| Event Profile | |
| Class/ Online | Classroom |
| Date | February 15, 2019 |
| Time | 9:00am to 5:00pm |
| Venue | Mandarin Orchard Singapore 333 Orchard Road Singapore 238867 |
| Fee | 7% GST will apply SGD 480.003 & above: SGD460.00 each For Member SGD 456 3 & above: SGD437 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Trainer | |
| Activity | |
Be in charge of your earnings.
Consider who you yourself are loyal to. Surely you’ll answer family and friends. Why? Because of the emotional bond you have with them. Your family and friends can do things you may not like, but you stay loyal because of that bond. The same applies with customer loyalty. To prompt customer loyalty you must build an emotional bond with your customers.
So what’s the difference between customer retention and customer loyalty?
A retained customer may buy from you again, or they might not. They may go with someone else once the time comes. They are retained simply by the fact that they haven’t shopped anywhere else yet. A loyal customer will buy from you again and encourage others to do the same.
This 1-day workshop will provide participants with insight into the world of loyal customers and how they can lead the way to make revenue for you thus getting you the BONUS and not just the PAY CHEQUE!
Consider who you yourself are loyal to. Surely you’ll answer family and friends. Why? Because of the emotional bond you have with them. Your family and friends can do things you may not like, but you stay loyal because of that bond. The same applies with customer loyalty. To prompt customer loyalty you must build an emotional bond with your customers.
So what’s the difference between customer retention and customer loyalty?
A retained customer may buy from you again, or they might not. They may go with someone else once the time comes. They are retained simply by the fact that they haven’t shopped anywhere else yet. A loyal customer will buy from you again and encourage others to do the same.
This 1-day workshop will provide participants with insight into the world of loyal customers and how they can lead the way to make revenue for you thus getting you the BONUS and not just the PAY CHEQUE!
Objective
By the end of the workshop you will be able to:
- Discover the difference between Customer Loyalty vs. Customer Retention
- Learn 5 Myths about Customer Loyalty
- Identify 5 reasons why you are (or might soon be) losing your "loyal customers"
- Understand 7 Factors that drive Extreme Customer Loyalty
- Apply strategies & learnings to earn Customer Loyalty
- Implement Intelligent ways to turn an unhappy loyal customer to happy loyal customer
Outline
- Differentiate between customer retention and customer loyalty.
- Benefits of loyal customers are endless, discover a few to understand how valuable they are to your business
- Get an insight into Customer Life Cycle & Purchase to make your customers climb the Customer Loyalty Ladder
- Understand the importance of CRM in customer loyalty
- Discover 5 Myths about Customer Loyalty that may be slowing the growth of your business
- 5 reasons why you are (or might soon be) losing your "loyal customers"
- Identify 7 factors of building extreme customer loyalty
- Learn strategies to position your business for a win-win situation
- Tips for Building Relationships & Earning Customer Loyalty
- Upset customers and the recovery paradox
- Fixing problems when there's no easy solution
- Develop a 5 step proven check list in order to respond, resolve and keep your customer happy forever by building stronger relationships.
Who should attend
Executives and managers at any level, professionals, customer service department & anyone who wants to keep their loyal customers loyal for life
Methodology
This is a highly interactive workshop with mini lectures, role plays and vibrant group discussion. The return on investment is that the participants will take back with them effective strategies to ensure that they are able to effectively manage, reduce and prevent stress in their personal and professional lives.
Nidhi Belani's Profile
Nidhi Belani conducts workshops to coach and guide people individually or in groups to tap their inner potential and provide them with practical tools to achieve goals & balance in life. Her workshops are fun and interactive so it’s easy for participants to understand the concepts and use them in future application. She has conducted multiple workshops across Singapore, India and Malaysia.
Her credentials include:
Certified NLP (Neuro-Linguistic Programming) Coach (ABNLP), Hypnotherapist (ABH) & Time Line Therapy® Practitioner (TLTA) using practical tools in performance and life skill coaching for individuals & groups.
Ex - Singapore Airlines Rank Trainer & Leading Stewardess, she is Singapore Workforce Skills accredited (ACTA Certified) Trainer who conducts NLP based Communication, Motivation & Customer Service Trainings for corporate & coaching for individuals
Social Influencer & Online Coach for Cabin Crew Aspirants. Running a successful You tube Channel (@Nidhi Belani) sharing tips for Personality development, Life Skills & Successful Interviews.
Sound Therapist (trained in Nepal), an expert in Tibetan Healing Bowls, Nidhi is the one of the first Sound Therapy practitioners worldwide to combine Sound Therapy, Essential Oils & NLP tools in her wellness sessions & workshops.
Professional Image Consultant who helps people transform lives and build confidence with Image.
Her credentials include:
Certified NLP (Neuro-Linguistic Programming) Coach (ABNLP), Hypnotherapist (ABH) & Time Line Therapy® Practitioner (TLTA) using practical tools in performance and life skill coaching for individuals & groups.
Ex - Singapore Airlines Rank Trainer & Leading Stewardess, she is Singapore Workforce Skills accredited (ACTA Certified) Trainer who conducts NLP based Communication, Motivation & Customer Service Trainings for corporate & coaching for individuals
Social Influencer & Online Coach for Cabin Crew Aspirants. Running a successful You tube Channel (@Nidhi Belani) sharing tips for Personality development, Life Skills & Successful Interviews.
Sound Therapist (trained in Nepal), an expert in Tibetan Healing Bowls, Nidhi is the one of the first Sound Therapy practitioners worldwide to combine Sound Therapy, Essential Oils & NLP tools in her wellness sessions & workshops.
Professional Image Consultant who helps people transform lives and build confidence with Image.
