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    Event Profile
    Course CodeCRS-N-0044194
    for SDF/SFC applications
    Date May 21, 2019
    Time 9:00am to 5:00pm
    Venue Holiday Inn Singapore
    Orchard City Centre
    11 Cavenagh Road
    Singapore 229616
    Fee SGD 335.00
    For Member
    SGD 318.25

    SkillsFuture Credit Claimable
    Other Date(s)1) Aug 21, 2019
    2) Nov 12, 2019
    You may reach us via
    T: (65) 9879 6267
    To register via fax, fill in This Form and fax to (65) 6310 5430.
    In the ever-changing work environment, supervisor plays an essential role in helping an organization to achieve its objectives. The workshop is designed for those supervisor or section leader to improve their supervisory skills, more importantly to help them achieve greater personal and organizational productivity through the effective management of others.
    At the end of the session participant is able to managing their staff effectively through
    • Having the right essential mindsets
    • Assessing your own and others’ learning and behavioral styles
    • Applying the interactive communication & problem solving skill
    Key Responsibilities of a Supervisor
    • Planner, Organizer, Leader & Motivator
    • Difference between Technical & Interactive Management

    3 Essential Mindsets – TPCOI
    Adapting Effectively to Personal Style Differences through understanding
    • Different Learning styles
    • Different Behavioral Styles

    Interactive Communication Skills
    • Art of Questioning
    • Listening Skills
    • Effective Feedback

    Interactive Problem Solving
    • Process in Problem Solving

    Making a Difference
    Who should attend
    Section Leaders Line Leaders, Supervisors and Newly promoted Managers
    Games, discussion groups, role plays, practical exercises and presentations will be used to enhance learning and encourage participation.
    Kenneth Kum's Profile
    Kenneth Kum has more than 10 years of supervisory experience in various MNC & Local Companies such as Maxtor, Venture Manufacturing, ST Electronics, Keppel Shipyard, Metro Pte Ltd etc and is a seasoned trainer. His achievements include leading one of the big retail company towards the achievement of People Developer Award and also achieving the pioneer on-job- training status for one of the leading disk drive companies.

    Kenneth has conducted workshops such as Managing Difficult People, Managing Customer Complaints, Managing Challenging Customers, Effective Supervisory Skills and training programs such as Customer Service, Selling Techniques, Developing Subordinates, , Introduction to 7 Habits program, CREST & ESS modules. Some of his clients include NTUC Income, Foodfirst, SemWaste, Pergasus-Elite Pte Ltd, National University of Singapore (NUS),CapitaLand Retail Limited, Singapore Tourism Board (STB), Mayban General Assurance Bhd, Mayban General Assurance Bhd, Arcapita Pte. Limited, Tower Club Singapore, DNT, and SMC.

    Complementing his experience Kenneth holds both a Bachelor of Business and Master degrees in Human Resource Management. He also has a Diploma in Training & Development Management and is ACTA and TESOL certified. He has studied instructional strategies on whole brain approach and accelerated learning by Ann Herrmann and Dave Meier respectively. Using andragogy and eclectric approach he makes training fun and easy to learn.
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