high benchmark for knowledge, skills and behaviour transformation. As the master trainer of the accredited train-the-trainer certification programs, she is a leader in etiquette workshops. Client feedback has spoken highly of her ability to motivate her trainees with an engaging yet energetic approach. She has poured her strong values of honing etiquette, image, protocol and wellness into her book ‘Presence, Proficient, Professional’ as well as two additional books, 'Seasonal Colours to Slimmer, Gorgeous and Attractive You’ and 'Gentlemen’s Guide to Personal Brand’. Previously, Agnes has also published a children’s manners book as she believes cultural and social courtesy should be instilled from a young age.
Agnes was featured on Singapore Mediacorp Channel 8, Super Family 2 for an episode on Fine Dining and Social Etiquette. Contributing to National Etiquette Week, she went on radio 938 Live, 88.3 and Power 98 to discuss the importance of etiquette. She has been featured, quoted, interviewed and shared her expertise on various aspects of etiquette, protocol and manners in national print and social media.
