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Future work 4.0: Self-empowering skills for the Secretary, PA, Admin and support professional
The accelerating digitization of administrative processes is transforming the corporate governance landscape and hence, the roles of Secretaries, Pas, support and admin professionals in the business are also evolving. This engaging, and interactive training course is designed to provide an opportunity for you to develop interpersonal and behavioral skills necessary for success and maximize your personal effectiveness and influence through effective communication in this digitalized future 4.0.
Objective
By end of workshop, participants should:
- Be adaptable, and strengthen your personal and role credibility for future work 4.0 as a PA, Secretary, Admin or support professional
- Improve confidence, self-leadership and personal effectiveness
- Master the art of interpersonal communicative skills
- Improve your relationships with peers whom you work with
- Better time management for self and others
Outline
- Key attributes and mindset shift for future work 4.0 within your own role
- Learn how to behave and communicate with just about anyone
- Understand people’s working styles and personalities, and how this will aid you in supporting others effectively
- Discover people’s learning styles to understand how best to approach them when you need something
- Developing your problem solving skills
- Acquire effective listening and responding skills in handling conflicts, discussions and managing situations
- Time management and productivity approach and tools
Who should attend
Secretaries, Personal Assistants, Admin, and support staff who want to develop and enhance their roles; need to understand how they can progress with future work 4.0. It is also ideal for people new to a role who would also wish to develop for growth and success.
Methodology
- Applied improvisation activities
- Lecturing
- Partner and group work
- Interactive circle sharing
- Personalised Coaching
- Video clips
Testimonials
"Ms. Brenda is a great speaker and inspiring. I learned so much that I don’t want the talk to end!" - Staff of Capella Hotel & Resorts
"Trainer is very knowledgeable and makes the course very interesting and enjoyable! She is also able to interact very well with the participants" - Staff of IRAS
"Trainer is very knowledgeable and makes the course very interesting and enjoyable! She is also able to interact very well with the participants" - Staff of IRAS
Profile of BRENDA TAN
Mental Wellness Coach & Trainer I Speaker I Author | Mindful Conversations Facilitator | Adjunct Lecturer | ABNLP ACRED Hypnotherapist
Cited by the Prime Minister of Singapore in his National Day Rally Speech in 2008 as a story of excellence, Brenda Tan is dedicated to helping individuals and organisations maximise their capacity for success and mental wellbeing. She was featured in media such as Straits Times, TODAY, Radio 938Fm, and Capital TV Malaysia.
In her latest book “Regain Your Power”, she share many important life-changing lessons on empowering oneself and living fully. Brenda conduct talks and workshops to organisations such as DBS, UOB, Capella Hotel and Resorts, Marina Mandarin Hotel, QatarGas, Great Eastern Assurance to name a few.
Her extensive career also included working for government board, and Multi National Corporation, having held diversified roles. At just age 26, Brenda became one of the youngest managers in Citibank Singapore Limited to lead a team of close to 100 staff.
Now, Brenda volunteers her time as mentor to Institute of Technical Education, and Singapore Prison Services.
Brenda’s niche areas are delivering mental wellness and mindfulness related training programs and talks ie, Mindfulness For Wellbeing, Mindful Self-Leadership, Safe Conversations, Emotional Intelligence, Mental Clarity through tough times, Team collaboration, Relational, Communication and presentation skills, Numerology For Self Empowerment, and Coaching with human behavioural tools and psychology integration.
Brenda’s reputation as a trainer and coach, is built on her energetic, honest and warm approach. Motivating and inspiring, she has the ability connect and deliver her topics that are easy for audience to follow and learn.
“Ms Brenda is a great speaker and inspiring. I learnt so much that I don’t want the talk to end!”
- Staff of Capella Hotel & Reorts
